Full Stack Engineer
- Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
Job description
- Provide Development support to Software development community across the organization by managing, maintaining, and troubleshooting internal software application and tooling.
- Customer facing, working with multiple stakeholders
- Flexible with the time zone across NAM
- Problem solving and analytical skills demonstration using examples from previous experience
- Show ability to independently learn
Roles and responsibilities
- Respond to and triage support questions and support requests from engineers
- Extract relevant information from log files and other sources to debug, identify owners or root causes
- Write basic tools and test cases to improve the speed and quality of support
- Work with technical writers to improve documentation in areas covered by support
- Produce reports for leadership with data on performance of the program
- Provide insights and suggestions on product development and the product roadmap; contribute to product development.
- Manage and escalate engineers' support queries, using advanced data tools for in-depth analysis to quickly identify and resolve issues, enhancing ML model development cycles.
- Develop debugging scripts and documentation to automate and speed up responses and provide actionable feedback to the engineering team.
More about this job
Responsibilities
Support engineers by triaging requests, analyzing logs, identifying owners and root causes, and developing tools, tests, scripts, and documentation to improve support. Report program performance to leadership and provide product and roadmap feedback to engineering teams.
Requirements
The role calls for problem-solving and analytical skills demonstrated through prior experience, along with the ability to learn independently. It also requires flexibility across North American time zones and the ability to work with engineers and multiple stakeholders.
Skills
- Software Development Support
- Troubleshooting
- Problem Solving
- Analytical Skills
- Log Analysis
- Root Cause Analysis
- Tool Development
- Test Case Development
- Technical Documentation
- Reporting
- Product Development
- Data Analysis
- Debugging
- Automation
- Stakeholder Management
- Machine Learning
Visa sponsorship
Not detected in the job text
Categories
- Software
- Technology
- Customer Service & Support
- Data & Analytics
- Engineering
Keywords
- Software Development
- Internal Applications
- Developer Tooling
- Support Requests
- Log Files
- Debugging
- Root Cause Analysis
- Support Triage
- Test Cases
- Debugging Scripts
- Automation
- Technical Documentation
- Performance Reporting
- Data Analysis
- Product Development
- Product Roadmap
- Machine Learning
- Engineering Support
- Stakeholder Management
- North American Time Zones