Find work in Canada.

325,757 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 26 mins ago
Gestionnaire principale(e), Contrôle financier / Senior Manager, Controllership
Rio Tinto
Montreal, QC
Full-time
Added 27 mins ago
Director, Global Real Estate Operations
Recrute Action
Toronto, ON
Contract
…and contribute to the continuous improvement of processes, governance, and business…
Added 41 mins ago
DevOps Engineer
Ardent SoftSol Inc.
Brampton, ON
Contract
…required from infrastructure| security| application| platform| data| and other partner teams. They will bring strong project-management discipline| technical fluency to operate in a DevOps…
Added 55 mins ago
Manager – Banking Cloud & Platform Engineering (35857)
Myticas Consulting
Toronto, ON
Full-time
Strong understanding of banking technology governance, risk, compliance, security, and enterprise decision-making.
Added 55 mins ago
Manager, Fulfillment (TBS)
The Beer Store
Bolton, ON
Full-time
We are currently searching for a Manager, Fulfillment (TBS), reporting to the Senior Manager, Supply Chain Planning. This vacancy is a full-time, permanent opportunity. The Manager,…
Added 1 hour ago
Project Manager - Data Solutions
Procom
Toronto, ON
$75 to $100 CAD / hour
Contract
The Project Manager will lead the assessment and onboarding of multiple small to mid-size data solutions into a newly created Snowflake/Azure environment. This role involves overseeing…
Added 1 hour ago
Delivery Manager
Cognizant
Toronto, ON
$71,100 to $112,000 CAD / year
Full-time
We are seeking an experienced Delivery Manager to lead and facilitate Agile delivery for complex technology initiatives. The successful candidate will be responsible for driving project…
Added 1 hour ago
Gestionnaire, Planification et performance TI - IT Planning & Performance Manager
Groupe Touchette
QC · Ville Saint-Laurent, QC
Full-time
Added 1 hour ago
Supervisor, MDRD
Humber River Health
Toronto, ON · Greater Toronto, ON
Other
Reporting Relationship: Manager, MDRD & Utility Aides
Added 1 hour ago
Manager, Social Media
Toronto Metropolitan University
Toronto, ON
Temporary
The Manager, Social Media develops and executes an integrated social media strategy that supports Toronto Metropolitan University's (TMU) brand, marketing, and communications objectives…
Added 1 hour ago
Compliance Manager
Lankin Investments
Vaughan, ON
Full-time
Understanding of information governance, data protection, records management, and third-party risk management practices.
Added 1 hour ago
ERP Program Coordinator (Contract)
Greenfield Global Inc.
Mississauga, ON
Highlight risks or conflicts that may impact testing, training, data migration, cutover, readiness, or go-live activities.
Added 2 hours ago
Project Manager
CANARIE
Ottawa, ON
Contract
Education Network (NREN). This ultra-high-speed network connects Canada’s researchers, educators, and innovators to each other and to global data, technology, and colleagues.
Added 2 hours ago
Product Owner - Identity Governance Administration Platform
Intact FC
Toronto, ON · Ottawa, ON · Montreal, QC
Full-time
You will work closely with development, Security, IT, Compliance, Risk, and business teams to improve how identities and access are managed across the organization. This role also focuses…
Added 3 hours ago
Global Project Manager - HerdStrong 360
Semex
Guelph, ON
Full-time
We are currently looking for an IT Project Manager to join our Information Technology team. Reporting to the Vice President, Information Technology, this role will be responsible for…
Added 3 hours ago
Manager, Collections and Recoveries
Candido Consulting Group Inc
Toronto, ON
Full-time
The Manager, Collections & Recoveries will lead the development, implementation and ongoing management of the collections and recovery operations.
Added 3 hours ago
Geotechnical Project Manager
AtkinsRéalis
Ottawa, ON
Full-time
We are currently seeking a dynamic, growth-focused Geotechnical Project Manager (P.Eng.) to join our Geotechnical Practice in Ontario. This role is based out of Ottawa, ON or Vaughan, ON,…
Added 3 hours ago
Geotechnical Project Manager
AtkinsRéalis
Ottawa, ON
Full-time
We are currently seeking a dynamic, growth-focused Geotechnical Project Manager (P.Eng.) to join our Geotechnical Practice in Ontario. This role is based out of Ottawa, ON or Vaughan, ON,…
Added 3 hours ago
Directeur principal, Développement des affaires, Croissance du réseau et partenariats stratégiques / Senior Director, Business Development, Network Growth and Strategic Partnerships
McKesson
Montreal, QC
Full-time
Added 3 hours ago
Senior Manager Global Internal Audit and Internal Controls
Couche-Tard
Laval, QC
Internship
Coordinate annual ICOFR scoping, planning, and risk assessment activities, and support program governance.
Added 4 hours ago
Lead Security Analyst - Cloud Secuity
Open Text Corporation
Richmond Hill, ON
…staff interaction, and most importantly, protect our customers’ data. Companies are recognizing the need to digitize information and manage alternative work scenarios in today’s changing…
Added 4 hours ago
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 4 hours ago
Senior Manager, Investment Analysis
Clearlight Energy
Oakville, ON
Full-time
The Senior Manager, Investment Analysis leads Clearlight Energy’s investment analysis group, playing a key role in acquisition, development and investment decisions across the Company. The…
Added 5 hours ago
Senior Manager - ETAM - Technology Standards and Product Catalogue
TD
Toronto, ON
Full-time
Run the exception and risk acceptance process, with clear escalation to executive governance forums
Added 5 hours ago
Senior Manager, Enterprise Data Quality Management
TD
Toronto, ON
Full-time
The Senior Manager, Enterprise Data Quality Management owns and leads Data Content Manager as an enterprise capability across the ServiceNow modules that depend on trusted data. The role is…

HDR

Customer Relations & Comment Management Program Manager

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Experience: A minimum of 5 years related experience
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story:' https://www.hdrinc.com/our-story'

Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

At HDR, our employee‑ownership model shapes everything we do, including how we support and care for our people. Our diverse service lines, including Water, Architecture, Building Engineering Services, Field Services, Power, Waste, Industrial, and Transportation reflect our commitment to shaping resilient, sustainable, and forward‑thinking communities around the world. Across these disciplines, our teams design and deliver solutions that safeguard public health, enhance quality of life, power innovation, and drive responsible growth. Whether advancing clean water, creating healing and learning environments, engineering next‑generation facilities, or building the infrastructure that moves people and energy, our work is rooted in technical excellence and a shared sense of purpose. Our employee‑owners collaborate across specialties, combining creativity, precision, and deep expertise to solve the most complex challenges facing our clients and communities.

Customer Relations & Comment Management Program Manager Job Description:

HDR is seeking a Customer Relations & Comment Management Program Manager to establish and manage a public comment response and tracking program that supports infrastructure projects across North America. This individual will design, implement, and manage a scalable customer experience program that provides timely, accurate, and defensible responses to public inquiries, comments, and concerns received during project planning, permitting, construction, and operations.

The successful candidate will bring expertise in customer experience, contact center operations, stakeholder response management, or constituent services and will apply those skills to support transportation, energy, water, environmental, and community infrastructure projects. They will develop response protocols, governance frameworks, quality assurance programs, CRM workflows, reporting systems, and staffing models while working directly with a network of project coordinators and subject matter experts.

This role will partner closely with HDR’s Strategic Communications professionals, project managers, technical experts, and clients for consistent, transparent, and risk-aware public engagement across a diverse portfolio of projects.

Key Responsibilities

Build and lead HDR's Public Comment Response Program.
Develop standard operating procedures (e.g. sensitive issues, media inquiries, and regulatory comment periods), response protocols, and quality assurance processes.
Create governance structures supporting consistent responses across projects and geographies.
Build a scalable program capable of supporting multiple concurrent infrastructure projects.
Train communications specialists to use and assist in maintaining CRM databases.
Develop onboarding, training, and quality control programs.
Foster a culture focused on customer service excellence and continuous improvement.
Other duties as assigned.

Comment Management Operations

Design workflows for managing inquiries and comments received through websites, contact forms, email, surveys, interactive maps, public meetings, open houses, and regulatory comment periods.
Develop escalation pathways for sensitive, technical, legal, political, or high-profile issues.
Create response templates, knowledge libraries, and decision trees.
Monitor response quality, accuracy, consistency, and timeliness.

Technology & Systems

Evaluate, administer, and optimize CRM and comment management platforms.
Improve existing Zoho-based processes and recommend alternative technologies where appropriate.
Develop dashboards and reporting tools that provide project teams and clients with actionable insights.
Evaluate opportunities to use AI and automation while maintaining quality and accountability.

Strategic Communications Support

Partner with project managers and communications teams to support project engagement goals.
Advise project teams on stakeholder concerns, emerging issues, and response strategies.
Participate in proposal development and client presentations.

Preferred Qualifications

10 years of experience in leading customer service operations, customer experience management, contact center leadership, constituent services, stakeholder response programs, or a related field.
Experience building operational programs from concept to implementation.
Demonstrated success managing teams and service delivery performance.
Experience implementing CRM systems, workflow automation, or customer service technologies.
Experience with Zoho CRM.
Strong understanding of quality assurance, escalation management, and process improvement.
Experience supporting highly visible, regulated, or politically sensitive initiatives preferred.
Knowledge management skills to build response libraries, approved language banks, FAQ repositories, AI-assisted drafting tools, etc.

Required Qualifications

Bachelor's degree in related field
A minimum of 5 years related experience
Efficient use of the internet and other electronic and hard copy media for research
Strong Microsoft PowerPoint, Word, Project and Visio skills
Expert Microsoft Access and Excel skills
Strong analytical skills with the ability to compile and present summary level information
Ability to obtain, cleanse, merge and analyze data from multiple sources
Excellent interpersonal skills and strong relationship, organizational and follow-up skills
Self-starter with proven track record of accomplishments
An attitude and commitment to being an active participant of our employee-owned culture is a must

What We Believe

HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

Our Commitment

As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.

Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.) The pay range for Toronto, ON /Vancouver, BC $108,000 - $154,000 Primary Location:Canada-Ontario-Toronto Other Locations:Canada-Ontario-Richmond Hill, Canada-Alberta-Calgary, Canada-British Columbia-Vancouver Industry:Strategic Communications Schedule:Full-time Employee Status:Regular BusinessClass:Strategic Communications Job Posting:Sep 30, 2026
At HDR, we are committed to the principles of employment equity. We are an Affirmative Action and Equal Opportunity Employer (https://www.hdrinc.com/equal-employment-opportunity-employer). We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.

Apply About employer

More about this job

Responsibilities

Establish and lead a scalable public comment response program, including response protocols, governance, quality assurance, training, and workflows for inquiries across infrastructure projects. Optimize CRM and comment management systems, reporting, and automation while advising project teams on stakeholder concerns and response strategies.

Requirements

Requires a bachelor's degree in a related field and at least five years of related experience; the preferred profile includes 10 years leading customer service, contact center, customer experience, or stakeholder response operations. Candidates should have experience building programs, managing service delivery, implementing CRM or workflow technologies, analyzing data, and strong Microsoft Office skills, including expert-level Access and Excel.

Skills

Contact Center Operations
Public Comment Management
Program Development
CRM Administration
Zoho CRM
Workflow Automation
Quality Assurance
Escalation Management
Process Improvement
Data Analysis
Reporting and Dashboard Development
Knowledge Management
Strategic Communications
Microsoft Excel

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Employee Assistance Program
Paid Time Away
Parental Leave
Paid Holidays
Retirement Savings Plan With Employer Match
Employee Referral Bonus
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Contact Center Operations
Constituent Services
Infrastructure Projects
Standard Operating Procedures
Governance Frameworks
Quality Assurance
Escalation Management
CRM
Zoho CRM
Workflow Automation
Comment Management Platforms
Dashboards
Reporting Systems
Artificial Intelligence
Knowledge Management
Response Libraries
FAQ Repositories
Microsoft Access
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Microsoft Project
Microsoft Visio
Data Cleansing
Data Analysis
Strategic Communications
Regulatory Comment Periods

Report this job