Field Supervisor
- AB, Canada
- Edmonton, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Field Supervisor – Heavy Equipment
Location: Edmonton, AB
Key Responsibilities
- Organize and dispatch daily work assignments for service technicians.
- Oversee service operations and ensure quality, timely, and efficient repair work.
- Supervise, mentor, and support technicians, identifying their training and development needs.
- Maintain a clean, safe, and organized workshop.
- Coordinate after-hours on-call field service schedules.
- Communicate effectively with customers, operators, technicians, and branch personnel.
- Handle customer inquiries in person, over the phone, and via email.
- Monitor service costs and support departmental profitability.
- Open and close work orders and prepare warranty documentation.
- Advise the Service Manager on technician performance, skills, and training requirements.
Required Qualifications & Skills
- Certified Journeyman Heavy Duty Equipment Technician or equivalent trade certification.
- Previous experience working in a service department.
- Strong organizational, communication, and leadership skills.
- Basic Microsoft Office proficiency.
- Heavy equipment mechanical experience is an asset.
- Familiarity with John Deere and competing equipment brands is preferred.
- Forklift certification is an asset.
- Willingness to provide after-hours support.
- Ability to lift up to 50 lbs.
What We Offer
- Competitive compensation based on experience and qualifications.
- Ongoing training and professional development.
- Career growth and advancement opportunities.
- Comprehensive health, dental, and insurance benefits.
- Company-matched pension and RRSP programs.
More about this job
Responsibilities
Organize and dispatch technician assignments, oversee service quality and efficiency, and supervise, mentor, and support technicians. Coordinate on-call schedules, communicate with customers and branch personnel, manage work orders and warranty documentation, and monitor service costs.
Requirements
Requires a Journeyman Heavy Duty Equipment Technician certification or equivalent and previous service department experience. Candidates should have strong organizational, communication, and leadership skills, basic Microsoft Office proficiency, and willingness to provide after-hours support; heavy equipment experience, brand familiarity, and forklift certification are assets.
Skills
- Work Assignment Scheduling
- Service Operations Management
- Technician Supervision
- Mentoring and Training
- Customer Communication
- Customer Service
- Cost Monitoring
- Work Order Management
- Warranty Documentation
- Leadership
- Organization
- Microsoft Office
- Heavy Equipment Mechanics
- Forklift Operation
- Safety Management
Benefits
- Health Insurance
- Dental Insurance
- Insurance Benefits
- Company-Matched Pension
- Company-Matched RRSP
- Ongoing Training and Professional Development
- Career Growth and Advancement Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Trades
- Management & Leadership
- Customer Service & Support
- Logistics
Keywords
- Heavy Equipment
- Field Service
- Service Department
- Service Technicians
- Journeyman Heavy Duty Equipment Technician
- Trade Certification
- Work Assignment Dispatch
- Service Operations
- Repair Work
- Technician Supervision
- Training and Development
- Workshop Safety
- On-Call Scheduling
- Customer Inquiries
- Service Costs
- Departmental Profitability
- Work Orders
- Warranty Documentation
- Microsoft Office
- John Deere
- Forklift Certification
- After-Hours Support