Find work in Canada.

327,253 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 5 mins ago
Maintenance Planner (Full-time Permanent)
Manufacturing Job Site
ON · Kenora, ON
Full-time
Reporting directly to the Maintenance and Operations Manager, the Maintenance Planner provides coordination, organization, and strategic support to the maintenance function, ensuring…
Added 34 mins ago
IMA Project Manager
Rose International
Mississauga, ON
Full-time
Ability to influence and build collaborative relationships across Global Markets front-to-back stakeholders, e.g., trading desk, finance, operations, technology, risk management
Added 35 mins ago
Facility Manager, Building Operations, BC
Bell
Kamloops, BC
The Building Operations Manager has overall accountability for the following tasks:
Added 49 mins ago
Branch Manager
Water Treatment Equipment Co
Hanover, ON
Full-time
The Branch Manager is responsible for overseeing and providing support to the daily operations of the branch. They are a key part of ensuring that all employees provide a level of customer…
Added 1 hour ago
Truro- Swing Class 3 Driver
Miller Waste Systems Inc.
Truro, NS
Full-time
Today, Miller Waste operates collection fleets, recycling facilities, transfer stations, and composting operations that help communities manage waste responsibly while recovering valuable…
Added 1 hour ago
Manager, Global Employee Relations
CapitalG
Calgary, AB
Full-time
Clio is looking for a Manager, Global Employee Relations to build and lead a consistent, scalable employee relations function across all of the regions where Clio operates - North America,…
Added 1 hour ago
Branch Manager
Tenaquip Limitee
Whitehorse, YT
Full-time
The Branch Manager will oversee the operations of the branch. The incumbent will work with his/her team members, customers, and suppliers to solve specific challenges and maintain growth…
Added 1 hour ago
Assistant Manager, Custodial Operations and Building Services
University of Saskatchewan
Saskatoon, SK
Primary Purpose and Nature of Work: Reporting to the Manager, Custodial Operations and Building Services, this position is responsible for the delivery of the custodial operations and…
Added 1 hour ago
Project Manager
AMBICO Limited
Ottawa, ON
Under the direction of the Director, Customer Relationship Management, the Project Manager leads and coordinates projects within our manufacturing operations while also providing customer…
Added 1 hour ago
Business Development Manager
Akrapoint Commercial Capital
Canada
The Business Development Manager is an outside sales professional responsible for originating commercial equipment finance and leasing transactions and developing long-term relationships…
Added 1 hour ago
Operation Superintendent - Eastern Canada
Linde
Sarnia, ON
Full-time
Oversee regional operations including safety, compliance, reliability, operations planning and human resource management.
Added 1 hour ago
Customer Relations & Comment Management Program Manager
HDR
Toronto, ON
Full-time
HDR is seeking a Customer Relations & Comment Management Program Manager to establish and manage a public comment response and tracking program that supports infrastructure projects across…
Added 1 hour ago
Customer Relations & Comment Management Program Manager
HDR
Vancouver, BC
Full-time
HDR is seeking a Customer Relations & Comment Management Program Manager to establish and manage a public comment response and tracking program that supports infrastructure projects across…
Added 1 hour ago
Customer Relations & Comment Management Program Manager
HDR
Richmond Hill, ON
Full-time
HDR is seeking a Customer Relations & Comment Management Program Manager to establish and manage a public comment response and tracking program that supports infrastructure projects across…
Added 1 hour ago
Customer Relations & Comment Management Program Manager
HDR
Calgary, AB
Full-time
HDR is seeking a Customer Relations & Comment Management Program Manager to establish and manage a public comment response and tracking program that supports infrastructure projects across…
Added 1 hour ago
Maintenance Manager
Sanofi
Toronto, ON
Full-time
The Maintenance Manager is a key leadership role within Engineering & Maintenance (E&M), accountable for the safe, compliant, and efficient execution of site maintenance activities across…
Added 2 hours ago
Project Coordinator
ProFound Talent Inc.
AB · Edmonton, AB
Full-time
…Kemway is recognized for its expertise in design-build and light industrial construction. In 2022, the company expanded its operations by launching a Property Management division, serving…
Added 2 hours ago
Project Manager
ProFound Talent Inc.
AB · Edmonton, AB
Full-time
…Kemway is recognized for its expertise in design-build and light industrial construction. In 2022, the company expanded its operations by launching a Property Management division, serving…
Added 2 hours ago
Senior Manager Process Re-Engineering
RBC
Toronto, ON
Full-time
As the Senior Manager, Process Re-engineering, in Operations Process Engineering (OPE), you will report to the Director Operations Process Re-Engineering Practice & Optimization and play a…
Added 2 hours ago
Equipment & Fleet Manager
The Sutherland Group of Companies
Castlegar, BC
Full-time
As Equipment & Fleet Manager, you will lead the maintenance strategy, fleet reliability, and equipment performance of our growing operation. Working closely with Operations, Equipment…
Added 3 hours ago
Regional Operations Manager - HVAC
BGIS
Montreal, QC
Full-time
The Regional Operations Manager – HVAC is responsible for the effective leadership, technical oversight, and operational performance of a skilled trades team with a strong concentration in…
Added 3 hours ago
Fire Assay Assistant - Forklift Operation (FA1)
ALS
North Vancouver, BC
Full-time
Independently supports Fire Assay warehouse operations- covering receiving, inventory management, supply storage, issuing dispatching. This role combines heavy equipment operation, rigorous…
Added 3 hours ago
Facility Manager III
BGIS
Calgary, AB
Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 3 hours ago
Senior Project Manager (Tech/IoT)
Blackstone Energy
Toronto, Ontario
Full-time
The Senior Project Manager is responsible for leading and executing complex IoT projects across the Ontario region within Blackstone Energy Services’ portfolio. This role involves managing…
Added 3 hours ago
Commissioning Manager
Babcock Canada Inc.
Victoria, BC
Full-time
Our Canadian team combines their talent and expertise with deep global knowledge and experience from our operations in the United Kingdom, Europe, Australasia and Africa.

HDR

Customer Relations & Comment Management Program Manager

Vancouver, BC, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Experience: A minimum of 5 years related experience
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story:' https://www.hdrinc.com/our-story'

Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

At HDR, our employee‑ownership model shapes everything we do, including how we support and care for our people. Our diverse service lines, including Water, Architecture, Building Engineering Services, Field Services, Power, Waste, Industrial, and Transportation reflect our commitment to shaping resilient, sustainable, and forward‑thinking communities around the world. Across these disciplines, our teams design and deliver solutions that safeguard public health, enhance quality of life, power innovation, and drive responsible growth. Whether advancing clean water, creating healing and learning environments, engineering next‑generation facilities, or building the infrastructure that moves people and energy, our work is rooted in technical excellence and a shared sense of purpose. Our employee‑owners collaborate across specialties, combining creativity, precision, and deep expertise to solve the most complex challenges facing our clients and communities.

Customer Relations & Comment Management Program Manager Job Description:

HDR is seeking a Customer Relations & Comment Management Program Manager to establish and manage a public comment response and tracking program that supports infrastructure projects across North America. This individual will design, implement, and manage a scalable customer experience program that provides timely, accurate, and defensible responses to public inquiries, comments, and concerns received during project planning, permitting, construction, and operations.

The successful candidate will bring expertise in customer experience, contact center operations, stakeholder response management, or constituent services and will apply those skills to support transportation, energy, water, environmental, and community infrastructure projects. They will develop response protocols, governance frameworks, quality assurance programs, CRM workflows, reporting systems, and staffing models while working directly with a network of project coordinators and subject matter experts.

This role will partner closely with HDR’s Strategic Communications professionals, project managers, technical experts, and clients for consistent, transparent, and risk-aware public engagement across a diverse portfolio of projects.

Key Responsibilities

Build and lead HDR's Public Comment Response Program.
Develop standard operating procedures (e.g. sensitive issues, media inquiries, and regulatory comment periods), response protocols, and quality assurance processes.
Create governance structures supporting consistent responses across projects and geographies.
Build a scalable program capable of supporting multiple concurrent infrastructure projects.
Train communications specialists to use and assist in maintaining CRM databases.
Develop onboarding, training, and quality control programs.
Foster a culture focused on customer service excellence and continuous improvement.
Other duties as assigned.

Comment Management Operations

Design workflows for managing inquiries and comments received through websites, contact forms, email, surveys, interactive maps, public meetings, open houses, and regulatory comment periods.
Develop escalation pathways for sensitive, technical, legal, political, or high-profile issues.
Create response templates, knowledge libraries, and decision trees.
Monitor response quality, accuracy, consistency, and timeliness.

Technology & Systems

Evaluate, administer, and optimize CRM and comment management platforms.
Improve existing Zoho-based processes and recommend alternative technologies where appropriate.
Develop dashboards and reporting tools that provide project teams and clients with actionable insights.
Evaluate opportunities to use AI and automation while maintaining quality and accountability.

Strategic Communications Support

Partner with project managers and communications teams to support project engagement goals.
Advise project teams on stakeholder concerns, emerging issues, and response strategies.
Participate in proposal development and client presentations.

Preferred Qualifications

10 years of experience in leading customer service operations, customer experience management, contact center leadership, constituent services, stakeholder response programs, or a related field.
Experience building operational programs from concept to implementation.
Demonstrated success managing teams and service delivery performance.
Experience implementing CRM systems, workflow automation, or customer service technologies.
Experience with Zoho CRM.
Strong understanding of quality assurance, escalation management, and process improvement.
Experience supporting highly visible, regulated, or politically sensitive initiatives preferred.
Knowledge management skills to build response libraries, approved language banks, FAQ repositories, AI-assisted drafting tools, etc.

Required Qualifications

Bachelor's degree in related field
A minimum of 5 years related experience
Efficient use of the internet and other electronic and hard copy media for research
Strong Microsoft PowerPoint, Word, Project and Visio skills
Expert Microsoft Access and Excel skills
Strong analytical skills with the ability to compile and present summary level information
Ability to obtain, cleanse, merge and analyze data from multiple sources
Excellent interpersonal skills and strong relationship, organizational and follow-up skills
Self-starter with proven track record of accomplishments
An attitude and commitment to being an active participant of our employee-owned culture is a must

What We Believe

HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

Our Commitment

As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.

Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.) The pay range for Toronto, ON /Vancouver, BC $108,000 - $154,000 Primary Location:Canada-Ontario-Toronto Other Locations:Canada-Ontario-Richmond Hill, Canada-Alberta-Calgary, Canada-British Columbia-Vancouver Industry:Strategic Communications Schedule:Full-time Employee Status:Regular BusinessClass:Strategic Communications Job Posting:Sep 30, 2026
At HDR, we are committed to the principles of employment equity. We are an Affirmative Action and Equal Opportunity Employer (https://www.hdrinc.com/equal-employment-opportunity-employer). We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.

Apply About employer

More about this job

Responsibilities

Establish and lead a scalable public comment response program, including response protocols, governance, quality assurance, training, and workflows for inquiries across infrastructure projects. Optimize CRM and comment management systems, develop reporting tools, advise project teams on stakeholder concerns and response strategies, and support proposals and client presentations.

Requirements

Requires a bachelor's degree in a related field and at least five years of related experience; the preferred profile includes 10 years leading customer service, customer experience, contact center, constituent services, or stakeholder response operations. Candidates should have experience building programs, managing teams and service performance, implementing CRM or workflow technologies, analyzing data, and strong Microsoft Office skills; Zoho CRM experience is preferred.

Skills

Contact Center Operations
Public Comment Management
Program Development
CRM Administration
Zoho CRM
Workflow Automation
Quality Assurance
Escalation Management
Strategic Communications
Knowledge Management
Data Analysis
Reporting and Dashboards
Microsoft Excel
Microsoft Access

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Employee Assistance Program
Paid Time Away
Parental Leave
Paid Holidays
Retirement Savings Plan With Employer Match
Employee Referral Bonus
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Contact Center Operations
Stakeholder Engagement
Constituent Services
CRM
Zoho CRM
Comment Management Platforms
Workflow Automation
Artificial Intelligence
Standard Operating Procedures
Governance Frameworks
Quality Assurance
Escalation Management
Response Protocols
Knowledge Management
Response Libraries
FAQ Repositories
Dashboards
Reporting Systems
Data Cleansing
Data Analysis
Microsoft PowerPoint
Microsoft Word
Microsoft Project
Microsoft Visio
Microsoft Access
Microsoft Excel
Strategic Communications
Infrastructure Projects

Report this job