Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
Maintenance Manager
Sanofi
Toronto, ON
Full-time
The Maintenance Manager is a key leadership role within Engineering & Maintenance (E&M), accountable for the safe, compliant, and efficient execution of site maintenance activities across…
Added 1 min ago
Procurement Manager
Marcon Construction
BC
$120,000 to $150,000 CAD / year
Full-time
The Procurement Manager leads Marcon’s construction procurement capability across the project portfolio, ensuring subcontractors, suppliers, materials, and major equipment are sourced…
Added 1 min ago
Project Coordinator
Xodus Travel Services Inc.
Windsor, ON
$55,000 to $70,000 CAD / year
Full-time
Prepare weekly status updates and reports for the Project Manager and stakeholders
Added 1 min ago
Project Manager
Xodus Travel Services Inc.
Windsor, ON · ON
$70,000 to $95,000 CAD / year
Full-time
The Project Manager is responsible for orchestrating the successful delivery of projects by effectively managing resources, timelines, and stakeholder expectations. This role requires the…
Added 1 min ago
Sr. Environmental Manager
Det'on Cho Corp
NT
Full-time
Reporting to the Managing Director, the Senior Environmental Manager, Det’on Cho Environmental, supports the leadership and delivery of the company’s environmental services and operations.…
Added 16 mins ago
Finance Manager
1-800-GOT-JUNK?
Vancouver, BC
Full-time
We are looking for a hands-on Finance Manager to build and manage the finance function for a small but growing business.
Added 16 mins ago
Manager Employee & Union Relations
Atira Women's Resource Society
Vancouver, BC
Full-time
Reporting to Executive Director of People & Culture or their designate, The Manager, Employee and Union Relations leads the labour relations, employee relations and leave & accommodation…
Added 30 mins ago
Category Manager
Food Basics
Toronto, ON · Etobicoke, ON
Full-time
The Category Manager is responsible for managing the assigned category of products including profitability, sales, advertising, category planning, vendor negotiations, SKU selection, and…
Added 30 mins ago
Senior Underwriter (Real Estate)
Laurentian Bank
Toronto, ON
Full-time
The Senior Underwriter will assist the Senior Manager in the risk management of the financing portfolio. Within the Commercial Banking Group, the candidate will be required to assimilate…
Added 30 mins ago
Product Manager, Business Transformation
FirstService Residential Canada
Mississauga, ON
Full-time
As a Product Manager, you will be responsible for the strategy, development, and success of our product(s). You will work closely with cross-functional teams including resident care,…
Added 30 mins ago
Product Manager, Business Transformation
FirstService Residential Canada
Toronto, ON
Full-time
As a Product Manager, you will be responsible for the strategy, development, and success of our product(s). You will work closely with cross-functional teams including resident care,…
Added 30 mins ago
Advocacy Officer
Government of Manitoba
Winnipeg, MB
Full-time
Reporting to the Program Manager, Advocacy Services, or designate, the incumbent acts as an Advocacy Officer in providing advocacy services to, or on behalf of children youth, and young…
Added 30 mins ago
Inventory Coordinator
Crown Technical Systems
ON · Ontario, Canada
Full-time
Report to the Warehouse Manager, Inventory Coordinator, is responsible for monitoring inventory levels and managing the movement of materials within our facility.
Added 30 mins ago
Lead Repair Engineer/Specialist - Saskatoon, SK
Vecima Networks Inc.
Saskatoon, SK
Full-time
Collaborate with Engineering teams to investigate field returns, manufacturing defects, and product performance issues.
Added 30 mins ago
Senior Analyst, Events Operations
Walmart Canada
Mississauga, ON
Full-time
…Canada events and business initiatives. Reporting to the Sr. Manager, Event Operations, this role provides operational, financial, sourcing and project support across the event lifecycle,…
Added 30 mins ago
Surgical Sales Specialist - Southwestern Ontario (18 Month FTC)
Hologic, Inc.
Toronto, ON
Full-time
…the assigned territory in collaboration with your Territory Manager. Your goal will be to exceed sales targets, foster long-term relationships with clients, educate Healthcare professionals…
Added 30 mins ago
Guest Services Representative
Town of Peace River
Peace River, AB
Full-time
Set Up and Take Down: Set up and Take Down of equipment in the field house.
Added 30 mins ago
Area Sales Executive
Ferrero
Field, BC
Full-time
…Functions. In this role you will be directly reporting to the Field Sales…
Added 46 mins ago
(CAN) Manager, Facility Services
Walmart Canada
Winnipeg, MB
Full-time
Directs regional field operations by developing goals and direction approving activities controlling maintenance costs tracking facility scheduled preventive maintenance service completion…
Added 46 mins ago
Senior Manager Benefits & Wellness
IG Wealth Management
MB · Manitoba, Canada
Full-time
…wellness programs for IGM’s employees, retirees, and the IG field network. You will join a collaborative team focused on providing a consistent, high-quality employee experience while…
Added 46 mins ago
Senior Manager Benefits & Wellness
IG Wealth Management
ON · Ontario, Canada
Full-time
…wellness programs for IGM’s employees, retirees, and the IG field network. You will join a collaborative team focused on providing a consistent, high-quality employee experience while…
Added 46 mins ago
Absence, Time Tracking & Payroll Lead, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
Full-time
Reporting to the Manager, Business Function Products, the Functional Lead is responsible for providing leadership within their assigned functional area for implementation of the new BC…
Added 46 mins ago
Reman Operation Support
Epiroc
Sudbury, ON · Lively, ON
Full-time
To provide operation support to the Reman Shop Manager and Workshop Operations Manager. This position undertakes data analysis, documentation management, project research, reporting and…
Added 46 mins ago
Project Coordinator
ProFound Talent Inc.
AB · Edmonton, AB
Full-time
Support the property management side of the business as needed, assisting with coordination between tenants, field operations, and the Property Manager.
Added 1 hour ago
Supply Chain and Planning Manager
Schneider Electric
AB · Edmonton, AB
$114,750 to $162,000 CAD / year
Full-time
Join us as our Supply Chain & Planning Manager and help ensure the right materials are available at the right time to support our customers and operations.

HDR

Customer Relations & Comment Management Program Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Mar 28, 2027
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story:' https://www.hdrinc.com/our-story'

Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

At HDR, our employee‑ownership model shapes everything we do, including how we support and care for our people. Our diverse service lines, including Water, Architecture, Building Engineering Services, Field Services, Power, Waste, Industrial, and Transportation reflect our commitment to shaping resilient, sustainable, and forward‑thinking communities around the world. Across these disciplines, our teams design and deliver solutions that safeguard public health, enhance quality of life, power innovation, and drive responsible growth. Whether advancing clean water, creating healing and learning environments, engineering next‑generation facilities, or building the infrastructure that moves people and energy, our work is rooted in technical excellence and a shared sense of purpose. Our employee‑owners collaborate across specialties, combining creativity, precision, and deep expertise to solve the most complex challenges facing our clients and communities.
Customer Relations & Comment Management Program Manager Job Description:
HDR is seeking a Customer Relations & Comment Management Program Manager to establish and manage a public comment response and tracking program that supports infrastructure projects across North America. This individual will design, implement, and manage a scalable customer experience program that provides timely, accurate, and defensible responses to public inquiries, comments, and concerns received during project planning, permitting, construction, and operations.
The successful candidate will bring expertise in customer experience, contact center operations, stakeholder response management, or constituent services and will apply those skills to support transportation, energy, water, environmental, and community infrastructure projects. They will develop response protocols, governance frameworks, quality assurance programs, CRM workflows, reporting systems, and staffing models while working directly with a network of project coordinators and subject matter experts.
This role will partner closely with HDR’s Strategic Communications professionals, project managers, technical experts, and clients for consistent, transparent, and risk-aware public engagement across a diverse portfolio of projects.
Key Responsibilities

- Build and lead HDR's Public Comment Response Program.
- Develop standard operating procedures (e.g. sensitive issues, media inquiries, and regulatory comment periods), response protocols, and quality assurance processes.
- Create governance structures supporting consistent responses across projects and geographies.
- Build a scalable program capable of supporting multiple concurrent infrastructure projects.
- Train communications specialists to use and assist in maintaining CRM databases.
- Develop onboarding, training, and quality control programs.
- Foster a culture focused on customer service excellence and continuous improvement.
- Other duties as assigned.

Comment Management Operations
- Design workflows for managing inquiries and comments received through websites, contact forms, email, surveys, interactive maps, public meetings, open houses, and regulatory comment periods.
- Develop escalation pathways for sensitive, technical, legal, political, or high-profile issues.
- Create response templates, knowledge libraries, and decision trees.
- Monitor response quality, accuracy, consistency, and timeliness.

Technology & Systems
- Evaluate, administer, and optimize CRM and comment management platforms.
- Improve existing Zoho-based processes and recommend alternative technologies where appropriate.
- Develop dashboards and reporting tools that provide project teams and clients with actionable insights.
- Evaluate opportunities to use AI and automation while maintaining quality and accountability.

Strategic Communications Support
- Partner with project managers and communications teams to support project engagement goals.
- Advise project teams on stakeholder concerns, emerging issues, and response strategies.
- Participate in proposal development and client presentations.

Preferred Qualifications

- 10 years of experience in leading customer service operations, customer experience management, contact center leadership, constituent services, stakeholder response programs, or a related field.
- Experience building operational programs from concept to implementation.
- Demonstrated success managing teams and service delivery performance.
- Experience implementing CRM systems, workflow automation, or customer service technologies.
- Experience with Zoho CRM.
- Strong understanding of quality assurance, escalation management, and process improvement.
- Experience supporting highly visible, regulated, or politically sensitive initiatives preferred.
- Knowledge management skills to build response libraries, approved language banks, FAQ repositories, AI-assisted drafting tools, etc.

Apply About employer

More about this job

Responsibilities

Establish and lead a scalable public comment response program, including response protocols, governance, quality assurance, staffing, training, and workflows for inquiries across infrastructure projects. Optimize CRM and comment management systems, develop reporting and knowledge resources, and advise project teams on stakeholder concerns and response strategies.

Requirements

The role seeks at least 10 years of experience in customer service operations, customer experience, contact center leadership, constituent services, stakeholder response programs, or a related field. Candidates should have experience building operational programs, managing teams and service performance, implementing CRM or workflow technologies, and applying quality assurance and escalation processes; Zoho CRM and work on sensitive or regulated initiatives are preferred.

Skills

Customer Service Operations
Contact Center Leadership
Public Comment Management
Program Development
CRM Administration
Zoho CRM
Workflow Automation
Quality Assurance
Escalation Management
Knowledge Management
Process Improvement
Strategic Communications
Reporting and Dashboard Development
Team Training

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Contact Center Operations
Constituent Services
Infrastructure Projects
Standard Operating Procedures
Response Protocols
Governance Frameworks
Quality Assurance
Escalation Management
CRM
Zoho CRM
Workflow Automation
Comment Management Platforms
Dashboards
Reporting Systems
Knowledge Libraries
Response Templates
Decision Trees
AI-Assisted Drafting
Customer Service
Strategic Communications
Public Engagement
Regulatory Comment Periods
Process Improvement
Training Programs
Transportation
Energy
Water Infrastructure

Report this job