Find work in Canada.

327,417 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
Global Investment Operations - Middle Office Senior Analyst
WTW
Toronto, ON
$70,000 to $80,000 CAD / year
Full-time
WTW assists clients in the management of their investment programs by offering full-service investment outsourcing (Delegated Investment Services) in addition to traditional investment…
Added 15 mins ago
Gestionnaire principal de projet bilingue (Nucléaire) /Senior Project Manager (Nuclear)
Calian in Space & Technology
Trois-Rivières, QC
Full-time
At Calian, we help organizations overcome obstacles, manage risks, and drive progress. Since 1982, we’ve grown from a small consulting firm into a trusted global company across defence,…
Added 16 mins ago
Senior Manager, Employee Expenses Category
Royal Bank of Canada
Toronto, ON
Full-time
Demonstrated project and change management expertise delivering strategic initiatives in large, complex organizations
Added 30 mins ago
Senior Project Manager
BGIS
Toronto, ON
Full-time
The Senior Project Manager plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements. At this level, projects are typically…
Added 1 hour ago
Change Manager / Gestionnaire du changement
Maples Group
Montreal, QC
Full-time
As a key member of the Programme Management Office, the Change Manager is involved with the execution of global initiatives to drive operational efficiencies, enable business growth,…
Added 1 hour ago
Education Consultant (Education Officer 3)
The Government of Nova Scotia
Halifax, NS
Reporting to the Manager, Program Standards, the Education Consultant provides leadership and direction for the development, implementation and continuous improvement of a portfolio of…
Added 1 hour ago
Coordinator, Marketing & Communications
Windsor Regional Hospital
Windsor, ON
Full-time
The Marketing and Communications Coordinator supports the Manager, Marketing and Communications and the broader Foundation team to advance fundraising goals, enhance brand visibility and…
Added 1 hour ago
Coordinator, Marketing & Communications
Windsor Regional Hospital
Windsor, ON
Full-time
The Marketing and Communications Coordinator supports the Manager, Marketing and Communications and the broader Foundation team to advance fundraising goals, enhance brand visibility and…
Added 1 hour ago
Manager, Land Development Accounting
Winchesters
Toronto, ON
Full-time
Our client is a real estate development company with a diverse portfolio of land development projects. They offer a fast-paced, entrepreneurial environment where accounting works closely…
Added 1 hour ago
Manager – Business Technology/ Directeur, Système de gestion
Maples Group
Montreal, QC
Full-time
The Manager – Business Technology reports to the Senior Manager – Business Technology and is responsible for a team of business systems analysts that define the business systems strategy…
Added 1 hour ago
Development Officer, Athletics
University of Alberta
Edmonton, AB
Full-time
Reporting to the Development Manager of Athletics, the Development Officer will be responsible for engaging prospective donors, alumni, faculty, students, and stakeholders to build support…
Added 1 hour ago
Senior Project Manager – Digital Transformation
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
$11,397 to $17,081.58 CAD / month
Full-time
…IT-enabled projects from across the University. The execution of the portfolio of projects extends out over at least the next five years, and new projects are being added to the pipeline on…
Added 1 hour ago
Manager, Learning Architecture & Strategy – Canadian Banking Contact Center
TD
London, ON · Toronto, ON · Ottawa, ON · Markham, ON · Montreal, QC
Full-time
The Manager, Learning Architecture & Strategy will own learning needs analysis, content strategy, and learning asset development across onboarding, Day 2, and capability uplift. Working…
Added 1 hour ago
Senior Director, Investment Execution - SLC Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
This position serves as a strategic project manager and stakeholder lead throughout the investment lifecycle, including opportunity assessment, legal and tax review, operational readiness,…
Added 1 hour ago
Senior Director, Investment Execution - SLC Management
SLC Management
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
This position serves as a strategic project manager and stakeholder lead throughout the investment lifecycle, including opportunity assessment, legal and tax review, operational readiness,…
Added 1 hour ago
Regional Operations Manager - HVAC
BGIS
Montreal, QC
Full-time
The Regional Operations Manager – HVAC is responsible for the effective leadership, technical oversight, and operational performance of a skilled trades team with a strong concentration in…
Added 2 hours ago
Customer Relations & Comment Management Program Manager
HDR
Toronto, ON
Full-time
HDR is seeking a Customer Relations & Comment Management Program Manager to establish and manage a public comment response and tracking program that supports infrastructure projects across…
Added 2 hours ago
Senior Project Manager – Digital Transformation
The University of British Columbia
Vancouver, BC
$11,397 to $17,081.58 CAD / month
Full-time
…IT-enabled projects from across the University. The execution of the portfolio of projects extends out over at least the next five years, and new projects are being added to the pipeline on…
Added 2 hours ago
Head of Marketing
Claret Asset Management
Montreal, QC
Full-time
Founded in Montréal in 1996, Claret Asset Management provides independent discretionary portfolio management services to high-net-worth private clients. For 30 years, the firm has combined…
Added 2 hours ago
Director, Investment Product Platform
BMO
Toronto, ON · FCP
Full-time
Defines and implements product, investment platform, and managed accounts strategy for an individual product or product portfolio. Drives business case development, roadmap planning, and…
Added 2 hours ago
Customer Relations & Comment Management Program Manager
HDR
Toronto, ON · Richmond Hill, ON · Vancouver, BC · Calgary, AB
Full-time
HDR is seeking a Customer Relations & Comment Management Program Manager to establish and manage a public comment response and tracking program that supports infrastructure projects across…
Added 3 hours ago
Senior Director - Enterprise Performance, Evaluation and Strategic Initiatives
Durham Community Health Centre
Whitby, ON
Internship
…counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Together, we place each client at the centre of care and respond to their needs through integrated…
Added 3 hours ago
Senior Director - Enterprise Performance, Evaluation and Strategic Initiatives
Durham Community Health Centre
Pickering, ON
Internship
…counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Together, we place each client at the centre of care and respond to their needs through integrated…
Added 3 hours ago
Facility Operations & Planning Manager
Metro Vancouver
Burnaby, BC
Full-time
Our Procurement and Real Estate Services Department is seeking a Facility Operations & Planning Manager who will provide leadership and technical expertise in the planning, management, and…
Added 3 hours ago
Senior Director - Enterprise Performance, Evaluation and Strategic Initiatives
Durham Community Health Centre
Oshawa, ON
Internship
…counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Together, we place each client at the centre of care and respond to their needs through integrated…

HDR

Customer Relations & Comment Management Program Manager

Toronto, ON, Canada
Richmond Hill, ON, Canada
Vancouver, BC, Canada
Calgary, AB, Canada

Job type: Full-time
Experience: A minimum of 5 years related experience
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story:' https://www.hdrinc.com/our-story'

Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

At HDR, our employee‑ownership model shapes everything we do, including how we support and care for our people. Our diverse service lines, including Water, Architecture, Building Engineering Services, Field Services, Power, Waste, Industrial, and Transportation reflect our commitment to shaping resilient, sustainable, and forward‑thinking communities around the world. Across these disciplines, our teams design and deliver solutions that safeguard public health, enhance quality of life, power innovation, and drive responsible growth. Whether advancing clean water, creating healing and learning environments, engineering next‑generation facilities, or building the infrastructure that moves people and energy, our work is rooted in technical excellence and a shared sense of purpose. Our employee‑owners collaborate across specialties, combining creativity, precision, and deep expertise to solve the most complex challenges facing our clients and communities.

Customer Relations & Comment Management Program Manager Job Description:

HDR is seeking a Customer Relations & Comment Management Program Manager to establish and manage a public comment response and tracking program that supports infrastructure projects across North America. This individual will design, implement, and manage a scalable customer experience program that provides timely, accurate, and defensible responses to public inquiries, comments, and concerns received during project planning, permitting, construction, and operations.

The successful candidate will bring expertise in customer experience, contact center operations, stakeholder response management, or constituent services and will apply those skills to support transportation, energy, water, environmental, and community infrastructure projects. They will develop response protocols, governance frameworks, quality assurance programs, CRM workflows, reporting systems, and staffing models while working directly with a network of project coordinators and subject matter experts.

This role will partner closely with HDR’s Strategic Communications professionals, project managers, technical experts, and clients for consistent, transparent, and risk-aware public engagement across a diverse portfolio of projects.

Key Responsibilities

Build and lead HDR's Public Comment Response Program.
Develop standard operating procedures (e.g. sensitive issues, media inquiries, and regulatory comment periods), response protocols, and quality assurance processes.
Create governance structures supporting consistent responses across projects and geographies.
Build a scalable program capable of supporting multiple concurrent infrastructure projects.
Train communications specialists to use and assist in maintaining CRM databases.
Develop onboarding, training, and quality control programs.
Foster a culture focused on customer service excellence and continuous improvement.
Other duties as assigned.

Comment Management Operations

Design workflows for managing inquiries and comments received through websites, contact forms, email, surveys, interactive maps, public meetings, open houses, and regulatory comment periods.
Develop escalation pathways for sensitive, technical, legal, political, or high-profile issues.
Create response templates, knowledge libraries, and decision trees.
Monitor response quality, accuracy, consistency, and timeliness.

Technology & Systems

Evaluate, administer, and optimize CRM and comment management platforms.
Improve existing Zoho-based processes and recommend alternative technologies where appropriate.
Develop dashboards and reporting tools that provide project teams and clients with actionable insights.
Evaluate opportunities to use AI and automation while maintaining quality and accountability.

Strategic Communications Support

Partner with project managers and communications teams to support project engagement goals.
Advise project teams on stakeholder concerns, emerging issues, and response strategies.
Participate in proposal development and client presentations.

Preferred Qualifications

10 years of experience in leading customer service operations, customer experience management, contact center leadership, constituent services, stakeholder response programs, or a related field.
Experience building operational programs from concept to implementation.
Demonstrated success managing teams and service delivery performance.
Experience implementing CRM systems, workflow automation, or customer service technologies.
Experience with Zoho CRM.
Strong understanding of quality assurance, escalation management, and process improvement.
Experience supporting highly visible, regulated, or politically sensitive initiatives preferred.
Knowledge management skills to build response libraries, approved language banks, FAQ repositories, AI-assisted drafting tools, etc.

Required Qualifications

Bachelor's degree in related field
A minimum of 5 years related experience
Efficient use of the internet and other electronic and hard copy media for research
Strong Microsoft PowerPoint, Word, Project and Visio skills
Expert Microsoft Access and Excel skills
Strong analytical skills with the ability to compile and present summary level information
Ability to obtain, cleanse, merge and analyze data from multiple sources
Excellent interpersonal skills and strong relationship, organizational and follow-up skills
Self-starter with proven track record of accomplishments
An attitude and commitment to being an active participant of our employee-owned culture is a must

What We Believe
HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

Our Commitment
As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.

Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

Apply About employer

More about this job

Responsibilities

The Program Manager will design and lead a scalable public comment response and tracking program for infrastructure projects across North America. They will develop governance frameworks, response protocols, and CRM workflows while collaborating with project teams and stakeholders to ensure consistent and transparent communication.

Requirements

Candidates must have a bachelor's degree and at least 5 years of related experience, with a preference for 10+ years in customer service or stakeholder response management. Strong analytical skills, proficiency in Microsoft Office, and experience with CRM systems are required.

Skills

Contact center operations
CRM systems
Zoho CRM
Quality assurance
Process improvement
Project management
Strategic communications
Data analysis
Escalation management
Knowledge management
Workflow automation
Public engagement
Technical writing
Reporting

Benefits

Employee-ownership model
Inclusive environment
Employee network groups

Visa sponsorship

Not detected in the job text

Keywords

Customer Relations
Comment Management
Infrastructure Projects
Public Engagement
CRM
Zoho CRM
Strategic Communications
Quality Assurance
Governance Frameworks
Stakeholder Management
Data Analysis
Workflow Design
Escalation Pathways
Knowledge Management
AI Automation
Project Planning
Permitting
Construction
Operations
Reporting Tools
Microsoft Office
Microsoft Access
Microsoft Excel
Microsoft Visio
Constituent Services
Regulatory Compliance
Public Inquiries
Employee-owned
Program Management
Customer Service Excellence

Report this job