Program Manager

Job Description:

Mandatory skills:

1. Past consulting or big tech experience in GTM
2. Strong Communications management
3. Stakeholder Management
4. End to end program execution
5. Governance

Objective: Lead the operationalization and governance of the LCS Sales Effectiveness program by establishing strategic clarity and driving proactive risk management across workstreams

Strategic Direction & Workstream Alignment:

Define explicit scopes, milestones, and measurable success criteria for each workstream to ensure full clarity of direction across all project leads.

Lead recurring operating cadences to track day-to-day progress, align tactical execution with overarching LCS objectives, and prevent scope drift.

Prepare Senior Leadership Deliverables: Author and prepare polished briefing materials, process maps, and executive summaries for regular socialization milestones with senior leaders

Risk Management & Blocker Resolution:

Implement proactive risk-tracking frameworks to identify operational bottlenecks, resourcing constraints, and inter-workstream dependencies early.

Establish clear escalation paths, flag critical risks to leadership with actionable mitigation plans, and decisively clear blockers for workstream owners.

Field Readiness & Change Management:

Drive operational readiness, including field communication rollouts, enablement collateral, and broad socialization initiatives across LCS cohorts.

Strategy Execution & Project Management:

Independently launch and operationalize immediate "Now" minimization actions across low-hanging fruit communication categories

Drive stakeholder engagement to identify opportunities to deprecate communications and identify linkages to existing channels

Own the end-to-end change management process, including further refining the v1 of communications design for LCS and driving socialization initiatives

Drive the EOY communications reduction measurement audit scheduled for late December 2026 to validate framework efficacy.

Analytics Collaboration

Facilitate A/B Testing: To deploy live A/B testing protocols for phase-two automated platform communication categories.

Monitor KPI Performance: Coordinate with the analytics team to implement tracking mechanisms and validate overall email volume reductions against target goals.

Senior Socialization & Governance

Prepare Senior Leadership Deliverables: Author and prepare polished briefing materials, process maps, and executive summaries for regular socialization milestones with senior leaders

Analyze Test Outcomes: Collaborate with CA Analytics to co-author and package the A/B testing results and strategic recommendations for senior executive.