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HCLTech

Desktop Support Engineer

Port Moody, BC, Canada

$50,000 to $52,000 CAD / year · Full-time

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Job details

Pay: $50,000 to $52,000 CAD / year
Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Title :- Desktop Support Engineer .

Job Location :- Port Moody, BC

Job Description as follows:

Roles & responsibilities:

Troubleshooting problems related to Desktop/Laptops, Windows operating systems and O365/M365 applications.

Troubleshooting Unified communication tools such as Teams video call related issues.

Should be familiar with collaboration tools, meeting room equipment and meeting room checks.

Must have exposure to Windows 10 and 11 migration, user profiles management, data backups.

Troubleshooting Windows Profile, printers, shared drives related issues.

Troubleshooting network connectivity issues.

Deploying standard image on desktops and laptops using Endpoint manager/Intune.

To provide 1st line technical support; answering support queries via phone and email.

To maintain a high degree of customer service for all support queries and adhere to all service management principles.

Familiarity with IT Infrastructure tools such as Azure AD, Endpoint manager/In tune, M365 etc would be preferred.

Technical Proficiencies:

To take ownership of user problems and be pro-active when dealing with user issues.

To log all calls on the call logging system. Ensure incidents, tasks and problems on ticketing system (SNOW) are logged and addressed within defined SLAs.

Respond to inquiries from clients and help them resolve any hardware or software problems.

To escalate more complex calls to the relevant IT Support member.

To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.

Pre-build PCs. Good Experience in deskside support.

Required Skills and Experience:

Associate Degree in Computer Science or related field

Professional demeanor

Excellent communication skills

Additional requirements:-

Must possess a valid driver's license.

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More about this job

Responsibilities

Provide first-line and deskside support by troubleshooting desktop and laptop hardware, Windows, Microsoft 365, collaboration tools, printers, shared drives, and network connectivity. Log and resolve support tickets within service-level agreements, escalate complex issues, deploy standard device images, and prepare PCs.

Requirements

An associate degree in computer science or a related field, a professional demeanor, and excellent communication skills are required. The role also requires a valid driver's license; experience with Windows migrations, endpoint management, and deskside support is relevant.

Skills

Desktop Support
Laptop Troubleshooting
Windows 10
Windows 11
Microsoft 365
Microsoft Teams
Endpoint Manager
Intune
Azure Active Directory
User Profile Management
Data Backups
Printer Troubleshooting
Network Connectivity
ServiceNow
Ticket Management
Customer Service

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support Engineer
Deskside Support
First-Line Technical Support
Desktop Troubleshooting
Laptop Troubleshooting
Windows 10
Windows 11
Windows Migration
Microsoft 365
Office 365
Microsoft Teams
Unified Communications
Meeting Room Equipment
Endpoint Manager
Microsoft Intune
Azure Active Directory
User Profile Management
Data Backups
Printer Troubleshooting
Shared Drives
Network Connectivity
Standard Imaging
PC Pre-Building
ServiceNow
Ticketing Systems
Incident Management
Service-Level Agreements
Customer Service
Hardware Support
Software Support

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