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Added 21 mins ago
BC
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- Full-time
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LS
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Langley (District), BC · Langley, BC
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SO
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SD
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VP External - FYC
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UO
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Victoria, BC
- Full-time
…providing strategic coordination, expert guidance, and high quality administrative support across all stages of the research funding lifecycle. Reporting to the Associate Dean, Research &…
Added 1 hour ago
RI
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CO
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The Grande Prairie Police Service is seeking a highly organized, detail-oriented, and resilient Administrative Assistant IV to join our Operational Support team.
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A
Administrative Assistant 1 [AQ-23883]
Aquent
Vancouver, BC
- $27 to $29 CAD / hour
- Contract
Are you a highly organized and proactive administrative professional ready to make a significant impact in a fast-paced technology environment? We are looking for an enthusiastic individual…
Added 2 hours ago
MG
property administrator
Martello Group
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- Full-time
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QG
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Montreal, QC
- $80,000 to $100,000 CAD / year
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HD Supply

Customer Care Associate I - FM

Toronto, ON, Canada
QC, Canada
AB, Canada

$18.27-$22.84 Hourly · Full-time

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Job details

Pay: $18.27-$22.84 Hourly
Job type: Full-time
Posting language: English
Posted: Oct 14, 2026

Original job description

Job Summary

Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues.

Major Tasks, Responsibilities, and Key Accountabilities

Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals.
Performs necessary follow-up to ensure customer service expectations are met.
Facilitates profitable growth and the sales process by adherence to department incentive and initiative programs.
Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested.
Uses computerized system for tracking, information gathering, and/or troubleshooting.
Resolves customer issues including issuance of credit concessions.
Refers complex, non-standard problems to supervisor.

Nature and Scope

Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor.
Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor.
None.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
No travel required.

Education and Experience

HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.

For Ontario Job Seekers:

Pay Range:

$18.27-$22.84 Hourly

Position Vacancy:

This job posting is for an existing vacancy

A.I. Disclosure:

HD Supply Canada does not use Artificial Intelligence to Screen, Assess or Select Candidates.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply Canada is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

HD Supply Canada is dedicated to providing an accessible and inclusive environment for all applicants. If you require an accommodation during the application process, please email disabilityaccommodations@hdsupply.com and include the position you are applying for. This email address is reserved solely for accommodation requests; other inquires will not be addressed.

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More about this job

Responsibilities

The associate is responsible for responding to customer inquiries, processing orders, and providing product quotations via phone, email, and fax. They also perform troubleshooting, suggest alternative products, and resolve customer issues while adhering to department service goals.

Requirements

Candidates should have a high school diploma or GED and 0-2 years of relevant experience. The role requires the ability to work under close supervision and maintain knowledge of a large product catalog.

Skills

Customer service
Order processing
Quotation management
Troubleshooting
Product knowledge
Communication
Data entry
Sales support
Conflict resolution
Computerized systems

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Processing
Quotation Requests
Product Knowledge
Troubleshooting
Sales Support
Data Entry
Communication
Inbound Calls
Administrative Support
Inventory Management
Conflict Resolution
Customer Satisfaction
Retail
Logistics

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