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HCLTech

Support Engineer

Vancouver, BC, Canada

$77,000 to $87,000 CAD / year · Full-time

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Job details

Pay: $77,000 to $87,000 CAD / year
Job type: Full-time
Apply by: Nov 28, 2026
Experience: 5–7 years of experience in Android application development and support.
Posting language: English
Posted: Oct 29, 2026

Original job description

Job Summary

We are seeking a skilled and proactive Android Support Engineer with 5–7 years of experience in Android application development and production support. The ideal candidate will have strong expertise in Android SDK, APIs, troubleshooting, debugging, and incident management. This role involves supporting business-critical Android applications, resolving production issues, collaborating with development teams, and ensuring optimal application performance and stability.

Key Responsibilities

Provide L2/L3 support for Android applications and services in production environments.
Analyze, troubleshoot, and resolve application issues, defects, and performance bottlenecks.
Monitor application health, logs, and system performance to proactively identify and address issues.
Perform root cause analysis (RCA) and recommend preventive measures for recurring problems.
Work closely with development, QA, DevOps, and business teams to resolve incidents and service requests.
Support application deployments, releases, and production validations.
Debug issues related to Android SDK, APIs, third-party integrations, and backend service interactions.
Manage incident tickets, prioritize support activities, and ensure SLA adherence.
Document troubleshooting steps, known issues, and support procedures.
Participate in on-call rotations and production support activities when required.

Required Skills & Qualifications

5–7 years of experience in Android application development and support.
Strong understanding of Android SDK, Android Framework, and RESTful APIs.
Proficiency in Java and/or Kotlin.
Excellent debugging and troubleshooting skills using Android Studio, Logcat, ADB, and monitoring tools.
Experience with production support, incident management, and root cause analysis.
Knowledge of application performance tuning and memory management.
Familiarity with version control systems such as Git.
Understanding of Agile/Scrum methodologies.
Strong communication and stakeholder management skills.

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More about this job

Responsibilities

Provide L2/L3 production support for Android applications, investigating and resolving defects, performance issues, and incidents while monitoring application health. Coordinate with development, QA, DevOps, and business teams on incident resolution, releases, root cause analysis, documentation, and SLA adherence.

Requirements

Requires 5–7 years of Android application development and support experience, with strong knowledge of Android SDK and Framework, RESTful APIs, and Java and/or Kotlin. Candidates should be skilled in debugging with Android Studio, Logcat, and ADB, and have experience with production support, incident management, root cause analysis, performance tuning, Git, and Agile/Scrum.

Skills

Android SDK
Android Framework
Java
Kotlin
RESTful APIs
Android Studio
Logcat
ADB
Debugging
Troubleshooting
Production Support
Incident Management
Root Cause Analysis
Performance Tuning
Memory Management
Git

Visa sponsorship

Not detected in the job text

Keywords

Android Application Development
Android SDK
Android Framework
Java
Kotlin
RESTful APIs
Android Studio
Logcat
ADB
Production Support
L2/L3 Support
Incident Management
Root Cause Analysis
Application Performance Tuning
Memory Management
Git
Agile
Scrum
Application Monitoring
Log Analysis
Third-Party Integrations
Backend Services
Production Deployments
Release Validation
SLA Adherence
On-Call Support

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