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Added 3 mins ago
GC
Delivery Driver (1 or 3)
GMS Canada
AB · Edmonton, AB
- Full-time
…the transportation and placements of building materials on customer job sites. Drivers must also assist with onsite delivery requiring physical labour in all weather…
Added 3 mins ago
WC
(CAN) Préposé au traitement des commandes OMNI
Walmart Canada
Montreal, QC
- Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 3 mins ago
G-
Driver-Class 1 or 3 License
GFL - Sewer Technologies Division
Sussex, NB
- Full-time
Added 3 mins ago
WC
(CAN) Produce Stocker
Walmart Canada
Lloydminster, AB
- Full-time
…retail environment. The Produce Stocker delivers excellent customer service by living Walmart’s values, maintaining a well‑organized and fully stocked produce area, and supporting the sale…
Added 3 mins ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Estevan, SK
- Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 3 mins ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Estevan, SK
- Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 3 mins ago
WC
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Walmart Canada
Ottawa, ON
- Full-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a…
Added 3 mins ago
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Walmart Canada
Gander, NL
- Full-time
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Added 3 mins ago
WC
(CAN) Associé, marchandise générale
Walmart Canada
Baie-Comeau, QC
- Full-time
…fast‑paced retail environment. In this role, you deliver excellent customer service by living Walmart’s values, maintaining a well‑organized and customer‑ready sales floor, and supporting…
Added 3 mins ago
SF
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Simon Fraser University
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- Full-time
Added 3 mins ago
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- Full-time
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- Full-time
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Cranbrook, BC
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- Full-time
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HCLTech

Chef d’équipe bilingue – Soutien ASC

Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English · French
Posted: Nov 9, 2026

Original job description

English section of this bilingual listing.

We’re looking for an experienced Bilingual Team Leader – ASC Support with a strong background in IT Service Desk, Technical Support, or Contact Centre operations.

What we’re looking for:

✅ Strong team leadership and people management experience

✅ SLA, ticket quality, and performance management

✅ Coaching and team development experience

✅ Knowledge of quality audits and root cause analysis

✅ Strong continuous improvement and trend analysis skills

✅ Excellent client and stakeholder communication

✅ Bilingual required: French and English

📩 Interested or know someone who could be a great fit? Send me a direct message!

Read the full bilingual original

🚨 Nous recrutons | Chef d’équipe bilingue – Soutien ASC | Canada

Nous sommes à la recherche d’un(e) Chef d’équipe bilingue – Soutien ASC possédant une solide expérience en centre de services TI, soutien technique ou centre de contact.

Profil recherché :

✅ Expérience en gestion et leadership d’équipe

✅ Gestion des SLA, de la qualité des billets et de la performance

✅ Expérience en coaching et développement des membres de l’équipe

✅ Connaissance des audits de qualité et de l’analyse des causes fondamentales

✅ Solides compétences en amélioration continue et analyse des tendances

✅ Excellentes habiletés en communication avec les clients et les parties prenantes

✅ Bilinguisme requis : français et anglais

📩 Vous êtes intéressé(e) ou connaissez quelqu’un qui pourrait correspondre à ce profil? Envoyez-moi un message privé!

🚨 We’re Hiring | Bilingual Team Leader – ASC Support | Canada

We’re looking for an experienced Bilingual Team Leader – ASC Support with a strong background in IT Service Desk, Technical Support, or Contact Centre operations.

What we’re looking for:

✅ Strong team leadership and people management experience

✅ SLA, ticket quality, and performance management

✅ Coaching and team development experience

✅ Knowledge of quality audits and root cause analysis

✅ Strong continuous improvement and trend analysis skills

✅ Excellent client and stakeholder communication

✅ Bilingual required: French and English

📩 Interested or know someone who could be a great fit? Send me a direct message!

Apply About employer

More about this job

Responsibilities

Lead and develop a support team, managing service-level agreements, ticket quality, and team performance. Conduct or support quality audits and root cause analysis, and drive continuous improvement through trend analysis and effective communication with clients and stakeholders.

Requirements

Candidates should have strong team leadership and people management experience in an IT service desk, technical support, or contact centre environment. Experience with coaching, SLA and performance management, quality audits, root cause analysis, and continuous improvement is sought, along with fluency in both French and English.

Skills

Team Leadership
People Management
SLA Management
Ticket Quality Management
Performance Management
Coaching
Team Development
Quality Audits
Root Cause Analysis
Continuous Improvement
Trend Analysis
Client Communication
Stakeholder Communication
French-English Bilingualism
IT Service Desk Support
Technical Support

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
Technical Support
Contact Centre
Team Leadership
People Management
Service-Level Agreements
Ticket Quality
Performance Management
Coaching
Team Development
Quality Audits
Root Cause Analysis
Continuous Improvement
Trend Analysis
Client Communication
Stakeholder Communication
French
English

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