Find work in Canada.

327,253 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
Senior Project Engineer, Generation
ATCO Group
Whitehorse, YT
Full-time
…consistently recognized. Here you will have opportunities to lead initiatives with your technical expertise and will be propelled to take responsibility and embrace challenge. It’s part of…
Added 17 mins ago
2 Field Officers – Tawi-tawi
Action Against Hunger Philippines
Field, BC
Full-time
Lead in the coordination of local partners (municipality and Barangay) and other shareholders and ensure timely implementation of the planned activities in coordination with Project Officer…
Added 17 mins ago
Inside Sales Specialist - North America
Ross Video
Ottawa, ON · Nepean, ON
Full-time
Added 17 mins ago
LICENSED PRACTICAL NURSE (LPN), MED SURG
Northern Health - BC
Terrace, BC
Full-time
…Northern Health, and under the general supervision of Program Lead or designate and working in collaboration with the interdisciplinary team, the Licensed Practical Nurse (LPN) is…
Added 17 mins ago
Licensed Practical Nurse (LPN) - Long Term Care
VitalHires
Vancouver, BC
Full-time
Added 17 mins ago
Sr. Analyst, Capital Markets & Treasury
Brookfield
Toronto, ON
Full-time
Act as the Treasury lead for the quarterly reporting cycle, including preparation of Management Discussion and Analysis inputs and coordination of responses to auditor inquiries;
Added 17 mins ago
Licensed Practical Nurse (LPN) - Long Term Care
VitalHires
North Vancouver, BC
Temporary
Added 17 mins ago
IT Cloud Cybersecurity Specialist
Kruger Inc.
Montreal, QC
Full-time
Lead Microsoft 365 security and Microsoft Purview initiatives, including identity protection, email and collaboration security, data loss prevention, sensitivity labelling, information…
Added 17 mins ago
Production Team Leader
Manufacturing Job Site
Alliston, ON
Internship
Team Leaders are expected to lead Kaizens on their team. Problem solving teams need to be established and objectives set for those teams.
Added 17 mins ago
Account Manager
clicknpark
Calgary, AB
Full-time
Lead monthly, quarterly and annual business reviews as required.
Added 17 mins ago
Cybersecurity Governance, Risk & Compliance (GRC) Lead
Kruger Inc.
Montreal, QC
Full-time
The Cybersecurity GRC Lead is responsible for supporting and advancing the cybersecurity governance, risk, and compliance practices within Kruger's Digital and IT Group. The incumbent…
Added 33 mins ago
Director, Media Strategy
Jobgether
Canada
Full-time
…across major client accounts. You will serve as the strategic lead, connecting audience insights, media planning, data, and AI-enabled tools to measurable business outcomes. The role spans…
Added 33 mins ago
Relationship Manager In Training - Regional Markets (Grande Prairie)
ATB
Grande Prairie, AB
Full-time
Reporting to the Director, this unique rotational program is designed to build the next generation of elite Relationship Managers (RM) for our Regional Markets Team. At ATB, leadership is…
Added 33 mins ago
Senior Expeditor
Worley
Edmonton, AB
Full-time
Lead expediting-related reporting including risk registers and recovery plans
Added 33 mins ago
Senior Procurement Contract Specialist
Worley
Edmonton, AB
Full-time
Worley Canada Construction is seeking a Senior Procurement Specialist to lead procurement activities across complex project scopes, including engineered equipment, bulk permanent materials,…
Added 33 mins ago
Senior Building Design Specialist
Fluor
Vancouver, BC
Full-time
…technical competence. This position serves as an Architectural Area Lead or Lead on assigned projects or performs complex architectural assignments, evaluates, selects and applies advanced…
Added 33 mins ago
Intermediate Civil Design Engineer
Fluor
Vancouver, BC
Full-time
…value and technical competence. This position serves as an Area Lead on assigned projects or performs moderately complex engineering assignments, evaluates, selects, and applies standard…
Added 33 mins ago
Activation Aide Certified Permanent Part Time 08:00am - 04:00pm
Sienna Senior Living
Toronto, ON · North York, ON
Part-time
…growth. Join us in our mission to ensure that our residents lead lives filled with happiness, dignity, and…
Added 33 mins ago
Property Maintenance Manager
Kerry's Place Autism Services
Newmarket, ON
$71,214 to $89,037 CAD / year
Full-time
Reporting to the Director, Property Management & Development, the Property Maintenance Manager is responsible for leading maintenance operations for Kerry's Place Supported Living
Added 33 mins ago
Supervisor, Production
Vale
Canada
Full-time
Lead and manage operations to achieve safe, efficient, and cost-effective production and maintenance targets.
Added 46 mins ago
Manager, Varsity Operations
The University of British Columbia
Vancouver, BC
$8,087.08 to $12,117.08 CAD / month
Full-time
Added 46 mins ago
Associate General Counsel
BC Housing
Burnaby, BC
Full-time
Ability to lead and manage several complex files, initiatives, and demands concurrently.
Added 46 mins ago
Temp Account Director (Social)
Monks
Toronto, ON
$60 to $70 CAD / hour
Full-time
Monks is seeking a strategic and client-focused Temp Account Director (Social) to lead an exciting social media account for a major global tech brand. In this role, you will craft and…
Added 46 mins ago
Workday Benefits Lead
Deloitte
Toronto, ON
Full-time
We are seeking an experienced Workday Benefits Lead to join our Workday practice. In this role, you will lead the end-to-end design, configuration, and delivery of Workday Benefits…
Added 46 mins ago
Manager, Capital Planning
Alimentation Couche-Tard
Laval, QC
Internship
Reporting to the Director, Capital Planning & Governance, the Manager, Capital Portfolio & Governance plays a key role in improving how capital is allocated, monitored, and redeployed…

HDR

Customer Relations & Comment Management Program Manager

Vancouver, BC, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Experience: A minimum of 5 years related experience
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story:' https://www.hdrinc.com/our-story'

Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

At HDR, our employee‑ownership model shapes everything we do, including how we support and care for our people. Our diverse service lines, including Water, Architecture, Building Engineering Services, Field Services, Power, Waste, Industrial, and Transportation reflect our commitment to shaping resilient, sustainable, and forward‑thinking communities around the world. Across these disciplines, our teams design and deliver solutions that safeguard public health, enhance quality of life, power innovation, and drive responsible growth. Whether advancing clean water, creating healing and learning environments, engineering next‑generation facilities, or building the infrastructure that moves people and energy, our work is rooted in technical excellence and a shared sense of purpose. Our employee‑owners collaborate across specialties, combining creativity, precision, and deep expertise to solve the most complex challenges facing our clients and communities.

Customer Relations & Comment Management Program Manager Job Description:

HDR is seeking a Customer Relations & Comment Management Program Manager to establish and manage a public comment response and tracking program that supports infrastructure projects across North America. This individual will design, implement, and manage a scalable customer experience program that provides timely, accurate, and defensible responses to public inquiries, comments, and concerns received during project planning, permitting, construction, and operations.

The successful candidate will bring expertise in customer experience, contact center operations, stakeholder response management, or constituent services and will apply those skills to support transportation, energy, water, environmental, and community infrastructure projects. They will develop response protocols, governance frameworks, quality assurance programs, CRM workflows, reporting systems, and staffing models while working directly with a network of project coordinators and subject matter experts.

This role will partner closely with HDR’s Strategic Communications professionals, project managers, technical experts, and clients for consistent, transparent, and risk-aware public engagement across a diverse portfolio of projects.

Key Responsibilities

Build and lead HDR's Public Comment Response Program.
Develop standard operating procedures (e.g. sensitive issues, media inquiries, and regulatory comment periods), response protocols, and quality assurance processes.
Create governance structures supporting consistent responses across projects and geographies.
Build a scalable program capable of supporting multiple concurrent infrastructure projects.
Train communications specialists to use and assist in maintaining CRM databases.
Develop onboarding, training, and quality control programs.
Foster a culture focused on customer service excellence and continuous improvement.
Other duties as assigned.

Comment Management Operations

Design workflows for managing inquiries and comments received through websites, contact forms, email, surveys, interactive maps, public meetings, open houses, and regulatory comment periods.
Develop escalation pathways for sensitive, technical, legal, political, or high-profile issues.
Create response templates, knowledge libraries, and decision trees.
Monitor response quality, accuracy, consistency, and timeliness.

Technology & Systems

Evaluate, administer, and optimize CRM and comment management platforms.
Improve existing Zoho-based processes and recommend alternative technologies where appropriate.
Develop dashboards and reporting tools that provide project teams and clients with actionable insights.
Evaluate opportunities to use AI and automation while maintaining quality and accountability.

Strategic Communications Support

Partner with project managers and communications teams to support project engagement goals.
Advise project teams on stakeholder concerns, emerging issues, and response strategies.
Participate in proposal development and client presentations.

Preferred Qualifications

10 years of experience in leading customer service operations, customer experience management, contact center leadership, constituent services, stakeholder response programs, or a related field.
Experience building operational programs from concept to implementation.
Demonstrated success managing teams and service delivery performance.
Experience implementing CRM systems, workflow automation, or customer service technologies.
Experience with Zoho CRM.
Strong understanding of quality assurance, escalation management, and process improvement.
Experience supporting highly visible, regulated, or politically sensitive initiatives preferred.
Knowledge management skills to build response libraries, approved language banks, FAQ repositories, AI-assisted drafting tools, etc.

Required Qualifications

Bachelor's degree in related field
A minimum of 5 years related experience
Efficient use of the internet and other electronic and hard copy media for research
Strong Microsoft PowerPoint, Word, Project and Visio skills
Expert Microsoft Access and Excel skills
Strong analytical skills with the ability to compile and present summary level information
Ability to obtain, cleanse, merge and analyze data from multiple sources
Excellent interpersonal skills and strong relationship, organizational and follow-up skills
Self-starter with proven track record of accomplishments
An attitude and commitment to being an active participant of our employee-owned culture is a must

What We Believe

HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

Our Commitment

As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.

Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.) The pay range for Toronto, ON /Vancouver, BC $108,000 - $154,000 Primary Location:Canada-Ontario-Toronto Other Locations:Canada-Ontario-Richmond Hill, Canada-Alberta-Calgary, Canada-British Columbia-Vancouver Industry:Strategic Communications Schedule:Full-time Employee Status:Regular BusinessClass:Strategic Communications Job Posting:Sep 30, 2026
At HDR, we are committed to the principles of employment equity. We are an Affirmative Action and Equal Opportunity Employer (https://www.hdrinc.com/equal-employment-opportunity-employer). We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.

Apply About employer

More about this job

Responsibilities

Establish and lead a scalable public comment response program, including response protocols, governance, quality assurance, training, and workflows for inquiries across infrastructure projects. Optimize CRM and comment management systems, develop reporting tools, advise project teams on stakeholder concerns and response strategies, and support proposals and client presentations.

Requirements

Requires a bachelor's degree in a related field and at least five years of related experience; the preferred profile includes 10 years leading customer service, customer experience, contact center, constituent services, or stakeholder response operations. Candidates should have experience building programs, managing teams and service performance, implementing CRM or workflow technologies, analyzing data, and strong Microsoft Office skills; Zoho CRM experience is preferred.

Skills

Contact Center Operations
Public Comment Management
Program Development
CRM Administration
Zoho CRM
Workflow Automation
Quality Assurance
Escalation Management
Strategic Communications
Knowledge Management
Data Analysis
Reporting and Dashboards
Microsoft Excel
Microsoft Access

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Employee Assistance Program
Paid Time Away
Parental Leave
Paid Holidays
Retirement Savings Plan With Employer Match
Employee Referral Bonus
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Contact Center Operations
Stakeholder Engagement
Constituent Services
CRM
Zoho CRM
Comment Management Platforms
Workflow Automation
Artificial Intelligence
Standard Operating Procedures
Governance Frameworks
Quality Assurance
Escalation Management
Response Protocols
Knowledge Management
Response Libraries
FAQ Repositories
Dashboards
Reporting Systems
Data Cleansing
Data Analysis
Microsoft PowerPoint
Microsoft Word
Microsoft Project
Microsoft Visio
Microsoft Access
Microsoft Excel
Strategic Communications
Infrastructure Projects

Report this job