Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 15 mins ago
Relationship Manager In Training - Regional Markets (Grande Prairie)
ATB
Grande Prairie, AB
Full-time
…modeling ATB's commitment to community impact by supporting initiatives vital to the success of Albertans and local…
Added 15 mins ago
Relationship Manager, Regional Markets - Grande Prairie
ATB
Grande Prairie, AB
Full-time
Reporting to the Director, the Relationship Manager (RM) works with a team of ATB Business associates and partners and is responsible for increasing and retaining business based on annual…
Added 29 mins ago
Manager, Varsity Operations
The University of British Columbia
Vancouver, BC
$8,087.08 to $12,117.08 CAD / month
Full-time
The Manager, Varsity Operations manages the end-to-end operational execution of the Game Operations program and is also responsible for the strategic management and advancement of the unit.…
Added 29 mins ago
Senior Project Management Analyst, National Office - Audit (Toronto)
Deloitte
Toronto, ON
Full-time
Providing support for strategic analyses through data consolidation and analysis to develop data-driven recommendations.
Added 29 mins ago
IMA Project Manager
Rose International
Mississauga, ON
Full-time
Experience with FRTB and/or other material front office driven regulatory initiatives
Added 29 mins ago
Senior Manager, Global Corporate Development
The Global Institute for Health and Human Rights
Langley (District), BC · Langley, BC
Full-time
Support other adjacent areas, such as strategic partnerships and new business initiatives
Added 29 mins ago
Manager, Capital Planning
Alimentation Couche-Tard
Laval, QC
Internship
The Manager provides portfolio insights, investment analysis, and clear recommendations to support senior leadership and the Investment Board. Working across functions such as Technology,…
Added 44 mins ago
Account Manager - Globalia Sales
SmartBug Media
Saint-Lambert, QC
Full-time
We are looking for an Account Manager who will act as a strategic partner to clients and a true internal orchestrator. If you enjoy building long-term relationships, solving complex…
Added 44 mins ago
Enrolment Services Advisor
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
The ESA plays a leadership role in the design, delivery, and evaluation of ES student service programs and makes strategic recommendations on the establishment of service standards. The ESA…
Added 44 mins ago
Enrolment Services Advisor
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
The ESA plays a leadership role in the design, delivery, and evaluation of ES student service programs and makes strategic recommendations on the establishment of service standards. The ESA…
Added 44 mins ago
Business Development Manager (BDM)
Jobgether
Canada
Full-time
As a Business Development Manager, you will lead regional sales efforts and drive revenue growth through strategic business development and distributor partnerships.
Added 44 mins ago
Social Media & Student Engagement Coordinator
Dexterra Group
Victoria, BC
Part-time
This role goes beyond content creation, you’ll play a key part in driving engagement, increasing revenue through strategic marketing campaigns, and managing our e-commerce platform. You’ll…
Added 44 mins ago
AMLATF Investigator
Coast Capital
Surrey, BC
Full-time
As directed, assist the Senior Manager, Financial Intelligence Unit in accomplishing department goals through projects, initiatives and compliance program development.
Added 44 mins ago
Salesforce Business Analyst II
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
Strategic direction is provided by the Sr. Manager of the UBC IT - Academic Systems.
Added 44 mins ago
Growth Intelligence Analyst – Simplii Financial
Simplii Financial
Toronto, ON
Full-time
…customer data and business goals, evaluate the financial impact of initiatives, and translate what you learn into recommendations that shape product, marketing, and lifecycle strategies.…
Added 45 mins ago
Reservations Manager (Maternity Coverage)
AccorHotel
Banff, AB
Contract
Reporting to the Director of Rooms, the Reservations Manager provides strategic and operational leadership for the Reservations department, balancing guest experience, commercial…
Added 45 mins ago
Restaurant Manager - In Room Dining
AccorHotel
Banff, AB
Full-time
As the In-Room Dining Manager, you will lead one of the most personalized luxury dining experiences within Fairmont Banff Springs, ensuring every guest interaction reflects the exceptional…
Added 45 mins ago
Manager, Internal Audit, Regulatory Compliance and Risk Management (Bilingual FR/EN)
Pwc Canada
Montreal, QC
Full-time
As a Manager, Internal Audit, Regulatory Compliance and Risk Management, you will be part of a team of professionals who can anticipate and solve problems. You will help us find realistic…
Added 59 mins ago
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
Implement and support strategic planning, departmental development projects, and operational initiatives.
Added 59 mins ago
Affordable Housing Program Manager
Vancity
Vancouver, BC
Full-time
As an Affordable Housing Program Manager, you will work closely with senior leadership to advance Vancity’s Affordable Housing Strategy by creating pathways for more members and communities…
Added 59 mins ago
Manager of Economic Immigration Ideas Lab (EIIL), NLWIC
College of the North Atlantic
St. John's, NL
Full-time
Experience leading strategic initiatives and/or projects.
Added 59 mins ago
Project Manager
Mackenzie Health
Richmond Hill, ON
$49.43 to $63.28 CAD / hour
Full-time
The Project Manager, Digital Health will be responsible for strategic system implementation/integration initiatives. Overseeing all components of the project life cycle, inclusive of…
Added 59 mins ago
Senior Project Manager
Insight Global
Toronto, ON
$55 to $67 CAD / hour
Contract
Insight Global is seeking a hands-on Senior Project Manager to lead the successful delivery of enterprise application, software, database, and infrastructure projects for one of our large…
Added 1 hour ago
Field and Event Manager
Tigera
Vancouver, BC
…for VM workloads in Kubernetes, Lynx, and emerging AI-focused…
Added 1 hour ago
Culinary Operations Coordinator - Full Time Professional
Mohawk Students' Association
ON · Hamilton, Ontario
Full-time
Support departmental strategic planning to help ensure MSA achieves its overall strategic outcomes.

HDR

Customer Relations & Comment Management Program Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Mar 28, 2027
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story:' https://www.hdrinc.com/our-story'

Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

At HDR, our employee‑ownership model shapes everything we do, including how we support and care for our people. Our diverse service lines, including Water, Architecture, Building Engineering Services, Field Services, Power, Waste, Industrial, and Transportation reflect our commitment to shaping resilient, sustainable, and forward‑thinking communities around the world. Across these disciplines, our teams design and deliver solutions that safeguard public health, enhance quality of life, power innovation, and drive responsible growth. Whether advancing clean water, creating healing and learning environments, engineering next‑generation facilities, or building the infrastructure that moves people and energy, our work is rooted in technical excellence and a shared sense of purpose. Our employee‑owners collaborate across specialties, combining creativity, precision, and deep expertise to solve the most complex challenges facing our clients and communities.
Customer Relations & Comment Management Program Manager Job Description:
HDR is seeking a Customer Relations & Comment Management Program Manager to establish and manage a public comment response and tracking program that supports infrastructure projects across North America. This individual will design, implement, and manage a scalable customer experience program that provides timely, accurate, and defensible responses to public inquiries, comments, and concerns received during project planning, permitting, construction, and operations.
The successful candidate will bring expertise in customer experience, contact center operations, stakeholder response management, or constituent services and will apply those skills to support transportation, energy, water, environmental, and community infrastructure projects. They will develop response protocols, governance frameworks, quality assurance programs, CRM workflows, reporting systems, and staffing models while working directly with a network of project coordinators and subject matter experts.
This role will partner closely with HDR’s Strategic Communications professionals, project managers, technical experts, and clients for consistent, transparent, and risk-aware public engagement across a diverse portfolio of projects.
Key Responsibilities

- Build and lead HDR's Public Comment Response Program.
- Develop standard operating procedures (e.g. sensitive issues, media inquiries, and regulatory comment periods), response protocols, and quality assurance processes.
- Create governance structures supporting consistent responses across projects and geographies.
- Build a scalable program capable of supporting multiple concurrent infrastructure projects.
- Train communications specialists to use and assist in maintaining CRM databases.
- Develop onboarding, training, and quality control programs.
- Foster a culture focused on customer service excellence and continuous improvement.
- Other duties as assigned.

Comment Management Operations
- Design workflows for managing inquiries and comments received through websites, contact forms, email, surveys, interactive maps, public meetings, open houses, and regulatory comment periods.
- Develop escalation pathways for sensitive, technical, legal, political, or high-profile issues.
- Create response templates, knowledge libraries, and decision trees.
- Monitor response quality, accuracy, consistency, and timeliness.

Technology & Systems
- Evaluate, administer, and optimize CRM and comment management platforms.
- Improve existing Zoho-based processes and recommend alternative technologies where appropriate.
- Develop dashboards and reporting tools that provide project teams and clients with actionable insights.
- Evaluate opportunities to use AI and automation while maintaining quality and accountability.

Strategic Communications Support
- Partner with project managers and communications teams to support project engagement goals.
- Advise project teams on stakeholder concerns, emerging issues, and response strategies.
- Participate in proposal development and client presentations.

Preferred Qualifications

- 10 years of experience in leading customer service operations, customer experience management, contact center leadership, constituent services, stakeholder response programs, or a related field.
- Experience building operational programs from concept to implementation.
- Demonstrated success managing teams and service delivery performance.
- Experience implementing CRM systems, workflow automation, or customer service technologies.
- Experience with Zoho CRM.
- Strong understanding of quality assurance, escalation management, and process improvement.
- Experience supporting highly visible, regulated, or politically sensitive initiatives preferred.
- Knowledge management skills to build response libraries, approved language banks, FAQ repositories, AI-assisted drafting tools, etc.

Apply About employer

More about this job

Responsibilities

Establish and lead a scalable public comment response program, including response protocols, governance, quality assurance, staffing, training, and workflows for inquiries across infrastructure projects. Optimize CRM and comment management systems, develop reporting and knowledge resources, and advise project teams on stakeholder concerns and response strategies.

Requirements

The role seeks at least 10 years of experience in customer service operations, customer experience, contact center leadership, constituent services, stakeholder response programs, or a related field. Candidates should have experience building operational programs, managing teams and service performance, implementing CRM or workflow technologies, and applying quality assurance and escalation processes; Zoho CRM and work on sensitive or regulated initiatives are preferred.

Skills

Customer Service Operations
Contact Center Leadership
Public Comment Management
Program Development
CRM Administration
Zoho CRM
Workflow Automation
Quality Assurance
Escalation Management
Knowledge Management
Process Improvement
Strategic Communications
Reporting and Dashboard Development
Team Training

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Contact Center Operations
Constituent Services
Infrastructure Projects
Standard Operating Procedures
Response Protocols
Governance Frameworks
Quality Assurance
Escalation Management
CRM
Zoho CRM
Workflow Automation
Comment Management Platforms
Dashboards
Reporting Systems
Knowledge Libraries
Response Templates
Decision Trees
AI-Assisted Drafting
Customer Service
Strategic Communications
Public Engagement
Regulatory Comment Periods
Process Improvement
Training Programs
Transportation
Energy
Water Infrastructure

Report this job