Service Manager
- Kamloops, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 5–7 years of progressive experience in service management and business operations.
- Posting language
- English
- Posted
Original job description
Position: Service Manager
Location: Kamloops, BC
Duration: Fulltime Direct Hire
Job Summary
Responsible for overseeing daily service department operations, aftermarket equipment support, customer satisfaction, team performance, and overall departmental profitability.
Key Responsibilities
- Manage service operations, scheduling, workflow, and job completion.
- Oversee customer relationships, service quality, and issue resolution.
- Manage quotes, work orders, invoicing, warranty claims, and WIP.
- Monitor budgets, revenue, margins, expenses, and department KPIs.
- Coordinate with parts and sales teams to minimize equipment downtime.
- Ensure safety, quality, and company standards are maintained.
- Recruit, train, develop, and manage service personnel.
- Drive operational efficiency and service department profitability.
Requirements
- 5–7 years of progressive experience in service management and business operations.
- Knowledge of heavy equipment dealership operations.
- Strong leadership, customer service, and communication skills.
- Excellent organizational and problem-solving abilities.
- Experience with budgeting, financial reporting, and performance management.
- Proficiency in relevant computer applications and service systems.
- Heavy Equipment Technician Certification or Blue Seal Management certification is an asset.
More about this job
Responsibilities
Oversee daily service department operations, including scheduling, workflow, customer relationships, service quality, work orders, invoicing, warranty claims, and financial performance. Lead and develop service personnel, coordinate with parts and sales teams, maintain safety and quality standards, and improve operational efficiency and profitability.
Requirements
Requires 5–7 years of progressive experience in service management and business operations, with knowledge of heavy equipment dealership operations. Candidates should have strong leadership, customer service, communication, organizational, and problem-solving skills, plus experience with budgeting, financial reporting, performance management, and relevant computer systems; Heavy Equipment Technician or Blue Seal Management certification is an asset.
Skills
- Service Operations Management
- Scheduling
- Workflow Management
- Service Quality
- Issue Resolution
- Quoting
- Work Orders
- Invoicing
- Warranty Claims
- Work-in-Progress Management
- Budgeting
- Financial Reporting
- Performance Management
- Team Leadership
- Problem-Solving
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Customer Service & Support
- Trades
- Finance & Accounting
Keywords
- Service Management
- Service Department Operations
- Heavy Equipment
- Dealership Operations
- Aftermarket Equipment Support
- Scheduling
- Workflow Management
- Customer Satisfaction
- Service Quality
- Work Orders
- Invoicing
- Warranty Claims
- Work-in-Progress
- Budgeting
- Revenue
- Profit Margins
- Department KPIs
- Financial Reporting
- Performance Management
- Equipment Downtime
- Safety Standards
- Quality Standards
- Recruitment
- Training
- Team Development
- Heavy Equipment Technician Certification