Desktop Support Engineer
- Port Moody, BC, Canada
$50,000 to $52,000 CAD / year · Full-time
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Job details
- Pay
- $50,000 to $52,000 CAD / year
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Job Title :- Desktop Support Engineer .
Job Location :- Port Moody, BC
Job Description as follows:
Roles & responsibilities:
- Troubleshooting problems related to Desktop/Laptops, Windows operating systems and O365/M365 applications.
- Troubleshooting Unified communication tools such as Teams video call related issues.
- Should be familiar with collaboration tools, meeting room equipment and meeting room checks.
- Must have exposure to Windows 10 and 11 migration, user profiles management, data backups.
- Troubleshooting Windows Profile, printers, shared drives related issues.
- Troubleshooting network connectivity issues.
- Deploying standard image on desktops and laptops using Endpoint manager/Intune.
- To provide 1st line technical support; answering support queries via phone and email.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- Familiarity with IT Infrastructure tools such as Azure AD, Endpoint manager/In tune, M365 etc would be preferred.
Technical Proficiencies:
- To take ownership of user problems and be pro-active when dealing with user issues.
- To log all calls on the call logging system. Ensure incidents, tasks and problems on ticketing system (SNOW) are logged and addressed within defined SLAs.
- Respond to inquiries from clients and help them resolve any hardware or software problems.
- To escalate more complex calls to the relevant IT Support member.
- To notify relevant staff to arrange for external technical support where problems cannot be resolved in house.
- Pre-build PCs. Good Experience in deskside support.
Required Skills and Experience:
- Associate Degree in Computer Science or related field
- Professional demeanor
- Excellent communication skills
Additional requirements:-
- Must possess a valid driver's license.
More about this job
Responsibilities
Provide first-line and deskside support by troubleshooting desktop and laptop hardware, Windows, Microsoft 365, collaboration tools, printers, shared drives, and network connectivity. Log and resolve support tickets within service-level agreements, escalate complex issues, deploy standard device images, and prepare PCs.
Requirements
An associate degree in computer science or a related field, a professional demeanor, and excellent communication skills are required. The role also requires a valid driver's license; experience with Windows migrations, endpoint management, and deskside support is relevant.
Skills
- Desktop Support
- Laptop Troubleshooting
- Windows 10
- Windows 11
- Microsoft 365
- Microsoft Teams
- Endpoint Manager
- Intune
- Azure Active Directory
- User Profile Management
- Data Backups
- Printer Troubleshooting
- Network Connectivity
- ServiceNow
- Ticket Management
- Customer Service
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- Desktop Support Engineer
- Deskside Support
- First-Line Technical Support
- Desktop Troubleshooting
- Laptop Troubleshooting
- Windows 10
- Windows 11
- Windows Migration
- Microsoft 365
- Office 365
- Microsoft Teams
- Unified Communications
- Meeting Room Equipment
- Endpoint Manager
- Microsoft Intune
- Azure Active Directory
- User Profile Management
- Data Backups
- Printer Troubleshooting
- Shared Drives
- Network Connectivity
- Standard Imaging
- PC Pre-Building
- ServiceNow
- Ticketing Systems
- Incident Management
- Service-Level Agreements
- Customer Service
- Hardware Support
- Software Support