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Added 8 mins ago
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Consumer Experience (CX) Strategy lead
Sanofi
Toronto, ON
- Full-time
The Consumer Experience (CX) Strategy lead provides the end-to-end consumer experience strategy and digital solutions for Sanofi patients, customers, and staffs to work seamlessly and…
Added 8 mins ago
AI
Technical Product Manager - Platforms & Integrations
Accurant International
Remote, Canada
- $120,000 to $140,000 CAD / year
- Full-time
- Remote
We are seeking a technically strong, hands-on Technical Product Manager – Platforms & Integrations to help build and scale our Distributed Energy Resource Management System (DERMS) and…
Added 8 mins ago
Principal Product Designer
Momentum Financial Services Group
Toronto, ON
Partner with product designers, engineering, QA, compliance, and the UX Lead to identify and resolve material accessibility or customer-risk issues.
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RQ11674 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
- Contract
against the various components. The tester will work with the testing lead and
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Senior Consultant, Professional Services
Bell
Montreal, QC
Solutions Engineering: Lead the detailed engineering of network solutions ranging from simple to highly complex. Produce all necessary technical specifications (engineering designs,…
Added 8 mins ago
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Founding Electrical Engineer
Mapleview Energy
Toronto, ON · Greater Toronto Area, Canada
- Full-time
You’ll be our first dedicated electrical engineer and own the electrical side of every system we build, from the first site visit to energization and handover. You’ll work alongside our…
Added 8 mins ago
GD
AI Governance & Risk Manager
General Dynamics Mission Systems–Canada
Ottawa, ON
- $120,000 to $160,000 CAD / year
- Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 8 mins ago
GD
Subcontract Program Manager
General Dynamics Mission Systems–Canada
Ottawa, ON
- $125,000 to $165,000 CAD / year
- Full-time
We are seeking a Subcontracts Program Manager (SPM) to lead the development, procurement and management of complex aircraft systems with Subcontractors. Systems may consist of -…
Added 8 mins ago
GD
AI Governance & Risk Manager
General Dynamics Mission Systems–Canada
Ottawa, ON
- $120,000 to $160,000 CAD / year
- Full-time
At General Dynamics Mission Systems–Canada, we’re not just engineering technology - we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical…
Added 23 mins ago
Senior Software Integration Engineer - Assistant Vice President
iCapital
Toronto, ON
…takes strong ownership of solution quality and contributes technical expertise throughout the software delivery lifecycle. This role champions engineering standards across the integration…
Added 23 mins ago
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Int Eng - Int MTS - Software Development
MDA
Brampton, ON
- $75,148 to $112,722 CAD / year
- Full-time
…mission – bringing to bear a one-of-a-kind mix of experience, engineering excellence and wide-eyed wonder that’s been in our DNA since day one. For those who dream big and push boundaries…
Added 23 mins ago
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Manager, Regulated Business Development
TC Energy
Calgary, AB
- Full-time
Success in this role requires a relentless focus on opportunity development and prospecting, the ability to lead through ambiguity, and a deep understanding of the commercial, regulatory,…
Added 23 mins ago
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Acheteur/ Buyer
Aston Carter
Montreal, QC · Saint-Laurent, Quebec
- $30 to $40 CAD / hour
- Contract
Added 23 mins ago
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Solution Architect, Manufacturing & Engineering
BRP
Montreal, QC
- Full-time
We are looking for a Solution Architect (SA) who will report to the Team Lead of Solution Architecture. The SA is responsible for designing, aligning, and governing end-to-end technology…
Added 38 mins ago
C
AI Enablement Specialist
CIMA+
Montreal, QC
- Full-time
Experience in engineering consulting, professional services, or a project-driven technical environment
Added 38 mins ago
Survey Manager
Infrastructure Ontario
Toronto, ON
The Surveys Manager provides senior technical leadership and oversight for surveying and geomatics activities supporting Infrastructure Ontario land acquisition, infrastructure delivery,…
Added 38 mins ago
Platform Delivery Enablement Lead
OpenTable
Toronto, ON
The Platform Delivery Enablement Lead is a technical hybrid program leader who strengthens how Platform Delivery works across Infrastructure Engineering, Security, Enterprise Systems,…
Added 38 mins ago
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Mechanical Designer
Alliance Search Partners
Grimsby, ON
- Full-time
Our client is a growing manufacturer of fabricated steel structures, display products and carts. They are seeking an experienced Mechanical Designer to join the Engineering & Design team.
Added 38 mins ago
C
AI Enablement Specialist
CIMA+
Montreal, QC
- Full-time
Experience in engineering consulting, professional services, or a project-driven technical environment
Added 38 mins ago
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Analyste principal, Implantation Epicor / Senior Analyst, Epicor Implementation
Balcan Innovations Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Balcan Innovations is a leading North American manufacturer of technical films, flexible packaging, and reflective insulation with five brands at its core: Balcan Packaging, Plastixx FFS…
Added 53 mins ago
LA
Building Mechanical Maintenance Technician
Legislative Assembly of British Columbia
Victoria, BC
- Full-time
Reporting to the Maintenance Team Lead, the Building Mechanical Maintenance Technician (BMMT) is responsible for performing various maintenance projects according to strict deadlines and…
Added 53 mins ago
SG
Business Development Manager - Solar
SOLV4EX Group
Richmond Hill, ON
- Full-time
Understand customer applications and recommend appropriate solar modules, energy storage, inverters and related system components, engaging internal technical resources when needed.
Added 53 mins ago
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Director, Project Management
Blackstone Energy
Toronto, ON
- Full-time
Provide technical oversight (through the support of the Lead Technical Specialist team) of the design, engineering, installation, start-up, functional testing and commissioning of central…
Added 53 mins ago
Director, Pipeline, Pacific Link
Trans Mountain
Calgary, AB
Lead an integrated delivery organization across Engineering review, Construction, Supply Chain, Project Controls, Commissioning, Operations Readiness, Safety, Environment, Regulatory, Land,…
Added 53 mins ago
Director, Facilities, Pacific Link
Trans Mountain
Calgary, AB
Lead an integrated delivery organization across Engineering review, Construction, Supply Chain, Project Controls, Commissioning, Operations Readiness, Safety, Environment, Regulatory, Land,…

HCLTech

Contact Center Consultant

Toronto, ON, Canada

$100,000 to $115,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $115,000 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

About the Company

HCLTech is a global technology company that helps enterprises modernize their businesses through digital transformation, cloud, engineering, cybersecurity, artificial intelligence, software, and IT infrastructure services. Headquartered in India, HCLTech serves organizations across industries such as financial services, manufacturing, healthcare, telecommunications, retail, technology, and automotive.

About the Role

We are primarily looking for a resource with a combination of Contact Center/Amazon Connect technical and AWS DevOps capabilities.

Work location - 3 days per week work from office Toronto, ON, Canada

Annual compensation - CAD

Responsibilities

Key Responsibilities

Contact Center

Lead the design, development, implementation, and support of enterprise Contact Center solutions.
Design and review IVR, call routing, skills-based routing, queues, agent workflows, self-service, call recording, and digital channel solutions.
Provide technical leadership for voice, chat, email, messaging, and task-based customer interactions.
Design integrations between the contact center platform and CRM, APIs, authentication systems, databases, payment platforms, and other enterprise applications.
Drive improvements across customer experience, self-service containment, agent productivity, and operational efficiency.
Troubleshoot complex issues related to IVR, routing, telephony, integrations, agent experience, call failures, disconnects, and customer journeys.
Lead technical design reviews and ensure solutions meet security, scalability, resiliency, availability, and performance requirements.
Establish reusable development standards, technical governance, and engineering best practices.
Coordinate with architecture, development, QA, operations, security, network, telecom, and business teams for successful delivery.
Provide technical ownership for production issues, root cause analysis, problem management, and preventive improvements.

Amazon Connect

Lead the design, development, configuration, and support of Amazon Connect contact center solutions.
Design and review Contact Flows, Queues, Routing Profiles, Hours of Operation, Quick Connects, Security Profiles, Prompts, and agent configurations.
Provide technical guidance for integration with AWS Lambda, Amazon Lex, DynamoDB, S3, CloudWatch, Kinesis, EventBridge, SNS/SQS, API Gateway, and Step Functions as applicable.
Lead solution design and technical reviews for new contact center features and enhancements.
Troubleshoot complex IVR, routing, integration, call-flow, and production issues.
Drive engineering standards, reusable components, code reviews, and technical governance.
Coordinate with developers, QA, architects, security teams, and business stakeholders for successful releases.

AWS DevOps

Own and manage CI/CD pipelines for Amazon Connect and supporting AWS services.
Develop and maintain Terraform-based Infrastructure as Code (IaC) for repeatable environment provisioning and deployment.
Automate deployment of Amazon Connect configurations and AWS resources across DEV, QA/UAT, and PROD environments.
Manage source control, branching strategy, pull requests, build pipelines, release pipelines, and configuration management.
Develop scripts and automation using Python, Bash, AWS CLI, and AWS SDKs where required.
Perform deployment readiness checks, production deployments, post-implementation validation, and rollback activities.
Maintain deployment runbooks, implementation plans, rollback plans, release checklists, and operational documentation.
Troubleshoot failed Terraform deployments, CI/CD pipeline failures, configuration drift, IAM/access issues, and environment-specific problems.

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More about this job

Responsibilities

Lead the design, implementation, integration, and support of enterprise contact center solutions, including Amazon Connect features and customer interaction channels. Own AWS DevOps delivery, including Terraform-based infrastructure, CI/CD pipelines, deployments, production troubleshooting, and engineering standards.

Requirements

The role calls for a combination of contact center and Amazon Connect technical expertise with AWS DevOps capabilities. It requires experience designing and supporting contact center workflows and integrations, as well as managing infrastructure as code, deployment automation, and production releases.

Skills

Contact Center Design
Amazon Connect
IVR
Call Routing
AWS DevOps
Terraform
CI/CD Pipelines
Infrastructure as Code
AWS Lambda
Python
Bash
AWS CLI
AWS SDKs
System Integration
Production Troubleshooting
Technical Leadership

Visa sponsorship

Not detected in the job text

Keywords

Contact Center
Amazon Connect
IVR
Call Routing
Skills-Based Routing
Contact Flows
AWS DevOps
Terraform
Infrastructure as Code
CI/CD
AWS Lambda
Amazon Lex
DynamoDB
Amazon S3
Amazon CloudWatch
Amazon Kinesis
Amazon EventBridge
Amazon SNS
Amazon SQS
Amazon API Gateway
AWS Step Functions
Python
Bash
AWS CLI
AWS SDKs
CRM Integration
Telephony
Configuration Management
Root Cause Analysis
Production Deployment

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