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Added 2 mins ago
JF
Restaurant assistant manager
Joe's Food Emporium
Wolfville Ridge, NS
- From $21.95 CAD / hour
- Full-time
- On-site
Added 5 mins ago
RM
Shift manager - fast food restaurant
Restaurant McDonald's Lachenaie
Terrebonne, QC
- $19.1 to $22.1 CAD / hour
- Full-time
- On-site
Added 5 mins ago
AG
Manager, FP&A
Adelphi Group
Toronto, ON
- Full-time
We are seeking an experienced, client-focused FP&A Manager to serve as the go-to finance lead for our Commerce leadership team. Partnering across a number of client pods, you will own…
Added 5 mins ago
W
Business Administration Support
Wellington-Altus
Burlington, ON
- Full-time
The role of Business Administration Support, who reports to the Branch Administration Manager (BAM), is responsible for effectively managing all administrative aspects of the branch…
Added 6 mins ago
VC
Clinical Coordinator (RN/RPN), Mental Health & Addictions
Vancouver Coastal Health
Vancouver, BC
- $49.2 to $63.47 CAD / hour
- Full-time
Coordinates client care activities to deliver primary care, mental health and substance use services including housing and crisis intervention to designated residents/clients/patients.…
Added 6 mins ago
VC
Social Worker Case Manager - Assertive Community Treatment (ACT)
Vancouver Coastal Health
Vancouver, BC
- $44.85 to $56.02 CAD / hour
- Full-time
Within the context of a patient/client and family-centred framework and continuum-based care model and in accordance with established standards of professional practice and the vision,…
Added 6 mins ago
CS
Project Manager
Corrosion Service Company Limited
Regina, SK
- Full-time
Project Manager – Build Your Career with an Industry Leader!
Added 6 mins ago
UI
Sales and Service Coordinator
UAP Inc.
L'Orignal, ON
- $46,800 to $58,500 CAD / year
- Full-time
You will work in close collaboration with the Sales Manager.
Added 6 mins ago
E
Construction Manager
EllisDon
Halifax, NS · NS · Nova Scotia Projects
- Full-time
Ensure project safety standards, company, client policies and environmental programs are adhered to.
Added 19 mins ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
ON · Ontario, Canada
- Part-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 19 mins ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
NT · Northwest Territories, Canada
- Part-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 19 mins ago
B
Account specialist, High Value at Risk (HVAR)
BMO
ON · Ontario, Canada
- Part-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 19 mins ago
O(
Curo - Bilingual Property & Casualty Claims Express Advisor
OTIP (Ontario Teachers Insurance Plan)
Waterloo, ON
- Full-time
Reporting to the National Auto Claims Manager, the core parts of your role will be to:
Added 19 mins ago
B
Account specialist, High Value at Risk (HVAR)
BMO
AB · Alberta, Canada
- Part-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 19 mins ago
B
Account specialist, High Value at Risk (HVAR)
BMO
NT · Northwest Territories, Canada
- Part-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 19 mins ago
B
Account Specialist, LVAR
BMO
NT · Northwest Territories, Canada
- Full-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 19 mins ago
B
Account Specialist, LVAR
BMO
ON · Ontario, Canada
- Full-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 19 mins ago
B
Account Specialist, LVAR
BMO
AB · Alberta, Canada
- Full-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 19 mins ago
B
Account Specialist, LVAR
BMO
Quebec, QC
- Full-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 19 mins ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
BC · British Columbia, Canada
- Part-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 19 mins ago
B
Account specialist, High Value at Risk (HVAR)
BMO
NB · New Brunswick, Canada
- Part-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 19 mins ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
NB · New Brunswick, Canada
- Part-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 19 mins ago
CH
Personal Support Worker- Trent Lakes
CBI Home Health
Galway-Cavendish and Harvey, ON · Trent Lakes, ON
- Part-time
…perform light exercises. You will act at all times with the client and their family at the heart of all you do, observing, documenting, and reporting any changes in their condition to your…
Added 19 mins ago
B
Bilingual Account specialist, High Value at Risk (HVAR)
BMO
PE · Prince Edward Island, Canada
- Part-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
Added 19 mins ago
B
Account Specialist, LVAR
BMO
PE · Prince Edward Island, Canada
- Full-time
Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.

Health Standards Organization

Client Engagement Lead

Ottawa, ON, Canada
Pointe-Claire, QC, Canada

Salary: $98,000 - $115,300 (Commensurate with experience)

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Job details

Pay: Salary: $98,000 - $115,300 (Commensurate with experience)
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Accreditation Canada and Health Standards Organization (HSO) will not ask for personal information such as Social Insurance Numbers (SIN) or bank account information during the recruitment process via phone or email. If you receive such a request, it is not from Accreditation Canada or HSO. Applicants should always verify the legitimacy of such a communication and contact the organization directly through official channels to confirm.

Terms: Full-time permanent

Salary: $98,000 - $115,300 (Commensurate with experience)

This salary range reflects the expected starting salary based on qualifications and experience. This is not the full salary range for the position. Opportunities for growth within the full salary range are available in alignment with organizational policies and individual / organizational performance. The offer package provided to the successful candidate will be based on experience, qualifications and other relevant factors.

Location: Montreal (preferable) or Ottawa, Hybrid Work Model

About The Role:

Note that this job posting is for an existing vacancy.

Reporting to and working closely with the Senior Program Manager, Accreditation & Certification, Québec & Canadian Francophonie, the Program Manager represents the business unit and leads the assigned accreditation program through implementation, evaluation, and continuous improvement.

The incumbent manages a small team and ensures that program manuals, tools, and guidance are practical, relevant to Québec public-sector care settings, aligned with applicable standards, and easy for clinical teams to use.

As a trusted subject-matter resource, the Program Manager builds lasting relationships, advises regional and corporate teams, and uses client feedback, survey reports, and emerging trends and risks to improve program delivery and outcomes.

Main Responsibilities:

Represent the business unit and client perspective, working with the Senior Program Manager and peer Program Managers to align program, operational, and organizational priorities.
Manage a small team by setting clear priorities, supporting professional growth, and fostering accountability and collaboration.
Maintain, implement, evaluate, and continuously improve the assigned accreditation program.
Ensure program manuals, tools, and guidance align with applicable standards, reflect the realities of intended care settings and services, and are easy for clinical teams to use.
Review survey reports, follow up with clients, and use findings to improve the quality, consistency, and impact of interventions.
Build authentic, sustainable relationships with staff, clients, partners, and advisory and operational committees, while fostering effective internal and external collaboration.
Develop expertise in the relevant standards and program and serve as a trusted resource to internal and external stakeholders.
Contribute to key program deliverables and remain vigilant about their quality, proactively identifying and flagging gaps, risks, or inconsistencies and working with accountable teams to support outputs that meet expected standards.
Advise regional and enterprise-wide strategy by monitoring complex trends, risks, and issues; evaluating deliverables, processes, and outcomes; and implementing improvements with initiative, creativity, sound analysis, and judgment.

Must Have Qualifications:

University degree in health administration, business administration, public administration, healthcare management, or a related field. An equivalent combination of education and experience will be considered.
Five (5) or more years of progressive experience in healthcare, health system administration, quality improvement, accreditation, certification, consulting, or a related field, including leadership of people, programs, or complex initiatives.
Demonstrated ability to lead a small team, establish priorities, coach others, and create an accountable, collaborative work environment.
Proven ability to build durable stakeholder relationships and influence clients, partners, committees, and senior decision-makers.
Strong understanding of healthcare systems, standards, quality improvement methods, governance, and performance improvement.
Ability to analyze complex trends, risks, processes, and outcomes and turn findings into practical recommendations and well-judged change.
Excellent communication, facilitation, negotiation, and presentation skills in both French and English.

Desired Qualifications:

Experience working with healthcare accreditation, certification, standards development, quality assessment, regulatory, or evaluation programs, including the development or implementation of practical manuals and tools for clinical teams.
Knowledge of Québec's health and social services system, including its governance, policy environment, care settings, and key stakeholders.

WHAT YOU CAN EXPECT:

In Your First 30-90 Days:

Learn the assigned standards, program, client portfolio, contractual commitments, and strategic priorities.
Establish a strong working partnership with the Senior Program Manager and confirm the business unit’s program and operational priorities.
Build relationships with the team, clients, partners, and surveyors, and establish clear expectations and ways of working.
Assess priority trends, risks, and improvement opportunities and create an initial action plan with clear measures of success.

What We Can Offer To You:

Hybrid work model.
A culture that measures and values psychological safety, inclusion and engagement.

WHO WE ARE AND WHAT WE DO:

Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit, revenue generating organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 15,000 locations across five continents. Our people-centred programs and services have been setting the bar for quality across the health ecosystem for 65 years.

Join us toward a future that will lead to safer care and a healthier world. Let’s follow a mission together, where we empower and enable people around the world to continuously improve quality of care.

HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.

Artificial intelligence (AI) tools are not utilized to screen, assess or select candidates for positions at HSO.

We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022, 2023, 2024 and 2025.

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More about this job

Responsibilities

Lead and continuously improve an assigned accreditation program, ensuring its standards, manuals, and tools are practical and relevant to Québec care settings. Manage a small team, build stakeholder relationships, review program outcomes and risks, and advise on improvements to program delivery and organizational strategy.

Requirements

Requires a university degree in a relevant field or equivalent education and experience, plus at least five years of progressive experience in healthcare, quality improvement, accreditation, or a related area. Candidates must demonstrate team leadership, stakeholder influence, healthcare and quality improvement knowledge, analytical judgment, and excellent communication skills in French and English.

Skills

Program Management
Team Leadership
Healthcare Systems Knowledge
Accreditation
Quality Improvement
Standards Implementation
Governance
Performance Improvement
Risk Analysis
Trend Analysis
Strategic Planning
Communication
Facilitation
Negotiation
Bilingual Communication

Benefits

Hybrid Work Model
Inclusive Workplace Culture
Psychological Safety
Employee Engagement

Visa sponsorship

Not detected in the job text

Keywords

Healthcare
Accreditation
Certification
Health Standards
Quality Improvement
Program Management
Program Evaluation
Continuous Improvement
Clinical Teams
Program Manuals
Program Tools
Healthcare Governance
Performance Improvement
Stakeholder Engagement
Client Feedback
Survey Reports
Risk Assessment
Trend Analysis
Strategic Planning
Team Leadership
Coaching
Facilitation
Negotiation
French
English
Québec Health and Social Services System

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