Find work in Canada.

327,249 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 hour ago
Digital Architect – Data - GOAPRDJP00000987
S M Software Solutions Inc
AB · Edmonton, AB
Full-time
Experience applying data governance principles to ensure data consistency, quality, compliance, metadata management, and responsible use of data for analytics and AI solutions – 3 years
Added 1 hour ago
Digital Architect – Data - GOAPRDJP00000987
S M Software Solutions Inc
AB · Edmonton, AB
Full-time
Experience applying data governance principles to ensure data consistency, quality, compliance, metadata management, and responsible use of data for analytics and AI solutions – 3 years
Added 1 hour ago
Digital Architect – Data - GOAPRDJP00000987
S M Software Solutions Inc
AB · Edmonton, AB
Full-time
Experience applying data governance principles to ensure data consistency, quality, compliance, metadata management, and responsible use of data for analytics and AI solutions – 3 years
Added 2 hours ago
Senior Director, Data Center Facilities Development
Oracle
Canada
$193,600 to $414,400 USD / year
Full-time
This role is responsible for establishing and executing OCI’s data center design strategy across a portfolio of large-scale, highly complex developments. The Senior Director will lead a…
Added 3 hours ago
Customer Relations & Comment Management Program Manager
HDR
Toronto, ON
Full-time
…health, enhance quality of life, power innovation, and drive responsible growth. Whether advancing clean water, creating healing and learning environments, engineering next‑generation…
Added 3 hours ago
Customer Relations & Comment Management Program Manager
HDR
Vancouver, BC
Full-time
…health, enhance quality of life, power innovation, and drive responsible growth. Whether advancing clean water, creating healing and learning environments, engineering next‑generation…
Added 3 hours ago
Customer Relations & Comment Management Program Manager
HDR
Richmond Hill, ON
Full-time
…health, enhance quality of life, power innovation, and drive responsible growth. Whether advancing clean water, creating healing and learning environments, engineering next‑generation…
Added 3 hours ago
Customer Relations & Comment Management Program Manager
HDR
Calgary, AB
Full-time
…health, enhance quality of life, power innovation, and drive responsible growth. Whether advancing clean water, creating healing and learning environments, engineering next‑generation…
Added 3 hours ago
Principal Research Scientist
ServiceNow
Montreal, QC
Full-time
…reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native…
Added 4 hours ago
Station Manager, Construction Technical Office
Ontario Transit Group - Ontario Line - Southern Civil, Stations & Tunnel
Toronto, ON
Full-time
The CTO Station Manager is a design management role responsible for coordinating all design aspects of the assigned stations scope during the construction phase. The role provides the…
Added 4 hours ago
Product Guide III (Part-time) - Yorkdale Shopping Centre Spaces
Rivian
Toronto, ON
Part-time
Responsible for achieving key performance indicators such as leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, and customer experience (NPS & survey results).
Added 4 hours ago
Principal, Infrastructure Architecture
RBC
Toronto, ON · Mississauga, ON
Full-time
…a Code initiatives. The Infrastructure Architecture team is responsible for establishing the strategic direction and leading the development and support of infrastructure solutions globally…
Added 4 hours ago
Stakeholder Engagement Coordinator
Acciona
ON · CAN - Eglinton Crosstown West
Full-time
The Stakeholder Engagement Coordinator is responsible for providing coordination, administrative, communications and issues-tracking support to the Stakeholder Engagement Lead and broader…
Added 4 hours ago
Lead Harness Engineer
Government of Alberta
AB
Technology and Innovation is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification. To learn more about us, please…
Added 5 hours ago
Senior Lifecycle Marketing Manager
VelocityEHS
Canada
Full-time
The Senior Lifecycle Email Marketing Manager will lead the use of Marketo and 6sense email solutions, including AI capabilities, leveraging audience data, segmentation, personalization, and…
Added 5 hours ago
Group Lead, AI Governance
Kraft Heinz
Toronto, ON
Full-time
The Kraft Heinz Information Technology organization is hiring a Group Lead, AI Governance to establish and operate the technical governance, platform controls and support model that enable…
Added 6 hours ago
AI Architect
J&M Group
Toronto, ON
Full-time
Implement Responsible AI principles and enterprise data governance.
Added 6 hours ago
Senior Software Engineer (Sanctions Service & AI Inference)
Mastercard
Vancouver, BC
Full-time
…transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions,…
Added 6 hours ago
Manager, Software Engineering
Mastercard
Vancouver, BC
Full-time
Establish guardrails and governance for responsible AI adoption, including security, transparency and human oversight.
Added 6 hours ago
Manager, Software Engineering (Sanction Service)
Mastercard
Vancouver, BC
Full-time
Establish guardrails and governance for responsible AI adoption, including security, transparency and human oversight.
Added 6 hours ago
Sr Implementation Consultant
Prophix
Remote, Canada
Remote
· Lead end-to-end delivery of medium to large, complex Prophix One FP&A and CPM implementations, operating with a high degree of autonomy and minimal dependency on Solutions Architecture…
Added 6 hours ago
Manager, Guest Profile Enablement
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
Full-time
Under the direction of the CRM Leaders and Data Governance, this role implements and enforces the established data governance framework to clean, enrich and maintain Guest Profile Data,…
Added 6 hours ago
AI Project Manager / Product Owner – Enterprise AI, Microsoft Copilot, ChatGPT & Generative AI
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Montreal, QC
Full-time
We are seeking a seasoned Project Manager / Product Owner to lead cross-functional AI initiatives, with a primary focus on the enterprise deployment and enablement of the firm’s end user AI…
Added 6 hours ago
Manager Procurement Category-CA
CN
Montreal, QC
Full-time
The incumbent is responsible for owning the strategic direction of a defined category of goods and services that directly support CN's rail and logistics operations. The role leads the…
Added 6 hours ago
Vice President, Quality Assurance
Explorance
Montreal, QC
Full-time
Explorance is looking for an experienced Vice President of Quality Assurance to lead our global quality organization and define the vision for software quality across our products and…

HDR

Customer Relations & Comment Management Program Manager

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Experience: A minimum of 5 years related experience
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story:' https://www.hdrinc.com/our-story'

Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

At HDR, our employee‑ownership model shapes everything we do, including how we support and care for our people. Our diverse service lines, including Water, Architecture, Building Engineering Services, Field Services, Power, Waste, Industrial, and Transportation reflect our commitment to shaping resilient, sustainable, and forward‑thinking communities around the world. Across these disciplines, our teams design and deliver solutions that safeguard public health, enhance quality of life, power innovation, and drive responsible growth. Whether advancing clean water, creating healing and learning environments, engineering next‑generation facilities, or building the infrastructure that moves people and energy, our work is rooted in technical excellence and a shared sense of purpose. Our employee‑owners collaborate across specialties, combining creativity, precision, and deep expertise to solve the most complex challenges facing our clients and communities.

Customer Relations & Comment Management Program Manager Job Description:

HDR is seeking a Customer Relations & Comment Management Program Manager to establish and manage a public comment response and tracking program that supports infrastructure projects across North America. This individual will design, implement, and manage a scalable customer experience program that provides timely, accurate, and defensible responses to public inquiries, comments, and concerns received during project planning, permitting, construction, and operations.

The successful candidate will bring expertise in customer experience, contact center operations, stakeholder response management, or constituent services and will apply those skills to support transportation, energy, water, environmental, and community infrastructure projects. They will develop response protocols, governance frameworks, quality assurance programs, CRM workflows, reporting systems, and staffing models while working directly with a network of project coordinators and subject matter experts.

This role will partner closely with HDR’s Strategic Communications professionals, project managers, technical experts, and clients for consistent, transparent, and risk-aware public engagement across a diverse portfolio of projects.

Key Responsibilities

Build and lead HDR's Public Comment Response Program.
Develop standard operating procedures (e.g. sensitive issues, media inquiries, and regulatory comment periods), response protocols, and quality assurance processes.
Create governance structures supporting consistent responses across projects and geographies.
Build a scalable program capable of supporting multiple concurrent infrastructure projects.
Train communications specialists to use and assist in maintaining CRM databases.
Develop onboarding, training, and quality control programs.
Foster a culture focused on customer service excellence and continuous improvement.
Other duties as assigned.

Comment Management Operations

Design workflows for managing inquiries and comments received through websites, contact forms, email, surveys, interactive maps, public meetings, open houses, and regulatory comment periods.
Develop escalation pathways for sensitive, technical, legal, political, or high-profile issues.
Create response templates, knowledge libraries, and decision trees.
Monitor response quality, accuracy, consistency, and timeliness.

Technology & Systems

Evaluate, administer, and optimize CRM and comment management platforms.
Improve existing Zoho-based processes and recommend alternative technologies where appropriate.
Develop dashboards and reporting tools that provide project teams and clients with actionable insights.
Evaluate opportunities to use AI and automation while maintaining quality and accountability.

Strategic Communications Support

Partner with project managers and communications teams to support project engagement goals.
Advise project teams on stakeholder concerns, emerging issues, and response strategies.
Participate in proposal development and client presentations.

Preferred Qualifications

10 years of experience in leading customer service operations, customer experience management, contact center leadership, constituent services, stakeholder response programs, or a related field.
Experience building operational programs from concept to implementation.
Demonstrated success managing teams and service delivery performance.
Experience implementing CRM systems, workflow automation, or customer service technologies.
Experience with Zoho CRM.
Strong understanding of quality assurance, escalation management, and process improvement.
Experience supporting highly visible, regulated, or politically sensitive initiatives preferred.
Knowledge management skills to build response libraries, approved language banks, FAQ repositories, AI-assisted drafting tools, etc.

Required Qualifications

Bachelor's degree in related field
A minimum of 5 years related experience
Efficient use of the internet and other electronic and hard copy media for research
Strong Microsoft PowerPoint, Word, Project and Visio skills
Expert Microsoft Access and Excel skills
Strong analytical skills with the ability to compile and present summary level information
Ability to obtain, cleanse, merge and analyze data from multiple sources
Excellent interpersonal skills and strong relationship, organizational and follow-up skills
Self-starter with proven track record of accomplishments
An attitude and commitment to being an active participant of our employee-owned culture is a must

What We Believe

HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

Our Commitment

As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.

Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.) The pay range for Toronto, ON /Vancouver, BC $108,000 - $154,000 Primary Location:Canada-Ontario-Toronto Other Locations:Canada-Ontario-Richmond Hill, Canada-Alberta-Calgary, Canada-British Columbia-Vancouver Industry:Strategic Communications Schedule:Full-time Employee Status:Regular BusinessClass:Strategic Communications Job Posting:Sep 30, 2026
At HDR, we are committed to the principles of employment equity. We are an Affirmative Action and Equal Opportunity Employer (https://www.hdrinc.com/equal-employment-opportunity-employer). We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.

Apply About employer

More about this job

Responsibilities

Establish and lead a scalable public comment response program, including response protocols, governance, quality assurance, training, and workflows for inquiries across infrastructure projects. Optimize CRM and comment management systems, reporting, and automation while advising project teams on stakeholder concerns and response strategies.

Requirements

Requires a bachelor's degree in a related field and at least five years of related experience; the preferred profile includes 10 years leading customer service, contact center, customer experience, or stakeholder response operations. Candidates should have experience building programs, managing service delivery, implementing CRM or workflow technologies, analyzing data, and strong Microsoft Office skills, including expert-level Access and Excel.

Skills

Contact Center Operations
Public Comment Management
Program Development
CRM Administration
Zoho CRM
Workflow Automation
Quality Assurance
Escalation Management
Process Improvement
Data Analysis
Reporting and Dashboard Development
Knowledge Management
Strategic Communications
Microsoft Excel

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Employee Assistance Program
Paid Time Away
Parental Leave
Paid Holidays
Retirement Savings Plan With Employer Match
Employee Referral Bonus
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Contact Center Operations
Constituent Services
Infrastructure Projects
Standard Operating Procedures
Governance Frameworks
Quality Assurance
Escalation Management
CRM
Zoho CRM
Workflow Automation
Comment Management Platforms
Dashboards
Reporting Systems
Artificial Intelligence
Knowledge Management
Response Libraries
FAQ Repositories
Microsoft Access
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Microsoft Project
Microsoft Visio
Data Cleansing
Data Analysis
Strategic Communications
Regulatory Comment Periods

Report this job