Ward Clerk

Competition #	10949
Job Title	Ward Clerk
Department	Ambulatory Care Services
Status	Permanent
Work Type	Part-time
Affiliation	CUPE Clerical
Shift Assignment	Days
Bilingualism Required	Yes
Police Check Requirement	N/A
Site	RLHC-CUPE Clerical
Salary Information	$30.04 - $31.58 /hour
Application Closing Date	Post until filed

KEY FUNCTION:
Act as the initial contact for the unit and provide supportive service by ensuring clear, concise communication, and facilitating the flow of information with other departments, the health care team, patients, visitors, and family members.

REPORTING:

Under the general direction of the Clinical Manager, Ambulatory Care Services, Medical Day Care Surgical Access, MSK Assessment Centre.

DUTIES:

1. Process patient admissions, transfers and discharges.
2. Create, prepare and maintain patient charts.
3. Book tests, procedures, appointments and coordinate patient flow (e.g. imaging requests, surgical requests).
4. Transcribe and process physician’s orders to ensure accurate and up-to-date patient data profiles.
5. Provide reception and general office functions to the unit (e.g. payroll entry, scheduling, and statistics).
6. Provide assistance, guidance, and direction to patients and visitors.
7. Answer enquiries and relay telephone calls and messages.
8. Provide updates and reports on unit status.
9. Order office supplies as required.
10. Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
11. Participate in hospital training as required.
12. Assist with improvement initiatives as required.
13. Perform other duties as required.

QUALIFICATIONS
EDUCATION AND TRAINING:
1. Minimum of a one (1) year Diploma in a Medical Office Administration field from an accredited college.
2. Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.

EXPERIENCE:

1. Minimum of six (6) months’ recent relevant experience required.

KNOWLEDGE/SKILLS/ABILITIES:

1. Demonstrated knowledge of and proficiency with Medical Terminology.
2. Demonstrated ability to type a minimum of 50 w.p.m. and proficiency in data entry.
3. Demonstrated computer skills with advanced proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook) and applicable patient information systems.
4. Demonstrated ability to effectively interact and communicate with patients, families, and healthcare workers.
5. Demonstrated interpersonal and communication skills.
6. Ability to prioritize tasks.
7. Demonstrated compliance with HSN’s privacy policy.
8. Demonstrated commitment to the safety of co-workers and patients.

PERSONAL SUITABILITY:

1. Demonstrated commitment to ongoing professional development.
2. Demonstrated professionalism in dealing with confidential and sensitive issues.
3. Demonstrated positive work record and good attendance record.
4. Ability to meet the physical and sensory demands of the job.

Selection Process: Candidates will be selected for this position on the basis of their skill, ability, experience and qualifications as identified in the resume and completed Application Form submitted. The Hospital reserves the right to conduct a formal interview where required. This posting is for an existing vacancy.

Health Sciences North is committed to providing accommodations to applicants with disabilities to enable their participation in the recruitment, assessment, selection and hiring stages of employment.

HSN THANKS ALL APPLICANTS. ONLY THOSE SELECTED FOR INTERVIEWS WILL BE CONTACTED. WE WILL NOT ACCEPT APPLICATIONS AFTER THE CLOSING DATE AND TIME.