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Added 13 mins ago
Bilingual Wish Discovery Coordinator (12-month contract)/Coordonnateur.trice, exploration des rêves (contrat 12 mois)
Make-A-Wish Canada / Rêves d'enfants Canada
Montreal, QC
Expérience antérieure avec Salesforce ou des CRM similaires, un atout.
Added 13 mins ago
Bilingual Wish Discovery Coordinator (12-month contract)
Make-A-Wish Canada / Rêves d'enfants Canada
Montreal, QC
…capture each child's unique wish ideas, updating the Salesforce CRM with relevant data, and conveying full details of the Wish Discovery to the Wish…
Added 13 mins ago
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Territory Sales Manager
AFC Industries
Saint-Magloire, QC · L'Islet, Quebec
- Full-time
Maintain accurate customer records and sales activities within the CRM system.
Added 13 mins ago
W
Senior Analyst, Business Analysis and Insights
Walmart
Mississauga, ON
- Full-time
Added 13 mins ago
AC
Commercial Risk Practice Leader
Aon Corporation
Vancouver, BC
- Full-time
At least one of the following designations is preferred: CRM, CIP, FCIP and CAIB.
Added 14 mins ago
I
Global Account Manager
IMDEX
Canada
- Full-time
Maintain commercial discipline through accurate CRM information, high-quality pipeline and forecast inputs, account performance tracking, contract awareness and timely reporting of risks…
Added 14 mins ago
MG
Business Development Lead
Macklan Group
Dartmouth, NS
- Full-time
Comfortable with CRM and work-management tools (monday.com is a plus). You use AI tools with judgement and check what they produce.
Added 14 mins ago
MH
Community Fundraising Manager
Muslim Hands Canada
Mississauga, ON
- Full-time
· Maintain accurate donor and partner records in the organization’s CRM system.
Added 29 mins ago
IC
Business Development Intern
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
Microsoft Office suite of products such as PowerPoint, Word, Excel, Outlook, Teams Additionally Salesforce or other CRM programs
Added 29 mins ago
TV
Senior Account Manager
The Vantage Talent Group
Burlington, ON
- $140,000 to $160,000 CAD / year
- Full-time
Maintain accurate client documentation and CRM records.
Added 29 mins ago
HD
Project Coordinator
Hospitality Designs
Richmond, BC
- Full-time
Added 29 mins ago
R
Inside Sales Specialist
Rotork
AB · Edmonton, AB
- Full-time
Proven experience in inside sales, sales support, customer communication, and CRM management.
Added 43 mins ago
F
Products & Service Sales Manager
Finning
Calgary, AB
- Full-time
Leverage CRM tools and sales management systems to drive customer engagement and business growth.
Added 43 mins ago
AI
Technical Product Manager - Platforms & Integrations
Accurant International
Remote, Canada
- $120,000 to $140,000 CAD / year
- Full-time
- Remote
Utility and enterprise systems: CIS, MDMS, billing, CRM, identity management, and analytics platforms.
Added 43 mins ago
M
RQ11717 - Business Analyst - Senior
Maarut
Toronto, ON
- Contract
Demonstrated experience with Document Management system and/or Customer Relationship Management System (CRM)
Added 43 mins ago
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RQ11844 - Software Developer - Senior
Maarut
Toronto, ON
- Contract
Technology stack: Microsoft Dynamics CRM (backoffice),
Added 44 mins ago
F
Customer Success Coordinator
Fundica
Montreal, QC
- Full-time
Log client activity, follow-ups, and leads in our CRM
Added 44 mins ago
DB
Marketing And Business Development Coordinator
Dent Build
Newmarket, ON
- Full-time
…hands-on role combines creative marketing, client communication, CRM management, and active business…
Added 44 mins ago
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Neighbourhood Sales and Marketing Representatives + $1000 Signing Bonus - NS
OSL Retail Services
Halifax, NS
- Full-time
Tools for success Smartphone & tablet, business cards, Bell branded clothing, ID badge, Salesforce CRM
Added 44 mins ago
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Group Tour Operations Consultant
Anderson Vacations Canada
Calgary, AB
- Full-time
Proficiency with reservation systems, CRM tools, and standard office software is an asset.
Added 44 mins ago
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Senior Account Executive
Goldbeck Recruiting
Vancouver, BC
- $75,000 to $90,000 CAD / year
- Full-time
Strong organizational skills and CRM discipline
Added 44 mins ago
CP
Leasing Specialist
CW Properties Inc
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Comfort using property management software, CRM tools, and basic office applications to manage leasing workflows and records.
Added 58 mins ago
MT
Events Specialist
McCarthy Tétrault LLP
Vancouver, BC
- Full-time
Working closely with key stakeholders, Clients and Markets leads, CRM and legal assistants to develop targeted guest lists.
Added 1 hour ago
Account Manager, Higher Education
D2L
Canada
Leverage the CRM: Identify revenue opportunities within each client account and forecast them accurately in the CRM.
Added 1 hour ago
AG
Account Manager, Client Engagement & Adoption
Altus Group
Toronto, ON
- Full-time
Use data to guide decisions. You will leverage CRM and customer success tools to monitor engagement, track account health, identify trends, and prioritize opportunities. You will use…

HCLTech

Contact Center Consultant

Toronto, ON, Canada

$100,000 to $115,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $115,000 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

About the Company

HCLTech is a global technology company that helps enterprises modernize their businesses through digital transformation, cloud, engineering, cybersecurity, artificial intelligence, software, and IT infrastructure services. Headquartered in India, HCLTech serves organizations across industries such as financial services, manufacturing, healthcare, telecommunications, retail, technology, and automotive.

About the Role

We are primarily looking for a resource with a combination of Contact Center/Amazon Connect technical and AWS DevOps capabilities.

Work location - 3 days per week work from office Toronto, ON, Canada

Annual compensation - CAD

Responsibilities

Key Responsibilities

Contact Center

Lead the design, development, implementation, and support of enterprise Contact Center solutions.
Design and review IVR, call routing, skills-based routing, queues, agent workflows, self-service, call recording, and digital channel solutions.
Provide technical leadership for voice, chat, email, messaging, and task-based customer interactions.
Design integrations between the contact center platform and CRM, APIs, authentication systems, databases, payment platforms, and other enterprise applications.
Drive improvements across customer experience, self-service containment, agent productivity, and operational efficiency.
Troubleshoot complex issues related to IVR, routing, telephony, integrations, agent experience, call failures, disconnects, and customer journeys.
Lead technical design reviews and ensure solutions meet security, scalability, resiliency, availability, and performance requirements.
Establish reusable development standards, technical governance, and engineering best practices.
Coordinate with architecture, development, QA, operations, security, network, telecom, and business teams for successful delivery.
Provide technical ownership for production issues, root cause analysis, problem management, and preventive improvements.

Amazon Connect

Lead the design, development, configuration, and support of Amazon Connect contact center solutions.
Design and review Contact Flows, Queues, Routing Profiles, Hours of Operation, Quick Connects, Security Profiles, Prompts, and agent configurations.
Provide technical guidance for integration with AWS Lambda, Amazon Lex, DynamoDB, S3, CloudWatch, Kinesis, EventBridge, SNS/SQS, API Gateway, and Step Functions as applicable.
Lead solution design and technical reviews for new contact center features and enhancements.
Troubleshoot complex IVR, routing, integration, call-flow, and production issues.
Drive engineering standards, reusable components, code reviews, and technical governance.
Coordinate with developers, QA, architects, security teams, and business stakeholders for successful releases.

AWS DevOps

Own and manage CI/CD pipelines for Amazon Connect and supporting AWS services.
Develop and maintain Terraform-based Infrastructure as Code (IaC) for repeatable environment provisioning and deployment.
Automate deployment of Amazon Connect configurations and AWS resources across DEV, QA/UAT, and PROD environments.
Manage source control, branching strategy, pull requests, build pipelines, release pipelines, and configuration management.
Develop scripts and automation using Python, Bash, AWS CLI, and AWS SDKs where required.
Perform deployment readiness checks, production deployments, post-implementation validation, and rollback activities.
Maintain deployment runbooks, implementation plans, rollback plans, release checklists, and operational documentation.
Troubleshoot failed Terraform deployments, CI/CD pipeline failures, configuration drift, IAM/access issues, and environment-specific problems.

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More about this job

Responsibilities

Lead the design, implementation, integration, and support of enterprise contact center solutions, including Amazon Connect features and customer interaction channels. Own AWS DevOps delivery, including Terraform-based infrastructure, CI/CD pipelines, deployments, production troubleshooting, and engineering standards.

Requirements

The role calls for a combination of contact center and Amazon Connect technical expertise with AWS DevOps capabilities. It requires experience designing and supporting contact center workflows and integrations, as well as managing infrastructure as code, deployment automation, and production releases.

Skills

Contact Center Design
Amazon Connect
IVR
Call Routing
AWS DevOps
Terraform
CI/CD Pipelines
Infrastructure as Code
AWS Lambda
Python
Bash
AWS CLI
AWS SDKs
System Integration
Production Troubleshooting
Technical Leadership

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
Amazon Connect
IVR
Call Routing
Skills-Based Routing
Contact Flows
AWS DevOps
Terraform
Infrastructure as Code
CI/CD
AWS Lambda
Amazon Lex
DynamoDB
Amazon S3
Amazon CloudWatch
Amazon Kinesis
Amazon EventBridge
Amazon SNS
Amazon SQS
Amazon API Gateway
AWS Step Functions
Python
Bash
AWS CLI
AWS SDKs
CRM Integration
Telephony
Configuration Management
Root Cause Analysis
Production Deployment

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