Communications Clerk

Competition #	10880
Job Title	Communications Clerk
Department	Switchboard
Status	Permanent
Work Type	Full-time
Affiliation	CUPE Clerical
Shift Assignment	Days, evenings, and nights
Bilingualism Required	Yes
Police Check Requirement	Criminal Record and Judicial Matters Check
Site	RLHC-CUPE Clerical
Salary Information
Application Closing Date

KEY FUNCTION:

Receive and direct incoming telephone calls and communicate with the general public, staff, physicians, and patients.

REPORTING:

Under the general direction of the Manager, IT Customer Service.

DUTIES:

1. Answer, screen and direct incoming telephone calls to appropriate areas.
2. Direct incoming patients and visitors and notify departments of arrival as required.
3. Answer inquiries and provide information to patients and visitors as required.
4. Page physicians, staff and volunteers as required.
5. Monitor maintenance and security issues and follow up as required.
6. Monitor department alarms and two-way radios and act as central hub for emergency codes.
7. Receive and direct incoming deliveries and prepare forms for outgoing deliveries.
8. Retrieve mail, sort, and forward to appropriate departments.
9. Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
10. Contribute to learner development by providing academic support, mentorship, preceptorship and supervision as required.
11. Participate in hospital training as required.
12. Assist with improvement initiatives as required.
13. Perform other duties as required. 

QUALIFICATIONS

EDUCATION AND TRAINING:

1. Minimum or a Grade 12 Diploma or equivalent (i.e. General Education Development (GED) or Academic and Career Entrance (ACE)).
2. Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE:

1. Minimum of one (1) year recent relevant experience is preferred.

KNOWLEDGE/SKILLS/ABILITIES:

1. Demonstrated ability to type a minimum of 50 w.p.m.
2. Demonstrated excellent data entry skills.
3. Demonstrated computer skills with intermediate proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook) and applicable patient information systems.
4. Demonstrated ability to effectively interact and communicate with patients, families, and healthcare workers. 
5. Demonstrated interpersonal and communication skills.
6. Demonstrated ability to prioritize tasks. 
7. Demonstrated compliance with HSN’s privacy policy.
8. Demonstrated commitment to the safety of co-workers and patients.

PERSONAL SUITABILITY:

1. Successful Criminal Record Judicial Matters Check (CRJMC)
2. Demonstrated commitment to ongoing professional development.
3. Demonstrated professionalism in dealing with confidential and sensitive issues.
4. Demonstrated positive work record and good attendance record.
5. Ability to meet the physical and sensory demands of the job.

Selection Process: Candidates will be selected for this position on the basis of their skill, ability, experience and qualifications as identified in the resume and completed Application Form submitted. The Hospital reserves the right to conduct a formal interview where required. This posting is for an existing vacancy.

Health Sciences North is committed to providing accommodations to applicants with disabilities to enable their participation in the recruitment, assessment, selection and hiring stages of employment.

HSN THANKS ALL APPLICANTS. ONLY THOSE SELECTED FOR INTERVIEWS WILL BE CONTACTED. WE WILL NOT ACCEPT APPLICATIONS AFTER THE CLOSING DATE AND TIME.