Find work in Canada.

324,893 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 43 mins ago
Manager
Parq Casino
Vancouver, BC
$50,000 to $60,000 CAD / year
Full-time
The Restaurant Manager provides leadership for all Front of House operations, including à la carte dining, group sales, catering, and beverage programs. Working closely with the General…
Added 1 hour ago
Manager, Procurement Services (Permanent)
Toronto District School Board
Toronto, ON
$119,072 to $142,870 CAD / year
Full-time
Reporting to the Senior Manager, Procurement and Support Services, the Manager, Procurement Services will be responsible for leading procurement operations across the Operations and/or…
Added 2 hours ago
Senior Project Manager – Engineering
Brunel
Vancouver, BC
Contract
Brunel is seeking an experienced Senior Project Manager – Engineering to support the delivery of a major mining and metallurgical process facilities project. This is a contract role,…
Added 2 hours ago
Senior Engineering Project Manager
Brunel
Vancouver, BC
Contract
Brunel is currently looking for an Engineering – Senior Project Manager responsible for the day-to-day leadership, management, and direction of both the detailed engineering and the…
Added 3 hours ago
Resort Activities Coordinator
Fairmont Hotels & Resorts
Lake Louise, AB
Full-time
Reporting to the Resort Activities Manager, the Resort Activities Coordinator provides administrative, systems, revenue, and operational support for the Resort Activities department.
Added 3 hours ago
Restaurant General Manager - Lakeview Lounge (Contract)
Fairmont Hotels & Resorts
Lake Louise, AB
Full-time
Fairmont Chateau Lake Louise is seeking a dynamic Restaurant Manager. Reporting to the Assistant Director of Food & Beverage, this position will be responsible for the effective and…
Added 3 hours ago
Pastry - Sous Chef
Fairmont Hotels & Resorts
Lake Louise, AB
Full-time
Supervising the employees regarding preparation and presentation of finished products for the restaurant and banquet facilities
Added 3 hours ago
Registered Practical Nurse - Progressive and Geriatric Rehabilitation Unit
Bariza Health
Toronto, ON
Full-time
Added 3 hours ago
Clerk V
Covenant Health Canada
AB · Edmonton, AB
Full-time
Reporting to the Manager, Medical Affairs, the Physician Workforce Assistant is the primary liaison for medical staff privileging at Covenant Health. The PWA engages with medical leadership…
Added 3 hours ago
Banquet Manager
Fairmont Hotels & Resorts
Calgary, AB
Full-time
We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Banquet Manager. Reporting to the Director of Banquets, the Banquet Manager provides…
Added 4 hours ago
Privacy Analyst
Shared Health-Soins Communs
Winnipeg, MB
Full-time
The Provincial Lead, Legal Services provides legal advice to Shared Health, WRHA programs and facilities, while also serving in a provincial lead and coordinate capacity.
Added 6 hours ago
Procurement Specialist
Recycle Track Systems
Richmond, BC
Full-time
…track materials from their source to recycling and composting facilities. Our sustainability experts analyze the data generated by the platform to help our customers make tangible…
Added 8 hours ago
Registered Massage Therapist
Lifemark Health Group
Calgary, AB
Part-time
…Community & Sport Centre’s extensive fitness and rehabilitation facilities. Ample on-site parking is also available for both staff and patients, making the clinic convenient and…
Added 8 hours ago
Privacy Analyst
Winnipeg Regional Health Authority
Winnipeg, MB
The Provincial Lead, Legal Services provides legal advice to Shared Health, WRHA programs and facilities, while also serving in a provincial lead and coordinate capacity.
Added 8 hours ago
Project Manager (Industrial & Logistics)
Turner & Townsend
Toronto, ON
Full-time
You are a proactive and commercially minded Project Manager with 4 - 7 years of experience delivering industrial, logistics, manufacturing, warehousing, distribution center or…
Added 9 hours ago
operations manager - administrative services
Pro-X Event Inc.
Mississauga, ON
Full-time
Added 9 hours ago
POLICY DEVELOPMENT OFFICER P&R
City of Toronto
Toronto, ON
…well-maintained parks and trails, along with high-quality recreation facilities, programs and services that support diverse needs, active lifestyles and healthy…
Added 10 hours ago
Project Manager (Healthcare, Education and Municipal)
Turner & Townsend
Toronto, ON
Full-time
You are an experienced Project Manager with a minimum of 4 - 7 years post-graduate experience looking for the next step or are currently undertaking a similar role in a similar environment
Added 10 hours ago
Assistant Manager, Operations | Pacific Centre
lululemon
Vancouver, BC
Full-time
The Assistant Manager, Operations role is an essential part of the store leadership team and is responsible for making sure our retail business runs smoothly and successfully. Assistant…
Added 10 hours ago
Clinical Administrative Assistant, Administrative Services Department
University of Calgary
Calgary, AB
Full-time
Reporting to the Manager, Administrative Services Department, Cumming School of Medicine and working closely with other staff members in the Administrative Services Team, this position will…
Added 11 hours ago
Security & Life Safety Manager
CBRE
Toronto, ON
Full-time
The Security & Life Safety Manager is responsible for the strategic leadership, operational oversight, and continuous enhancement of all security, emergency preparedness, and life safety…
Added 11 hours ago
Sales Representative
IKO North America
ON · Home Office - Ontario
Full-time
…territory. The Sales Representative reports to the Regional Sales Manager and is responsible for sales and administration of their…
Added 12 hours ago
Design Studio Operations Lead (18-Month Contract)
Brookfield Residential
Toronto, ON
Full-time
…buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures - we are reimagining real estate…
Added 12 hours ago
Property Maintenance Manager
Kerry's Place Autism Services
Newmarket, ON
$71,214 to $89,037 CAD / year
Full-time
Reporting to the Director, Property Management & Development, the Property Maintenance Manager is responsible for leading maintenance operations for Kerry's Place Supported Living
Added 12 hours ago
Assistant Facility Manager
JLL
Toronto, ON · CAN-CLIENT Toronto-Omnicom
Full-time
The Assistant Facilities Manager supports the day-to-day facilities operations for a corporate office location in Toronto while assisting with select projects and operational support for…

HDR

Customer Relations & Comment Management Program Manager

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Experience: A minimum of 5 years related experience
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story:' https://www.hdrinc.com/our-story'

Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

At HDR, our employee‑ownership model shapes everything we do, including how we support and care for our people. Our diverse service lines, including Water, Architecture, Building Engineering Services, Field Services, Power, Waste, Industrial, and Transportation reflect our commitment to shaping resilient, sustainable, and forward‑thinking communities around the world. Across these disciplines, our teams design and deliver solutions that safeguard public health, enhance quality of life, power innovation, and drive responsible growth. Whether advancing clean water, creating healing and learning environments, engineering next‑generation facilities, or building the infrastructure that moves people and energy, our work is rooted in technical excellence and a shared sense of purpose. Our employee‑owners collaborate across specialties, combining creativity, precision, and deep expertise to solve the most complex challenges facing our clients and communities.

Customer Relations & Comment Management Program Manager Job Description:

HDR is seeking a Customer Relations & Comment Management Program Manager to establish and manage a public comment response and tracking program that supports infrastructure projects across North America. This individual will design, implement, and manage a scalable customer experience program that provides timely, accurate, and defensible responses to public inquiries, comments, and concerns received during project planning, permitting, construction, and operations.

The successful candidate will bring expertise in customer experience, contact center operations, stakeholder response management, or constituent services and will apply those skills to support transportation, energy, water, environmental, and community infrastructure projects. They will develop response protocols, governance frameworks, quality assurance programs, CRM workflows, reporting systems, and staffing models while working directly with a network of project coordinators and subject matter experts.

This role will partner closely with HDR’s Strategic Communications professionals, project managers, technical experts, and clients for consistent, transparent, and risk-aware public engagement across a diverse portfolio of projects.

Key Responsibilities

Build and lead HDR's Public Comment Response Program.
Develop standard operating procedures (e.g. sensitive issues, media inquiries, and regulatory comment periods), response protocols, and quality assurance processes.
Create governance structures supporting consistent responses across projects and geographies.
Build a scalable program capable of supporting multiple concurrent infrastructure projects.
Train communications specialists to use and assist in maintaining CRM databases.
Develop onboarding, training, and quality control programs.
Foster a culture focused on customer service excellence and continuous improvement.
Other duties as assigned.

Comment Management Operations

Design workflows for managing inquiries and comments received through websites, contact forms, email, surveys, interactive maps, public meetings, open houses, and regulatory comment periods.
Develop escalation pathways for sensitive, technical, legal, political, or high-profile issues.
Create response templates, knowledge libraries, and decision trees.
Monitor response quality, accuracy, consistency, and timeliness.

Technology & Systems

Evaluate, administer, and optimize CRM and comment management platforms.
Improve existing Zoho-based processes and recommend alternative technologies where appropriate.
Develop dashboards and reporting tools that provide project teams and clients with actionable insights.
Evaluate opportunities to use AI and automation while maintaining quality and accountability.

Strategic Communications Support

Partner with project managers and communications teams to support project engagement goals.
Advise project teams on stakeholder concerns, emerging issues, and response strategies.
Participate in proposal development and client presentations.

Preferred Qualifications

10 years of experience in leading customer service operations, customer experience management, contact center leadership, constituent services, stakeholder response programs, or a related field.
Experience building operational programs from concept to implementation.
Demonstrated success managing teams and service delivery performance.
Experience implementing CRM systems, workflow automation, or customer service technologies.
Experience with Zoho CRM.
Strong understanding of quality assurance, escalation management, and process improvement.
Experience supporting highly visible, regulated, or politically sensitive initiatives preferred.
Knowledge management skills to build response libraries, approved language banks, FAQ repositories, AI-assisted drafting tools, etc.

Required Qualifications

Bachelor's degree in related field
A minimum of 5 years related experience
Efficient use of the internet and other electronic and hard copy media for research
Strong Microsoft PowerPoint, Word, Project and Visio skills
Expert Microsoft Access and Excel skills
Strong analytical skills with the ability to compile and present summary level information
Ability to obtain, cleanse, merge and analyze data from multiple sources
Excellent interpersonal skills and strong relationship, organizational and follow-up skills
Self-starter with proven track record of accomplishments
An attitude and commitment to being an active participant of our employee-owned culture is a must

What We Believe

HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

Our Commitment

As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.

Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.) The pay range for Toronto, ON /Vancouver, BC $108,000 - $154,000 Primary Location:Canada-Ontario-Toronto Other Locations:Canada-Ontario-Richmond Hill, Canada-Alberta-Calgary, Canada-British Columbia-Vancouver Industry:Strategic Communications Schedule:Full-time Employee Status:Regular BusinessClass:Strategic Communications Job Posting:Sep 30, 2026
At HDR, we are committed to the principles of employment equity. We are an Affirmative Action and Equal Opportunity Employer (https://www.hdrinc.com/equal-employment-opportunity-employer). We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.

Apply About employer

More about this job

Responsibilities

Establish and lead a scalable public comment response program, including response protocols, governance, quality assurance, training, and workflows for inquiries across infrastructure projects. Optimize CRM and comment management systems, reporting, and automation while advising project teams on stakeholder concerns and response strategies.

Requirements

Requires a bachelor's degree in a related field and at least five years of related experience; the preferred profile includes 10 years leading customer service, contact center, customer experience, or stakeholder response operations. Candidates should have experience building programs, managing service delivery, implementing CRM or workflow technologies, analyzing data, and strong Microsoft Office skills, including expert-level Access and Excel.

Skills

Contact Center Operations
Public Comment Management
Program Development
CRM Administration
Zoho CRM
Workflow Automation
Quality Assurance
Escalation Management
Process Improvement
Data Analysis
Reporting and Dashboard Development
Knowledge Management
Strategic Communications
Microsoft Excel

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Employee Assistance Program
Paid Time Away
Parental Leave
Paid Holidays
Retirement Savings Plan With Employer Match
Employee Referral Bonus
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Contact Center Operations
Constituent Services
Infrastructure Projects
Standard Operating Procedures
Governance Frameworks
Quality Assurance
Escalation Management
CRM
Zoho CRM
Workflow Automation
Comment Management Platforms
Dashboards
Reporting Systems
Artificial Intelligence
Knowledge Management
Response Libraries
FAQ Repositories
Microsoft Access
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Microsoft Project
Microsoft Visio
Data Cleansing
Data Analysis
Strategic Communications
Regulatory Comment Periods

Report this job