Service Manager – Heavy Equipment
- Kamloops, BC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 5–7 years of progressive experience in service management and business operations.
- Posting language
- English
- Posted
Original job description
Job Title: Service Manager
Location: Kamloops, British Columbia, Canada
Job Summary:
We are seeking an experienced Service Manager to oversee the Service Department and manage aftermarket support operations for heavy equipment, including diagnostics, repairs, and maintenance.
Key Responsibilities:
- Manage daily service operations across shop, field, and resident locations.
- Oversee service teams, including Foremen, Leadmen, Service Writers, and Technicians.
- Ensure timely service delivery, customer satisfaction, and quality standards.
- Manage departmental budgets, revenue, profitability, and performance KPIs.
- Coordinate with Parts and Sales teams to minimize equipment downtime.
- Handle customer issues, service quotations, work orders, warranty claims, and billing.
- Lead recruitment, training, performance management, and team development.
- Ensure compliance with workplace safety and company policies.
Key Requirements:
- 5–7 years of progressive experience in service management and business operations.
- Experience working with a heavy equipment dealership.
- Strong leadership, team management, and customer service skills.
- Good understanding of service operations, budgeting, and financial KPIs.
- Excellent communication, organizational, and problem-solving skills.
Preferred Qualifications:
- Journeyperson Heavy Equipment Technician Certification.
- Blue Seal Certification in Service Management or relevant management training.
More about this job
Responsibilities
Oversee daily heavy equipment service operations across shop, field, and resident locations, leading service staff and ensuring timely, high-quality service and customer satisfaction. Manage departmental budgets and performance, coordinate with Parts and Sales, resolve customer and warranty matters, and lead recruitment, training, and safety compliance.
Requirements
Requires 5–7 years of progressive experience in service management and business operations, preferably with a heavy equipment dealership. Strong leadership, customer service, communication, organizational, problem-solving, budgeting, and service operations skills are required; a Journeyperson Heavy Equipment Technician certification and Blue Seal or relevant management training are preferred.
Skills
- Service Operations Management
- Heavy Equipment Service
- Team Leadership
- Customer Service
- Budget Management
- Revenue Management
- Profitability Management
- Performance KPIs
- Diagnostics
- Repairs
- Maintenance
- Parts Coordination
- Sales Coordination
- Warranty Claims
- Work Orders
- Recruitment
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Trades
- Customer Service & Support
Keywords
- Heavy Equipment
- Service Management
- Aftermarket Support
- Service Department
- Shop Operations
- Field Service
- Resident Service
- Diagnostics
- Repairs
- Maintenance
- Foremen
- Leadmen
- Service Writers
- Technicians
- Customer Satisfaction
- Service Quotations
- Work Orders
- Warranty Claims
- Billing
- Departmental Budgets
- Revenue
- Profitability
- Performance KPIs
- Parts Coordination
- Sales Coordination
- Recruitment
- Training
- Performance Management
- Workplace Safety