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Added 6 mins ago
AI
Cloud Solution Architect
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Design & Support: Architect and amend cloud infrastructure with a focus on high availability, fault tolerance, and workload optimization.
Added 6 mins ago
WI
Senior Project Manager - Mining Consulting (Sudbury)
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
Lead multidisciplinary engineering execution across studies, detailed design, procurement support, construction support, and commissioning interfaces.
Added 6 mins ago
WI
Senior Structural Engineer (Sudbury)
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
…heavy industrial projects across Northern Ontario. You will lead complex design, guide multidisciplinary decisions, mentor developing professionals, and help establish the technical…
Added 6 mins ago
TB
Support Associate-4
Tory Burch
Rocky View No 44, AB · Rocky View County, Canada
- Part-time
…Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the…
Added 21 mins ago
WI
Senior Project Manager - Mining Consulting (Sudbury)
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
Lead multidisciplinary engineering execution across studies, detailed design, procurement support, construction support, and commissioning interfaces.
Added 21 mins ago
WI
Senior Mechanical Engineer, Material Handling (Sudbury)
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
Lead the design and technical evaluation of material handling systems, including conveyors, feeders, crushers, bins, hoppers, chutes, stackers, reclaimers, and related equipment.
Added 21 mins ago
WI
Senior Electrical Engineer (Sudbury)
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
Lead electrical scope across studies, design, procurement support, construction support, and commissioning interfaces.
Added 21 mins ago
WI
Senior Structural Engineer (Sudbury)
WSP in Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
…heavy industrial projects across Northern Ontario. You will lead complex design, guide multidisciplinary decisions, mentor developing professionals, and help establish the technical…
Added 21 mins ago
A
Supplier Quality Engineer
Actalent
Vancouver, BC
- $45 to $52 CAD / hour
- Contract
Lead supplier corrective actions using 8D, 5 Why, Fishbone, and other structured root-cause methodologies.
Added 21 mins ago
RI
Senior Clinical IAM & RBAC Business Analyst - Healthcare
Rose International
Fredericton, NB
- Full-time
…facilitation, use case analysis, business process analysis, detailed design activities, decision records, and developing business analysis documentation supporting large-scale healthcare or…
Added 21 mins ago
A
Controls Engineer
Actalent
Surrey, BC
- $50 to $62 CAD / hour
- Contract
The Controls Engineer will be responsible for the design, programming, integration, testing, and commissioning of control systems used within complex industrial equipment and engineered…
Added 21 mins ago
A
Manufacturing Engineer
Actalent
Vancouver, BC
- $50 to $57 CAD / hour
- Full-time
The Manufacturing Engineer plays a critical role in connecting product design with real-world production, ensuring that complex electromechanical products are designed for manufacturability…
Added 21 mins ago
VA
Head of Business Development & Partnerships
Veeda AI
Toronto, ON
- Full-time
You will turn Veeda's technology lead into revenue, building our first commercial engine from the ground up. As a head of Business Development, you own how we go to market: which segments…
Added 21 mins ago
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Lead Process Engineer
Ausenco
Burlington, ON
- Full-time
Lead process engineering activities for industrial and infrastructure projects from feasibility studies through detailed design and construction support.
Added 21 mins ago
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Sr Mechanical Design Engineer
Actalent
Cambridge, ON
- $45 to $65 CAD / hour
- Contract
Communicate requested design changes to the Project Lead or Team Lead and ensure they are accurately implemented.
Added 21 mins ago
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Senior Strategist
Ogilvy Canada
Toronto, ON
- Full-time
…market, guiding agency teams during the definition, brief, design, and development…
Added 21 mins ago
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Specialist Product Management
CPKC
Calgary, AB
- Full-time
…functionally, including Sales & Marketing, Operations, Service Design, Asset Management, Risk and external rail partners to ensure proposed business opportunities align with network…
Added 21 mins ago
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Senior Technician - Security
Bosch Building Technologies North America
AB · Edmonton, AB
- Full-time
Lead projects at the site level while providing mentorship and technical guidance to junior technicians in testing, troubleshooting, fine-tuning, and optimizing systems for peak operational…
Added 36 mins ago
Manager, Indigenous Relations
British Columbia Lottery Corporation
BC · Hybrid - Kamloops or Vancouver, BC
Added 36 mins ago
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Staff Software Architect - Ground Control Software
MDA
Brampton, ON
- Full-time
We’re seeking a Staff Software Architect to join our Robotics & Space Operations team at our Brampton office and lead the design of our Ground Control Software Products.
Added 51 mins ago
OH
Senior Project Lead
OneTouch House
Langford, BC
- Full-time
Senior Project Lead | Home Automation: Victoria, BC
Added 51 mins ago
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Generative AI Lead
Terribly Wonderful
Toronto, ON
- Full-time
We are seeking an exceptional Generative AI Lead to help shape the visual development and AI-assisted creative workflows for a feature animated film. This role will serve as both a creative…
Added 1 hour ago
L
Legal Director
Lumentis
Innisfil, ON
- Full-time
…cutting-edge lighting technologies that shape the future of vehicle design and…
Added 1 hour ago
W
Senior Structural Engineer (Sudbury)
WSP
Mississauga, ON
- Full-time
…heavy industrial projects across Northern Ontario. You will lead complex design, guide multidisciplinary decisions, mentor developing professionals, and help establish the technical…
Added 1 hour ago
W
Senior Project Manager - Mining Consulting (Sudbury)
WSP
Fredericton, NB
- Full-time
Lead multidisciplinary engineering execution across studies, detailed design, procurement support, construction support, and commissioning interfaces.

HCLTech

Contact Center Consultant

Toronto, ON, Canada

$100,000 to $115,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $115,000 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

About the Company

HCLTech is a global technology company that helps enterprises modernize their businesses through digital transformation, cloud, engineering, cybersecurity, artificial intelligence, software, and IT infrastructure services. Headquartered in India, HCLTech serves organizations across industries such as financial services, manufacturing, healthcare, telecommunications, retail, technology, and automotive.

About the Role

We are primarily looking for a resource with a combination of Contact Center/Amazon Connect technical and AWS DevOps capabilities.

Work location - 3 days per week work from office Toronto, ON, Canada

Annual compensation - CAD

Responsibilities

Key Responsibilities

Contact Center

Lead the design, development, implementation, and support of enterprise Contact Center solutions.
Design and review IVR, call routing, skills-based routing, queues, agent workflows, self-service, call recording, and digital channel solutions.
Provide technical leadership for voice, chat, email, messaging, and task-based customer interactions.
Design integrations between the contact center platform and CRM, APIs, authentication systems, databases, payment platforms, and other enterprise applications.
Drive improvements across customer experience, self-service containment, agent productivity, and operational efficiency.
Troubleshoot complex issues related to IVR, routing, telephony, integrations, agent experience, call failures, disconnects, and customer journeys.
Lead technical design reviews and ensure solutions meet security, scalability, resiliency, availability, and performance requirements.
Establish reusable development standards, technical governance, and engineering best practices.
Coordinate with architecture, development, QA, operations, security, network, telecom, and business teams for successful delivery.
Provide technical ownership for production issues, root cause analysis, problem management, and preventive improvements.

Amazon Connect

Lead the design, development, configuration, and support of Amazon Connect contact center solutions.
Design and review Contact Flows, Queues, Routing Profiles, Hours of Operation, Quick Connects, Security Profiles, Prompts, and agent configurations.
Provide technical guidance for integration with AWS Lambda, Amazon Lex, DynamoDB, S3, CloudWatch, Kinesis, EventBridge, SNS/SQS, API Gateway, and Step Functions as applicable.
Lead solution design and technical reviews for new contact center features and enhancements.
Troubleshoot complex IVR, routing, integration, call-flow, and production issues.
Drive engineering standards, reusable components, code reviews, and technical governance.
Coordinate with developers, QA, architects, security teams, and business stakeholders for successful releases.

AWS DevOps

Own and manage CI/CD pipelines for Amazon Connect and supporting AWS services.
Develop and maintain Terraform-based Infrastructure as Code (IaC) for repeatable environment provisioning and deployment.
Automate deployment of Amazon Connect configurations and AWS resources across DEV, QA/UAT, and PROD environments.
Manage source control, branching strategy, pull requests, build pipelines, release pipelines, and configuration management.
Develop scripts and automation using Python, Bash, AWS CLI, and AWS SDKs where required.
Perform deployment readiness checks, production deployments, post-implementation validation, and rollback activities.
Maintain deployment runbooks, implementation plans, rollback plans, release checklists, and operational documentation.
Troubleshoot failed Terraform deployments, CI/CD pipeline failures, configuration drift, IAM/access issues, and environment-specific problems.

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More about this job

Responsibilities

Lead the design, implementation, integration, and support of enterprise contact center solutions, including Amazon Connect features and customer interaction channels. Own AWS DevOps delivery, including Terraform-based infrastructure, CI/CD pipelines, deployments, production troubleshooting, and engineering standards.

Requirements

The role calls for a combination of contact center and Amazon Connect technical expertise with AWS DevOps capabilities. It requires experience designing and supporting contact center workflows and integrations, as well as managing infrastructure as code, deployment automation, and production releases.

Skills

Contact Center Design
Amazon Connect
IVR
Call Routing
AWS DevOps
Terraform
CI/CD Pipelines
Infrastructure as Code
AWS Lambda
Python
Bash
AWS CLI
AWS SDKs
System Integration
Production Troubleshooting
Technical Leadership

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
Amazon Connect
IVR
Call Routing
Skills-Based Routing
Contact Flows
AWS DevOps
Terraform
Infrastructure as Code
CI/CD
AWS Lambda
Amazon Lex
DynamoDB
Amazon S3
Amazon CloudWatch
Amazon Kinesis
Amazon EventBridge
Amazon SNS
Amazon SQS
Amazon API Gateway
AWS Step Functions
Python
Bash
AWS CLI
AWS SDKs
CRM Integration
Telephony
Configuration Management
Root Cause Analysis
Production Deployment

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