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Applications Development Technology Lead
Citi
Mississauga, ON
- Full-time
Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions
Added 14 mins ago
CG
Graphic Designer
Canaccord Genuity Group Inc.
Toronto, ON
- Full-time
…entrepreneurial thinking, and a commitment to delivering tailored solutions for individual, institutional, and corporate clients. With a collaborative culture and global perspective, we…
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Sales Enablement Specialist
Telesat
Ottawa, ON
- Full-time
…providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 55 years. Backed by a…
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Specialist, Cloud and AI FinOps
Air Canada
Toronto, ON
- Full-time
Added 14 mins ago
BU
Manager, Accounting and Financial Reporting
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Ability to identify business requirements, define strategies, develop metrics, and implement practical business solutions under deadline;
Added 14 mins ago
EB
Fraud Analyst - Cards
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
…services from banking and lending, to trust and credit union…
Added 15 mins ago
PF
Professional Services Consultant
PureFacts Financial Solutions
Toronto, ON
- $80,000 to $100,000 CAD / year
…delivery of PureFacts' Broker-dealer compensation technology solutions, working directly with global clients to understand their compensation programs, business processes, and operational…
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Program and Events Producer
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
…Enablement team supporting Insurance and Guaranteed Wealth Solutions sales teams across Canada. In this role, you will independently lead small projects and work streams for advisor-facing…
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Full-Stack Software Engineer
Manulife
Toronto, ON
- Full-time
…Delivery team, where you’ll help design and deliver technology solutions supporting Finance and Treasury. The team works on interconnected applications responsible for financial…
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Retail Operations Specialist - Mars Canada
Mars
Bolton, ON · BOL-Mars Canada Inc.
- Full-time
Process Optimization: Identify and implement technology-driven solutions to automate workflows and drive continuous improvement in retail operations.
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Technical Analyst
Kyndryl
Victoria, BC · Regina, SK
- Full-time
Recommends (to senior staff) appropriate technical and/or procedural solutions to meet client needs.
Added 15 mins ago
IF
Senior DevOps
Intact FC
Montreal, QC
- Full-time
…environments that enable the team to develop, deliver, and operate its solutions efficiently, reliably, securely, and…
Added 29 mins ago
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Sanctions Developer (OFAC)
CGI
Halifax, NS
- Full-time
We are seeking a Sanctions Developer/Engineer to contribute to the enhancement and maintenance of the Client's sanctions screening platform within the OFAC compliance space.
Added 29 mins ago
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Senior Consultant, Software Delivery Developer - Gen AI and AI-Accelerated Modernization
Toast
Montreal, QC
- $77,000 to $102,000 USD / year
- Full-time
…Canada. We’re looking for a Senior Consultant, Software Delivery Developer to join their Gen AI and Software Delivery team in Montreal or Quebec City. This team helps major organizations…
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CRM specialist
Air Transat
Montreal, QC
- Full-time
…and demonstrated ease with collaborative digital tools and AI solutions (e.g., Copilot). Ability to quickly learn and adapt to new…
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AI Lab Builder
Toast
Vancouver, BC
- $80,000 to $100,000 USD / year
- Full-time
Design and build working prototypes, proofs of concept, demos, and workflow automations using short development cycles and user feedback to refine solutions
Added 29 mins ago
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Senior Full Stack Developer (Java/React)
Luxoft
Toronto, ON
- Contract
…quantitative analysts, and product teams to develop technology solutions that create tangible business value in the capital markets…
Added 29 mins ago
ZS
Generative AI Engineer
Zodiac Solutions, Inc
Toronto, ON
- Full-time
Added 29 mins ago
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Wealth Advisor - Orangeville/Newmarket
DUCA Financial Services Credit Union Ltd.
Toronto, ON · North York, ON
- Full-time
Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
Added 29 mins ago
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Senior Data Reporting Analyst
Equitable
Waterloo, ON
- $80,000 to $95,000 CAD / year
- Full-time
…teams to understand data requirements and deliver high-quality…
Added 29 mins ago
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Manager, Content strategy and Operations
Stingray
Toronto, ON
- Full-time
Professional communication and a solutions-first mindset.
Added 29 mins ago
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Integrated Talent Partner
Niagara Parks Commission
Niagara Falls, ON
- Full-time
Partner with leaders to provide practical HR guidance and solutions across the employee lifecycle.
Added 29 mins ago
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Operations Manager - Night Shift
Kohl & Frisch Limited
Concord, ON
- Full-time
+ Engage employees in identifying solutions, challenging existing practices, and embracing new ways of working.
Added 29 mins ago
Manager, Solutions Design
DSV
Milton, ON
…development of innovative, effective and compelling supply chain solutions that differentiate DSV’s supply chain solutions design and execution capabilities to external and internal…
Added 29 mins ago
Senior Manager, Solutions Design
DSV
Milton, ON
Job Posting Title: Senior Manager, Solutions Design

Health Standards Organization

Client Engagement Lead

Ottawa, ON, Canada
Pointe-Claire, QC, Canada

Salary: $98,000 - $115,300 (Commensurate with experience)

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Job details

Pay: Salary: $98,000 - $115,300 (Commensurate with experience)
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Accreditation Canada and Health Standards Organization (HSO) will not ask for personal information such as Social Insurance Numbers (SIN) or bank account information during the recruitment process via phone or email. If you receive such a request, it is not from Accreditation Canada or HSO. Applicants should always verify the legitimacy of such a communication and contact the organization directly through official channels to confirm.

Terms: Full-time permanent

Salary: $98,000 - $115,300 (Commensurate with experience)

This salary range reflects the expected starting salary based on qualifications and experience. This is not the full salary range for the position. Opportunities for growth within the full salary range are available in alignment with organizational policies and individual / organizational performance. The offer package provided to the successful candidate will be based on experience, qualifications and other relevant factors.

Location: Montreal (preferable) or Ottawa, Hybrid Work Model

About The Role:

Note that this job posting is for an existing vacancy.

Reporting to and working closely with the Senior Program Manager, Accreditation & Certification, Québec & Canadian Francophonie, the Program Manager represents the business unit and leads the assigned accreditation program through implementation, evaluation, and continuous improvement.

The incumbent manages a small team and ensures that program manuals, tools, and guidance are practical, relevant to Québec public-sector care settings, aligned with applicable standards, and easy for clinical teams to use.

As a trusted subject-matter resource, the Program Manager builds lasting relationships, advises regional and corporate teams, and uses client feedback, survey reports, and emerging trends and risks to improve program delivery and outcomes.

Main Responsibilities:

Represent the business unit and client perspective, working with the Senior Program Manager and peer Program Managers to align program, operational, and organizational priorities.
Manage a small team by setting clear priorities, supporting professional growth, and fostering accountability and collaboration.
Maintain, implement, evaluate, and continuously improve the assigned accreditation program.
Ensure program manuals, tools, and guidance align with applicable standards, reflect the realities of intended care settings and services, and are easy for clinical teams to use.
Review survey reports, follow up with clients, and use findings to improve the quality, consistency, and impact of interventions.
Build authentic, sustainable relationships with staff, clients, partners, and advisory and operational committees, while fostering effective internal and external collaboration.
Develop expertise in the relevant standards and program and serve as a trusted resource to internal and external stakeholders.
Contribute to key program deliverables and remain vigilant about their quality, proactively identifying and flagging gaps, risks, or inconsistencies and working with accountable teams to support outputs that meet expected standards.
Advise regional and enterprise-wide strategy by monitoring complex trends, risks, and issues; evaluating deliverables, processes, and outcomes; and implementing improvements with initiative, creativity, sound analysis, and judgment.

Must Have Qualifications:

University degree in health administration, business administration, public administration, healthcare management, or a related field. An equivalent combination of education and experience will be considered.
Five (5) or more years of progressive experience in healthcare, health system administration, quality improvement, accreditation, certification, consulting, or a related field, including leadership of people, programs, or complex initiatives.
Demonstrated ability to lead a small team, establish priorities, coach others, and create an accountable, collaborative work environment.
Proven ability to build durable stakeholder relationships and influence clients, partners, committees, and senior decision-makers.
Strong understanding of healthcare systems, standards, quality improvement methods, governance, and performance improvement.
Ability to analyze complex trends, risks, processes, and outcomes and turn findings into practical recommendations and well-judged change.
Excellent communication, facilitation, negotiation, and presentation skills in both French and English.

Desired Qualifications:

Experience working with healthcare accreditation, certification, standards development, quality assessment, regulatory, or evaluation programs, including the development or implementation of practical manuals and tools for clinical teams.
Knowledge of Québec's health and social services system, including its governance, policy environment, care settings, and key stakeholders.

WHAT YOU CAN EXPECT:

In Your First 30-90 Days:

Learn the assigned standards, program, client portfolio, contractual commitments, and strategic priorities.
Establish a strong working partnership with the Senior Program Manager and confirm the business unit’s program and operational priorities.
Build relationships with the team, clients, partners, and surveyors, and establish clear expectations and ways of working.
Assess priority trends, risks, and improvement opportunities and create an initial action plan with clear measures of success.

What We Can Offer To You:

Hybrid work model.
A culture that measures and values psychological safety, inclusion and engagement.

WHO WE ARE AND WHAT WE DO:

Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit, revenue generating organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 15,000 locations across five continents. Our people-centred programs and services have been setting the bar for quality across the health ecosystem for 65 years.

Join us toward a future that will lead to safer care and a healthier world. Let’s follow a mission together, where we empower and enable people around the world to continuously improve quality of care.

HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.

Artificial intelligence (AI) tools are not utilized to screen, assess or select candidates for positions at HSO.

We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022, 2023, 2024 and 2025.

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More about this job

Responsibilities

Lead and continuously improve an assigned accreditation program, ensuring its standards, manuals, and tools are practical and relevant to Québec care settings. Manage a small team, build stakeholder relationships, review program outcomes and risks, and advise on improvements to program delivery and organizational strategy.

Requirements

Requires a university degree in a relevant field or equivalent education and experience, plus at least five years of progressive experience in healthcare, quality improvement, accreditation, or a related area. Candidates must demonstrate team leadership, stakeholder influence, healthcare and quality improvement knowledge, analytical judgment, and excellent communication skills in French and English.

Skills

Program Management
Team Leadership
Healthcare Systems Knowledge
Accreditation
Quality Improvement
Standards Implementation
Governance
Performance Improvement
Risk Analysis
Trend Analysis
Strategic Planning
Communication
Facilitation
Negotiation
Bilingual Communication

Benefits

Hybrid Work Model
Inclusive Workplace Culture
Psychological Safety
Employee Engagement

Visa sponsorship

Not detected in the job text

Keywords

Healthcare
Accreditation
Certification
Health Standards
Quality Improvement
Program Management
Program Evaluation
Continuous Improvement
Clinical Teams
Program Manuals
Program Tools
Healthcare Governance
Performance Improvement
Stakeholder Engagement
Client Feedback
Survey Reports
Risk Assessment
Trend Analysis
Strategic Planning
Team Leadership
Coaching
Facilitation
Negotiation
French
English
Québec Health and Social Services System

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