Technical Program Manager

Key Responsibilities

• Onsite & Offshore Coordination
• Act as the primary coordination point between onsite and offshore engineering/operations teams.
• Ensure effective handoffs across shifts and locations.
• Track deliverables, dependencies, risks, and blockers across teams.
• Drive clear communication and accountability across all stakeholders.
• Sprint Planning & Execution
• Coordinate sprint planning activities based on customer priorities and business requirements.
• Translate customer requirements and priorities into actionable tasks for the engineering/operations teams.
• Track sprint progress, identify risks and dependencies, and provide regular status updates.
• Ensure commitments are clearly communicated and tracked through completion.
• Customer Communication
• Work closely with customer stakeholders to understand priorities, requirements, and upcoming deliverables.
• Capture and communicate customer updates, changes, and expectations to the onsite/offshore teams.
• Provide concise and timely status updates to customer leadership.
• Proactively identify and escalate risks that may impact customer commitments.
• Shiproom Management
• Own and facilitate regular Shiproom meetings.
• Prepare the agenda, review key metrics, open issues, release readiness, and risks.
• Drive action-item tracking and ensure owners and timelines are clearly established.
• Follow up on open actions and provide closure/status updates.
• Incident Triage & Management
• Coordinate incident triage across engineering, operations, and support teams.
• Drive prioritization and assignment of incidents to the appropriate DRIs.
• Monitor incident progress and ensure timely communication to stakeholders.
• Coordinate escalations for critical/severity incidents.
• Ensure post-incident actions, RCA, and follow-ups are tracked to completion.

Required Skills & Experience

• 7+ years of experience in technical program management, operations, service delivery, or engineering coordination.
• Strong experience working with distributed onsite and offshore teams.
• Experience with sprint planning, Agile/Scrum methodologies, and execution tracking.
• Experience leading customer-facing meetings and executive/leadership communications.
• Strong incident management and triage experience.
• Ability to coordinate multiple teams and drive issues to closure.
• Strong communication, organization, and stakeholder-management skills.
• Ability to operate effectively in a fast-paced production/support environment.
• Experience working with Microsoft/Azure engineering or enterprise technology environments is preferred.