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Health Sciences North

Information Technologist

Sudbury, ON, P3E 5J1, Canada

Pay: 34,32 $ - 40,38 $ / heure
Apply by: Jan 1, 2027
Posting language: English · French
Posted: Aug 13, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

KEY FUNCTION:

Oversee the day-to-day support of HSN’s Information Systems, including applications, desktop computers, printers, and other devices defined by the Information Technology (IT) Department.

REPORTING:

Under the general direction of the Manager, IT Customer Services.

DUTIES:

Provide technical support in person, over the phone, email or via support ticket, triage and resolution of support queries on systems and applications.

Identify and solve problems forwarded by the Service Desk in a timely and organized fashion.

Analyze and interpret users needs for systems, applications or devices and effectively communicate them to team members and/or vendor application specialists.

Repair or install hardware and software with minimum interruptions or down time.

Provide technical advice and consultation.

Log and track issues in ticketing system (e.g. Service Desk Plus) and re-assign if not resolved.

Image computers and maintain software/Operating System (OS) standards.

Recommend the purchase of hardware and software.

Maintain and report appropriate licensing and inventory of software and hardware.

Test and trial solutions in a lab environment.

Liaise with vendors and internal and external stakeholders for support, and research pricing of products.

Define online alternate education sources for software upgrades or solutions.

Produce in-house documentation to support the training and development of the team and end-user community.

Determine, and align improvement projects with HSN’s Strategic Plan; monitor and adjust to achieve goal outcomes.

Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.

Contribute to learner development by providing academic support, mentorship, preceptorship and supervision as required.

Educate and promote health, safety and wellness in the work place.

Represent the department or program on various committees and in meetings as required.

Perform other duties as required.

QUALIFICATIONS

EDUCATION AND TRAINING:

Minimum of a three (3) year Diploma in Computer Science, IT and Information Systems, or in a related field, from an accredited college or equivalent.

Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE:

Minimum of one (1) year experience working in an IT department.

Experience in a Service Desk environment is required.

Experience within a health care environment is preferred.

Training or recent experience with Personal Computers (PCs), printers, and end-user hardware support.

Training or recent experience with the deployment and support for Software as a Service (SaaS) and Microsoft 365 (M365) products including Azure Active Directory (AD), Multi Factor Authentication (MFA), Intune, Exchange Online, OneDrive, and SharePoint Online.

KNOWLEDGE/SKILLS/ABILITIES:

Demonstrated knowledge of the operations of Meditech Expanse software.

Demonstrated knowledge of the operations of SAP and M365 software.

Demonstrated ability to explore, assess, and promote new methods and technologies.

Demonstrated training, experience or utilization of lean methodology for process improvement.

Demonstrated ability to independently identify issues, plan improvements, measure success and continue improvement.

Demonstrated excellent computer skills with proficiency in Microsoft Office software, e.g. Word, Excel, Power Point and Outlook and patient information systems.

Demonstrated superior interpersonal and communication skills, both written and verbal.

Demonstrated ability to manage routine correspondence, multiple tasks/projects, diversified workload and rapidly changing priorities and challenging deadlines.

Demonstrated discretion and maturity when handling confidential information.

Demonstrated commitment to the safety of co-workers and patients.

PERSONAL SUITABILITY:

Successful Criminal Record Judicial Matters Check (CRJMC) is required.

Demonstrated commitment to ongoing professional development.

Demonstrated professionalism in dealing with confidential and sensitive issues.

Demonstrated positive work record and excellent attendance record.

Ability to meet the physical and sensory demands of the job.

Ability to travel between local sites.

Read the full bilingual original

No d’offre d’emploi	10411
Poste	Information Technologist
Service	IT Customer Services
Statut	Temporaire (août 2026 - septembre 2027)
Type de poste	Full-time
Affiliation	Non syndiqué(e)
Quarts de travail	Days and evenings
Bilinguisme requis	No
Vérification du casier judiciaire	Vérification du casier judiciaire et des affaires juridiques
Lieu	RLHC-Non Union Non Managment
Salaire	34,32 $ - 40,38 $ / heure
Date d’échéance	Publié jusqu'à ce qu'il soit rempli

KEY FUNCTION:

Oversee the day-to-day support of HSN’s Information Systems, including applications, desktop computers, printers, and other devices defined by the Information Technology (IT) Department.

REPORTING:

Under the general direction of the Manager, IT Customer Services.

DUTIES:

Provide technical support in person, over the phone, email or via support ticket, triage and resolution of support queries on systems and applications.
Identify and solve problems forwarded by the Service Desk in a timely and organized fashion.
Analyze and interpret users needs for systems, applications or devices and effectively communicate them to team members and/or vendor application specialists.
Repair or install hardware and software with minimum interruptions or down time.
Provide technical advice and consultation.
Log and track issues in ticketing system (e.g. Service Desk Plus) and re-assign if not resolved.
Image computers and maintain software/Operating System (OS) standards.
Recommend the purchase of hardware and software.
Maintain and report appropriate licensing and inventory of software and hardware.
Test and trial solutions in a lab environment.
Liaise with vendors and internal and external stakeholders for support, and research pricing of products.
Define online alternate education sources for software upgrades or solutions.
Produce in-house documentation to support the training and development of the team and end-user community.
Determine, and align improvement projects with HSN’s Strategic Plan; monitor and adjust to achieve goal outcomes.
Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
Contribute to learner development by providing academic support, mentorship, preceptorship and supervision as required.
Educate and promote health, safety and wellness in the work place.
Represent the department or program on various committees and in meetings as required.
Perform other duties as required.

QUALIFICATIONS

EDUCATION AND TRAINING:

Minimum of a three (3) year Diploma in Computer Science, IT and Information Systems, or in a related field, from an accredited college or equivalent.
Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE:

Minimum of one (1) year experience working in an IT department.
Experience in a Service Desk environment is required.
Experience within a health care environment is preferred.
Training or recent experience with Personal Computers (PCs), printers, and end-user hardware support.
Training or recent experience with the deployment and support for Software as a Service (SaaS) and Microsoft 365 (M365) products including Azure Active Directory (AD), Multi Factor Authentication (MFA), Intune, Exchange Online, OneDrive, and SharePoint Online.

KNOWLEDGE/SKILLS/ABILITIES:

Demonstrated knowledge of the operations of Meditech Expanse software.
Demonstrated knowledge of the operations of SAP and M365 software.
Demonstrated ability to explore, assess, and promote new methods and technologies.
Demonstrated training, experience or utilization of lean methodology for process improvement.
Demonstrated ability to independently identify issues, plan improvements, measure success and continue improvement.
Demonstrated excellent computer skills with proficiency in Microsoft Office software, e.g. Word, Excel, Power Point and Outlook and patient information systems.
Demonstrated superior interpersonal and communication skills, both written and verbal.
Demonstrated ability to manage routine correspondence, multiple tasks/projects, diversified workload and rapidly changing priorities and challenging deadlines.
Demonstrated discretion and maturity when handling confidential information.
Demonstrated commitment to the safety of co-workers and patients.

PERSONAL SUITABILITY:

Successful Criminal Record Judicial Matters Check (CRJMC) is required.
Demonstrated commitment to ongoing professional development.
Demonstrated professionalism in dealing with confidential and sensitive issues.
Demonstrated positive work record and excellent attendance record.
Ability to meet the physical and sensory demands of the job.
Ability to travel between local sites.

Processus de sélection : Les candidates et les candidats à ce poste seront sélectionnés en fonction de leurs aptitudes, de leurs capacités, de leur expérience et de leurs compétences indiquées dans le curriculum vitæ ou le formulaire de demande dûment rempli. L’hôpital se réserve le droit de mener une entrevue officielle au besoin. Cette annonce concerne un poste vacant.

Horizon Santé-Nord s’engage à offrir des mesures d’adaptation aux candidates et candidats en situation de handicap afin de favoriser leur participation aux étapes du recrutement, de l’évaluation, de la sélection et de l’embauche.

HSN REMERCIE TOUTES LES PERSONNES POSANT LEUR CANDIDATURE. CEPENDANT, NOUS COMMUNIQUERONS UNIQUEMENT AVEC CELLES RETENUES POUR UNE ENTREVUE.

NOUS N’ACCEPTERONS PAS DE DEMANDES APRÈS LA DATE ET L’HEURE DE CLÔTURE.

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More about this job

Responsibilities

Oversee day-to-day support of information systems, including hardware, software, and applications. Provide technical support via multiple channels, manage support tickets, and maintain system documentation.

Requirements

Requires a minimum three-year diploma in Computer Science or a related field and at least one year of IT department experience. Proficiency in Microsoft 365, hardware support, and a criminal record check are mandatory.

Skills

Technical support
Hardware installation
Software troubleshooting
Ticketing systems
Service desk
Microsoft 365
Azure Active Directory
Intune
Meditech Expanse
SAP
Lean methodology
Inventory management
Communication skills
Problem solving
Documentation

Visa sponsorship

Not detected in the job text

Keywords

Information Technology
Technical Support
Service Desk
Hardware
Software
Microsoft 365
Azure Active Directory
MFA
Intune
Exchange Online
OneDrive
SharePoint Online
Meditech Expanse
SAP
Lean Methodology
Ticketing System
Service Desk Plus
Inventory Management
Licensing
Computer Science
Health and Safety
Patient Information Systems
Process Improvement
Documentation
Vendor Management

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