Jobs in Canada

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Added 24 mins ago
Bilingual Project Manager (ENG/FR)
BGIS
Montreal, QC
Full-time
The Project Manager plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements.
Added 25 mins ago
Customer Project Manager
Roche
Laval, QC · ON · Canada DIA Field - Central
Full-time
As a Customer Project Manager in our Diagnostics Division, you will join a culture built on precision, partnership, and a shared commitment to excellence. Based in the Greater Toronto Area,…
Added 25 mins ago
Senior Manager, Corporate Card Vendor Programs
RBC
Toronto, ON
Full-time
Own and optimize RBC's corporate card program portfolio globally, spanning Purchasing Cards, Ghost Cards, and corporate credit programs. Partner with leading card vendors and ensure…
Added 25 mins ago
Senior Manager, Employee Expenses Category
RBC
Toronto, ON
Full-time
Demonstrated project and change management expertise delivering strategic initiatives in large, complex organizations
Added 25 mins ago
Senior Manager, Financial Reporting & Insights
BDO
Winnipeg, MB
Full-time
Take ownership of a portfolio of client relationships, serving as a key advisor and proactively managing client needs, expectations, deadlines, and opportunities.
Added 37 mins ago
General License Condominium Manager
RLB LLP
Guelph, ON
$60,000 to $70,000 CAD / year
Full-time
As a General License Condominium Manager, you will oversee the day-to-day management of a portfolio of condominium properties while working closely with Boards of Directors to support…
Added 53 mins ago
Regional Operations Manager - HVAC
BGIS
Montreal, QC
Full-time
The Regional Operations Manager – HVAC is responsible for the effective leadership, technical oversight, and operational performance of a skilled trades team with a strong concentration in…
Added 53 mins ago
Bilingual Client Relationship Manager II (ENG/FR)
BGIS
Montreal, QC
Full-time
4 year Interior Design, Architecture or Project Management Degree or equivalent diploma with minimum 7-10 years of experience in a corporate environment with significant design, project…
Added 53 mins ago
Facility Manager III
BGIS
Calgary, AB
Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 1 hour ago
Senior Project Manager (Tech/IoT)
Blackstone Energy
Toronto, Ontario
Full-time
The Senior Project Manager is responsible for leading and executing complex IoT projects across the Ontario region within Blackstone Energy Services’ portfolio. This role involves managing…
Added 1 hour ago
Design Manager
Jacobs
Ottawa, ON
$115,000 to $150,000 USD / year
Full-time
You’ll develop technical execution plans for projects, including scope, schedule, quality, health and safety, risk management, and change management plans; you’ll negotiate and manage…
Added 1 hour ago
Site Superintendent - Commercial Interiors
TalentSphere Staffing Solutions
Toronto, ON
Full-time
Identify and resolve site issues in coordination with the Project Manager, consultants and trades
Added 1 hour ago
Senior Project Manager
TalentSphere Staffing Solutions
Cambridge, ON
Full-time
Our client, an established Ontario construction firm, is seeking an experienced Senior Project Manager to join their growing team following the award of several new projects.
Added 1 hour ago
Manager, Performance and Attribution Solutions
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
Interested in joining one of Canada’s top performing asset managers? We are looking for an experienced Manager for an existing vacancy on our Performance Attribution Solutions (PAS) team,…
Added 1 hour ago
Manager, Performance and Attribution Solutions
Connor, Clark & Lunn Financial Group Ltd.
Vancouver, BC
Interested in joining one of Canada’s top performing asset managers? We are looking for an experienced Manager for an existing vacancy on our Performance Attribution Solutions (PAS) team,…
Added 2 hours ago
Enrolment Services Advisor
University of British Columbia
Vancouver, BC · UBCV | Brock Hall (BRCK)
$7,158.42 to $10,292.25 CAD / month
Full-time
The ESA uses in-depth knowledge and understanding of all areas of the registrarial profession to design, deliver, and evaluate enrolment services in order to support the success, personal…
Added 2 hours ago
Enrolment Services Advisor
University of British Columbia
Vancouver, BC · UBCV | Brock Hall (BRCK)
$7,158.42 to $10,292.25 CAD / month
Full-time
The ESA uses in-depth knowledge and understanding of all areas of the registrarial profession to design, deliver, and evaluate enrolment services in order to support the success, personal…
Added 2 hours ago
Manager, Business Mgmt
TD
Toronto, ON
Full-time
Lead and manage a medium to large business management team or a diverse function in an area of moderate risk, complexity or scope usually involving short to medium term planning, ensuring…
Added 2 hours ago
Facility Manager III
BGIS
Calgary, AB
Full-time
The Facility Manager III ensures that client facilities are operated and maintained cost-effectively, safely, efficiently as per the operating parameters of the Statement of Work and…
Added 2 hours ago
Global Investment Operations - Middle Office Senior Analyst
WTW
Toronto, ON
$70,000 to $80,000 CAD / year
Full-time
WTW assists clients in the management of their investment programs by offering full-service investment outsourcing (Delegated Investment Services) in addition to traditional investment…
Added 2 hours ago
Gestionnaire principal de projet bilingue (Nucléaire) /Senior Project Manager (Nuclear)
Calian in Space & Technology
Trois-Rivières, QC
Full-time
At Calian, we help organizations overcome obstacles, manage risks, and drive progress. Since 1982, we’ve grown from a small consulting firm into a trusted global company across defence,…
Added 2 hours ago
Senior Manager, Employee Expenses Category
Royal Bank of Canada
Toronto, ON
Full-time
Demonstrated project and change management expertise delivering strategic initiatives in large, complex organizations
Added 2 hours ago
Senior Project Manager
BGIS
Toronto, ON
Full-time
The Senior Project Manager plans and oversees the end-to-end delivery of assigned projects and ensures delivery within scope, budget and requirements. At this level, projects are typically…
Added 3 hours ago
Change Manager / Gestionnaire du changement
Maples Group
Montreal, QC
Full-time
As a key member of the Programme Management Office, the Change Manager is involved with the execution of global initiatives to drive operational efficiencies, enable business growth,…
Added 3 hours ago
Education Consultant (Education Officer 3)
The Government of Nova Scotia
Halifax, NS
Reporting to the Manager, Program Standards, the Education Consultant provides leadership and direction for the development, implementation and continuous improvement of a portfolio of…

HDR

Customer Relations & Comment Management Program Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Mar 28, 2027
Posting language: English
Posted: Sep 29, 2026

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Original job description

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story:' https://www.hdrinc.com/our-story'

Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

At HDR, our employee‑ownership model shapes everything we do, including how we support and care for our people. Our diverse service lines, including Water, Architecture, Building Engineering Services, Field Services, Power, Waste, Industrial, and Transportation reflect our commitment to shaping resilient, sustainable, and forward‑thinking communities around the world. Across these disciplines, our teams design and deliver solutions that safeguard public health, enhance quality of life, power innovation, and drive responsible growth. Whether advancing clean water, creating healing and learning environments, engineering next‑generation facilities, or building the infrastructure that moves people and energy, our work is rooted in technical excellence and a shared sense of purpose. Our employee‑owners collaborate across specialties, combining creativity, precision, and deep expertise to solve the most complex challenges facing our clients and communities.
Customer Relations & Comment Management Program Manager Job Description:
HDR is seeking a Customer Relations & Comment Management Program Manager to establish and manage a public comment response and tracking program that supports infrastructure projects across North America. This individual will design, implement, and manage a scalable customer experience program that provides timely, accurate, and defensible responses to public inquiries, comments, and concerns received during project planning, permitting, construction, and operations.
The successful candidate will bring expertise in customer experience, contact center operations, stakeholder response management, or constituent services and will apply those skills to support transportation, energy, water, environmental, and community infrastructure projects. They will develop response protocols, governance frameworks, quality assurance programs, CRM workflows, reporting systems, and staffing models while working directly with a network of project coordinators and subject matter experts.
This role will partner closely with HDR’s Strategic Communications professionals, project managers, technical experts, and clients for consistent, transparent, and risk-aware public engagement across a diverse portfolio of projects.
Key Responsibilities

- Build and lead HDR's Public Comment Response Program.
- Develop standard operating procedures (e.g. sensitive issues, media inquiries, and regulatory comment periods), response protocols, and quality assurance processes.
- Create governance structures supporting consistent responses across projects and geographies.
- Build a scalable program capable of supporting multiple concurrent infrastructure projects.
- Train communications specialists to use and assist in maintaining CRM databases.
- Develop onboarding, training, and quality control programs.
- Foster a culture focused on customer service excellence and continuous improvement.
- Other duties as assigned.

Comment Management Operations
- Design workflows for managing inquiries and comments received through websites, contact forms, email, surveys, interactive maps, public meetings, open houses, and regulatory comment periods.
- Develop escalation pathways for sensitive, technical, legal, political, or high-profile issues.
- Create response templates, knowledge libraries, and decision trees.
- Monitor response quality, accuracy, consistency, and timeliness.

Technology & Systems
- Evaluate, administer, and optimize CRM and comment management platforms.
- Improve existing Zoho-based processes and recommend alternative technologies where appropriate.
- Develop dashboards and reporting tools that provide project teams and clients with actionable insights.
- Evaluate opportunities to use AI and automation while maintaining quality and accountability.

Strategic Communications Support
- Partner with project managers and communications teams to support project engagement goals.
- Advise project teams on stakeholder concerns, emerging issues, and response strategies.
- Participate in proposal development and client presentations.

Preferred Qualifications

- 10 years of experience in leading customer service operations, customer experience management, contact center leadership, constituent services, stakeholder response programs, or a related field.
- Experience building operational programs from concept to implementation.
- Demonstrated success managing teams and service delivery performance.
- Experience implementing CRM systems, workflow automation, or customer service technologies.
- Experience with Zoho CRM.
- Strong understanding of quality assurance, escalation management, and process improvement.
- Experience supporting highly visible, regulated, or politically sensitive initiatives preferred.
- Knowledge management skills to build response libraries, approved language banks, FAQ repositories, AI-assisted drafting tools, etc.

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More about this job

Responsibilities

Establish and lead a scalable public comment response program, including response protocols, governance, quality assurance, staffing, training, and workflows for inquiries across infrastructure projects. Optimize CRM and comment management systems, develop reporting and knowledge resources, and advise project teams on stakeholder concerns and response strategies.

Requirements

The role seeks at least 10 years of experience in customer service operations, customer experience, contact center leadership, constituent services, stakeholder response programs, or a related field. Candidates should have experience building operational programs, managing teams and service performance, implementing CRM or workflow technologies, and applying quality assurance and escalation processes; Zoho CRM and work on sensitive or regulated initiatives are preferred.

Skills

Customer Service Operations
Contact Center Leadership
Public Comment Management
Program Development
CRM Administration
Zoho CRM
Workflow Automation
Quality Assurance
Escalation Management
Knowledge Management
Process Improvement
Strategic Communications
Reporting and Dashboard Development
Team Training

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Contact Center Operations
Constituent Services
Infrastructure Projects
Standard Operating Procedures
Response Protocols
Governance Frameworks
Quality Assurance
Escalation Management
CRM
Zoho CRM
Workflow Automation
Comment Management Platforms
Dashboards
Reporting Systems
Knowledge Libraries
Response Templates
Decision Trees
AI-Assisted Drafting
Customer Service
Strategic Communications
Public Engagement
Regulatory Comment Periods
Process Improvement
Training Programs
Transportation
Energy
Water Infrastructure

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