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Added 3 hours ago
C
Director, Client Support
CIBC
Toronto, ON
- Full-time
As the Director, Client Support in Business Banking, you'll lead a team of Manager Advisory Services (MASs) who oversee Financial Services Associates (FSAs) delivering both lending and…
Added 3 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 8 hours ago
LS
Bilingual Manager, Events & Engagement - Permanent - 19624
LRO Staffing
Ottawa, ON
- Full-time
Reporting to the Director, Member Experience & Engagement, the successful candidate will lead the planning and delivery of executive development, recognition, and member engagement…
Added 9 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 9 hours ago
Y
Manager, PMO & Strategic Initiatives
YouPotential
Toronto, ON · Greater Toronto Area, Canada
- Full-time
You'll report to the Director, Operational Effectiveness & Communications, and work closely with the COO, senior leaders and teams across Marketing, Engineering, Core Admin and Client…
Added 11 hours ago
M
Director, Retirement Strategy
Manulife
Toronto, ON
- Full-time
…Institutional channels in North America, Asia and Europe. The Director, Retirement Strategy will help shape the growth and transformation agenda for the U.S. and Canada Retirement…
Added 12 hours ago
NA
Security & Technology Services Manager
New Age Group
Concord, ON
- Full-time
The Security & Technology Services Manager is the senior technical leader responsible for the development, delivery, support, programming, integration, cybersecurity, managed technology…
Added 15 hours ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Advise on promotions and job evaluation, including the quarterly Senior Director+ promotion calendar: leveling and evaluation requests, compensation analysis, and recommendations for review
Added 15 hours ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Advise on promotions and job evaluation, including the quarterly Senior Director+ promotion calendar: leveling and evaluation requests, compensation analysis, and recommendations for review
Added 15 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 15 hours ago
Director, Digital Experience
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Toronto, ON
The Director, Digital Experience is responsible for defining and continuously evolving the digital product and customer experience across Empire’s retail banner websites and digital…
Added 15 hours ago
M
Director, Customer Protection
Metrolinx
Toronto, ON
- Full-time
The Customer Protective Services Division is seeking a Director, Customer Protection Operations to provide strategic leadership, oversight, and management of Customer Protection Operations…
Added 16 hours ago
QW
Manager, PMO & Strategic Initiatives
Q Wealth Partners
Toronto, ON
- Full-time
You'll report to the Director, Operational Effectiveness & Communications, and work closely with the COO, senior leaders and teams across Marketing, Engineering, Core Admin and Client…
Added 16 hours ago
TU
Director, Space Planning & Facilities Management
The University of British Columbia
Vancouver, BC
- $12,056.75 to $18,813.42 CAD / month
- Full-time
The Director, Space Planning and Facilities Management is responsible for the overall strategic leadership of the planning, development, management and utilization of Faculty of Medicine…
Added 17 hours ago
MU
Manager, Stewardship & Gift Documentation
McMaster University
Hamilton, ON
- Full-time
…operational, and reputational risks. In partnership with the Associate Director, Donor Relations, the Manager also leads the University's donor impact reporting program, overseeing the…
Added 20 hours ago
UO
Director, Space Planning & Facilities Management
University of British Columbia
Vancouver, BC · UBCV | P. A. Woodward Instructional Resources Centre (IRC)
- $12,056.75 to $18,813.42 CAD / month
- Full-time
The Director, Space Planning and Facilities Management is responsible for the overall strategic leadership of the planning, development, management and utilization of Faculty of Medicine…
Added 20 hours ago
EF
Executive Director - Disability and Community Services
Edenbridge Family Services Inc
Lethbridge, AB
- Temporary
We are seeking an Executive Director who brings strong business experience, effective people leadership and a thorough understanding of Alberta’s Persons with Developmental Disabilities…
Added 20 hours ago
VG
Director of Hospitality
Vancouver Golf Club
Coquitlam, BC
- Full-time
Reporting: General Manager / Chief Operating Officer. The Director will be a senior member of the Club’s operating leadership team. Final reporting relationships and compensation will be…
Added 21 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 21 hours ago
HC
Transformation and Strategic Initiatives Advisor (#2026-NON-CHS-333)
Hastings County
Belleville, ON
- Full-time
Under the direction of the Director, oversee all ongoing transformation related activities, cross-program (Childcare, Housing, Ontario Works/ Stabilization, Employment services…
Added 21 hours ago
FS
Program Manager, Youth Transitions Support
Family Services of Greater Vancouver
Vancouver, BC
- $47 to $52 CAD / hour
- Full-time
Assist the Program Director in developing funding proposals for programs to ensure the continuous delivery of service
Added 21 hours ago
A
Director, Stations
AECOM
Mississauga, ON
- Full-time
The Director provides strategic leadership for the construction planning, execution, and delivery of major station projects, including the transition from detailed design into construction,…
Added 21 hours ago
W
Senior Manager Employee Health, Safety and Wellness
WorkSafeBC
Richmond, BC
- Full-time
As the Senior Manager of Employee Health, Safety, and Wellness, you'll be at the heart of our dynamic People and Culture Division, reporting directly to the Director. This role is a unique…
Added 21 hours ago
Chief Information Officer/Director, Digital Services
The City of Red Deer
Red Deer, AB
The City of Red Deer is seeking a dynamic and forward-thinking Chief Information Officer (CIO) / Director, Digital Services to help shape the future of technology and digital service…
Added 21 hours ago
EL
Advisor, Analytical Chemistry
Eli Lilly and Company
Toronto, ON
- Full-time
…the RLT CM&C Technical Operations function. Reporting to the Senior Director, Technical Operations, this position leads the technical transfer, development, optimization, and validation of…

Health Sciences North

Quality Improvement Consultant

Sudbury, ON, P3E 5J1, Canada

$104,984.62 - $123,550.18 / annum

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Job details

Pay: $104,984.62 - $123,550.18 / annum
Apply by: Nov 19, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Competition #	11113
Job Title	Quality Improvement Consultant
Department	Organizational Excellence
Status	Permanent Full-time Temporary Full-time (12 months)
Affiliation	Management
Shift Assignment	As Assigned
Bilingualism Required	No
Police Check Requirement	N/A
Site	RLHC- Management
Salary Information	$104,984.62 - $123,550.18 / annum
Application Closing Date	November 18, 2026

KEY FUNCTION:

Build organizational capability for quality improvement, advance patient safety in the organization and promote patient and family centred care. Share knowledge of patient safety principles, continuous quality improvement methodology and patient and family centred care through training, coaching and facilitating at all levels of the organization.

REPORTING:

Under the general direction of the Director, Quality and Patient Relations.

DUTIES:

Guide the organization in the ongoing development of measuring and monitoring patient experience, quality and safety.
Advance patient safety and quality in the organization through consultation and education on continuous quality improvement methodologies, patient safety concepts and patient and family centred care.
Provide consultation at all levels of the organization inclusive of physicians, learners and patient and family advisors to support corporate and program specific quality improvement, patient safety and patient experience priorities.
Facilitate quality improvement initiatives in alignment with HSN’s strategic direction and defined priority improvement target areas.
Use data sources to identify and communicate quality improvement and patient experience opportunities.
Assist in the selection and analysis of quality related performance indicators to monitor organizational, program and/or unit level performance in alignment with HSN’s strategic direction.
Promote the use of the Safety Event Management Systems to report safety events and good catches; provide coaching and assistance to all levels of leadership to facilitate the analysis, follow-up and documentation of events.
Collaborate with leadership to conduct patient safety event reviews and quality of care reviews in accordance with legislative requirements, best practice and policy; monitor and facilitate the implementation of countermeasures and reporting on process improvements as required.
Support the ongoing development of the HSN Quality Improvement Framework by developing, monitoring and revising standards.
Engage key stakeholders to influence patient and family participation in decision-making, information sharing, and policy and program development; encourage engagement at all levels of the organization following the HSN Patient Engagement Framework.
Teach and coach all levels of leadership to utilize and engage patient and family advisors to promote a quality experience; develop and deliver organizational wide education, inclusive of concepts of patient and family centred care, key strategies, tools and patient centered design.
Build quality improvement capability within all levels of HSN including physicians, learners and patient and family advisors, through designing and facilitating educational materials and sessions, coaching and support.
Prepare reports for target audiences (i.e. Quality Committee of the Board, Senior Management, Director and Program level committees, etc.), highlight trends and make recommendations.
Research and provide recommendations on the development of policies, procedures, and standards affecting patient safety, quality and risk by employing best practices and emerging trends.
Participate in supporting development and monitoring of the annual Quality Improvement Plan (QIP).
Determine and align improvement projects with HSN’s Strategic Plan; monitor and adjust to achieve goal outcomes.
Participate in the accreditation process and work to ensure that the program and HSN achieve, maintain and continually improve upon their accredited status.
Ensure a safe environment for patients, staff and visitors; investigate report, debrief and take or direct corrective action as required on incidents.
Collaborate with internal and external stakeholders/organizations/community groups to achieve program objectives, integrate and link services and foster partnerships across the continuum of service delivery.
Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
Represent the department or program on various committees and in meetings as required.
Perform other duties as required.

QUALIFICATIONS

EDUCATION AND TRAINING:

Minimum of a four (4) year Bachelor’s Degree in a professional health discipline, Business, or Engineering field, from an accredited university.
Master’s Degree in Business, Education, Behavioural Science, Health Sciences Administration or a related discipline is preferred.
Current Institution for Healthcare Improvement (IHI) patient safety Certificate, Canadian Patient Safety Institute (CPSI) Officer Certificate or equivalent is required.
Current Certificate in Lean Six Sigma Green, Black belt or equivalent is preferred.
Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE:

Minimum of three (3) years’ experience in a healthcare environment.
Two (2) years’ experience implementing improvement methodologies is required.
Two (2) years’ overall management/supervisory experience is preferred.
Demonstrated experience in data analysis, report generation and writing skills.

KNOWLEDGE/SKILLS/ABILITIES:

Demonstrated knowledge and understanding of legislative requirements relevant to patient care and healthcare facilities (i.e. Excellent Care for All Act, Public Hospitals Act, Quality of Care Information Protection Act, etc.) and Accreditation Canada standards.
Demonstrated current knowledge of patient safety and performance measurement.
Demonstrated knowledge of process improvement thinking and competency in applying associated tools and techniques.
Demonstrated knowledge of concepts of patient and family centred care.
Demonstrated ability to lead improvement projects independently.
Demonstrated excellent interpersonal and presentation skills.
Demonstrated ability to coach, advise and teach others using the principles of adult learning, group dynamics, group facilitation, needs analysis, program design and evaluation and change management.
Demonstrated training, experience or utilization of quality improvement methodology for process improvement.
Demonstrated ability to independently identify issues, plan improvements, measure success and continue improvement.
Demonstrated knowledge of relevant legislation and principles of management, hospital committee structure, conflict management and resolution, system needs analysis and organizational assessment.
Ability to use tact and discretion in dealing with health care providers and employees.
Demonstrated excellent computer skills with proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook) and patient information systems.
Demonstrated superior interpersonal and communication skills, both written and verbal.
Demonstrated commitment to the safety of co-workers and patients.

PERSONAL SUITABILITY:

Demonstrated ability to work in an execution, results-oriented environment.
Proven ability to work effectively with people at all levels in an organization and to build and maintain relationships with key internal and external stakeholders.
Demonstrated commitment to ongoing professional development.
Demonstrated professionalism in dealing with confidential and sensitive issues.
Demonstrated positive work record and excellent attendance record.
Ability to meet the physical and sensory demands of the job.
Ability to travel between local sites.

Selection Process: Candidates will be selected for this position on the basis of their skill, ability, experience and qualifications as identified in the resume and completed Application Form submitted. The Hospital reserves the right to conduct a formal interview where required. This posting is for an existing vacancy.

Health Sciences North is committed to providing accommodations to applicants with disabilities to enable their participation in the recruitment, assessment, selection and hiring stages of employment.

HSN THANKS ALL APPLICANTS. ONLY THOSE SELECTED FOR INTERVIEWS WILL BE CONTACTED. WE WILL NOT ACCEPT APPLICATIONS AFTER THE CLOSING DATE AND TIME.

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More about this job

Responsibilities

The Quality Improvement Consultant will build organizational capability for quality improvement and advance patient safety through coaching, facilitation, and education. They will also guide the organization in measuring patient experience and monitoring performance indicators to align with strategic goals.

Requirements

Candidates must possess a minimum of a four-year Bachelor's degree in a health discipline, Business, or Engineering, with a Master's degree preferred. At least three years of healthcare experience and two years of implementing improvement methodologies are required, along with relevant patient safety certifications.

Skills

Quality improvement
Patient safety
Data analysis
Lean Six Sigma
Change management
Process improvement
Facilitation
Coaching
Report generation
Stakeholder engagement
Policy development
Accreditation
Risk management
Performance measurement
Adult learning

Visa sponsorship

Not detected in the job text

Keywords

Quality Improvement
Patient Safety
Lean Six Sigma
Healthcare
Accreditation Canada
Performance Indicators
Data Analysis
Change Management
Patient Experience
Policy Development
Risk Management
Strategic Planning
Adult Learning
Microsoft Office
Safety Event Management Systems
Excellent Care for All Act
Public Hospitals Act
Quality of Care Information Protection Act
CPSI Officer Certificate
Process Improvement
Needs Analysis
Program Evaluation
Stakeholder Engagement
Consulting
Organizational Excellence
Health Sciences North
Incident Investigation
Countermeasures
Reporting

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