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Added 10 mins ago
B
Senior Salesforce Administrator
Benevity
Remote, Canada
- Full-time
- Remote
…types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and…
Added 10 mins ago
B
Senior Salesforce Administrator
Benevity
Remote, Canada
- $77,800 to $106,920 CAD / year
- Full-time
- Remote
…types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and…
Added 25 mins ago
GC
Branch Administrator
GSF Car Parts
ON · Middlesex, ON
- Part-time
…integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme,…
Added 25 mins ago
LS
Senior Accountant - Permanent - 19567
LRO Staffing
Vaughan, ON
- Full-time
…surety partners rely on, and administers the group's accounting system. The role collaborates closely with the finance team, project managers, senior leadership, banking and surety…
Added 25 mins ago
O
Sr. Software Developer
OpenText
Richmond Hill, ON
- Full-time
Added 40 mins ago
TR
People & Culture (Hybrid)
Traction Rec
Vancouver, BC
- Full-time
1+ year of experience in administrative support, office administration, or a related role.
Added 40 mins ago
BH
Coordinator, Client Engagement, Partnership and Health Equity
Bruyère Health
Ottawa, ON
- Full-time
Undergraduate Degree of four (4) years in Public Health, Health Sciences, Social Work, Sociology, Human Rights, Health Administration or equivalent combination of experience, education and…
Added 40 mins ago
BH
Registered Practical Nurse, Complex Care
Bruyère Health
Ottawa, ON
- Full-time
Successful completion of RPN medication administration course or equivalent
Added 55 mins ago
Information Processing Tech. (Information Processing Technician 4)
The Government of Nova Scotia
Halifax, NS
…protection of forest, parks and wildlife resources and the administration of the province's Crown land. Together we are working with Nova Scotians to build a better future through…
Added 55 mins ago
LP
Senior Administrator & Yardi Operations (Condominium)
Larlyn Property Management Ltd.
London, ON
- Full-time
join our growing team as Administration & Yardi Operations Team Lead (Condominium Management). This leadership role is responsible for driving operational excellence, elevating team…
Added 1 hour ago
CH
License Practical Nurse - FT - Evenings
Centralus Health
St. Joseph's, NL · St Josephs, NL
- Full-time
Arnot Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the…
Added 1 hour ago
ML
Manager, HR Services
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Full-time
Lead the HR Service team in delivering high-quality HR support, including onboarding, offboarding, SAP administration, and employee lifecycle management.
Added 1 hour ago
CI
Manager, Sales Governance and Operations
Calian in Space & Technology
Ottawa, ON
- Full-time
…practices. This position provides oversight of contract vehicle administration, governance processes, sales operations reporting, business systems optimization, and strategic initiatives…
Added 1 hour ago
CD
Director of Information Technology
Cressey Development Group
Vancouver, BC
- $140,000 to $160,000 CAD / year
- Full-time
Application Strategy and Delivery – own the strategy, roadmap, configuration, and ongoing improvement of Cressey’s ERP system (Yardi) and the broader application portfolio, including…
Added 1 hour ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
Develop process flows, system interaction diagrams, and current-state versus future-state assessments.
Added 1 hour ago
T
Production Support Analyst Akamai
TechDoQuest
Toronto, ON
- Contract
Troubleshooting network, application and system issues to resolution and isolating problems using system logs and other tools
Added 1 hour ago
SL
Director, Compliance - SLC Management
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
…Compliance Program through operational oversight, regulatory program administration, project management, and governance activities. This role is responsible for coordinating key compliance…
Added 1 hour ago
SM
Director, Compliance - SLC Management
SLC Management
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
…Compliance Program through operational oversight, regulatory program administration, project management, and governance activities. This role is responsible for coordinating key compliance…
Added 1 hour ago
BC
Project Manager - Buildings West
Bird Construction
Edmonton, AB
- Full-time
Setting up projects, including administration set-up, document control, monthly progress and KPI update documents.
Added 1 hour ago
B
SENIOR BUSINESS ADVISOR - TECHNOLOGY AND OPERATIONS
BDC
Montreal, QC
- Full-time
Bachelor's degree in Computer Science, Business Administration, Commerce, Information Systems, Operations Management, Industrial Engineering, or a related field.
Added 1 hour ago
General Duty Nurse (N2) - NICU
Winnipeg Regional Health Authority
Winnipeg, MB
…needs. These services include independent nursing services, administration of prescribed medical treatments, a leadership role within the healthcare team, and facilitating coordination of…
Added 1 hour ago
GI
Senior Technology Designer
Global Infrastructure
Vancouver, BC
- Full-time
We are the curious. Problem solvers. Driven to unlock the potential in every system. Across five countries are 1,100 engineers, designers, and consultants collaborating to elevate the human…
Added 1 hour ago
Supervisor, Operations
DSV
Milton, ON
Core Purpose and Essence of the Position: Supervise warehousing operations and administration within the area of responsibility assigned, and manage a group of Logistics Coordinators,…
Added 1 hour ago
CH
Co-ordinator, Growth Services
Co-operative Housing Federation of Canada (CHF Canada)
Ottawa, ON
- Full-time
…strategic initiatives by assisting Program Managers with contract administration; preparing agendas and minutes; tracking actions, schedules and follow-up; maintaining document version…
Added 2 hours ago
Senior Specialist, Compliance and Quality Assurance
CMHC - SCHL
Calgary, AB · Vancouver, BC · Halifax, NS · Ottawa, ON · Toronto, ON · Montreal, QC
The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

Health Standards Organization

Client Engagement Lead

Ottawa, ON, Canada
Pointe-Claire, QC, Canada

Salary: $98,000 - $115,300 (Commensurate with experience)

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Job details

Pay: Salary: $98,000 - $115,300 (Commensurate with experience)
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Accreditation Canada and Health Standards Organization (HSO) will not ask for personal information such as Social Insurance Numbers (SIN) or bank account information during the recruitment process via phone or email. If you receive such a request, it is not from Accreditation Canada or HSO. Applicants should always verify the legitimacy of such a communication and contact the organization directly through official channels to confirm.

Terms: Full-time permanent

Salary: $98,000 - $115,300 (Commensurate with experience)

This salary range reflects the expected starting salary based on qualifications and experience. This is not the full salary range for the position. Opportunities for growth within the full salary range are available in alignment with organizational policies and individual / organizational performance. The offer package provided to the successful candidate will be based on experience, qualifications and other relevant factors.

Location: Montreal (preferable) or Ottawa, Hybrid Work Model

About The Role:

Note that this job posting is for an existing vacancy.

Reporting to and working closely with the Senior Program Manager, Accreditation & Certification, Québec & Canadian Francophonie, the Program Manager represents the business unit and leads the assigned accreditation program through implementation, evaluation, and continuous improvement.

The incumbent manages a small team and ensures that program manuals, tools, and guidance are practical, relevant to Québec public-sector care settings, aligned with applicable standards, and easy for clinical teams to use.

As a trusted subject-matter resource, the Program Manager builds lasting relationships, advises regional and corporate teams, and uses client feedback, survey reports, and emerging trends and risks to improve program delivery and outcomes.

Main Responsibilities:

Represent the business unit and client perspective, working with the Senior Program Manager and peer Program Managers to align program, operational, and organizational priorities.
Manage a small team by setting clear priorities, supporting professional growth, and fostering accountability and collaboration.
Maintain, implement, evaluate, and continuously improve the assigned accreditation program.
Ensure program manuals, tools, and guidance align with applicable standards, reflect the realities of intended care settings and services, and are easy for clinical teams to use.
Review survey reports, follow up with clients, and use findings to improve the quality, consistency, and impact of interventions.
Build authentic, sustainable relationships with staff, clients, partners, and advisory and operational committees, while fostering effective internal and external collaboration.
Develop expertise in the relevant standards and program and serve as a trusted resource to internal and external stakeholders.
Contribute to key program deliverables and remain vigilant about their quality, proactively identifying and flagging gaps, risks, or inconsistencies and working with accountable teams to support outputs that meet expected standards.
Advise regional and enterprise-wide strategy by monitoring complex trends, risks, and issues; evaluating deliverables, processes, and outcomes; and implementing improvements with initiative, creativity, sound analysis, and judgment.

Must Have Qualifications:

University degree in health administration, business administration, public administration, healthcare management, or a related field. An equivalent combination of education and experience will be considered.
Five (5) or more years of progressive experience in healthcare, health system administration, quality improvement, accreditation, certification, consulting, or a related field, including leadership of people, programs, or complex initiatives.
Demonstrated ability to lead a small team, establish priorities, coach others, and create an accountable, collaborative work environment.
Proven ability to build durable stakeholder relationships and influence clients, partners, committees, and senior decision-makers.
Strong understanding of healthcare systems, standards, quality improvement methods, governance, and performance improvement.
Ability to analyze complex trends, risks, processes, and outcomes and turn findings into practical recommendations and well-judged change.
Excellent communication, facilitation, negotiation, and presentation skills in both French and English.

Desired Qualifications:

Experience working with healthcare accreditation, certification, standards development, quality assessment, regulatory, or evaluation programs, including the development or implementation of practical manuals and tools for clinical teams.
Knowledge of Québec's health and social services system, including its governance, policy environment, care settings, and key stakeholders.

WHAT YOU CAN EXPECT:

In Your First 30-90 Days:

Learn the assigned standards, program, client portfolio, contractual commitments, and strategic priorities.
Establish a strong working partnership with the Senior Program Manager and confirm the business unit’s program and operational priorities.
Build relationships with the team, clients, partners, and surveyors, and establish clear expectations and ways of working.
Assess priority trends, risks, and improvement opportunities and create an initial action plan with clear measures of success.

What We Can Offer To You:

Hybrid work model.
A culture that measures and values psychological safety, inclusion and engagement.

WHO WE ARE AND WHAT WE DO:

Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit, revenue generating organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 15,000 locations across five continents. Our people-centred programs and services have been setting the bar for quality across the health ecosystem for 65 years.

Join us toward a future that will lead to safer care and a healthier world. Let’s follow a mission together, where we empower and enable people around the world to continuously improve quality of care.

HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.

Artificial intelligence (AI) tools are not utilized to screen, assess or select candidates for positions at HSO.

We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022, 2023, 2024 and 2025.

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More about this job

Responsibilities

Lead and continuously improve an assigned accreditation program, ensuring its standards, manuals, and tools are practical and relevant to Québec care settings. Manage a small team, build stakeholder relationships, review program outcomes and risks, and advise on improvements to program delivery and organizational strategy.

Requirements

Requires a university degree in a relevant field or equivalent education and experience, plus at least five years of progressive experience in healthcare, quality improvement, accreditation, or a related area. Candidates must demonstrate team leadership, stakeholder influence, healthcare and quality improvement knowledge, analytical judgment, and excellent communication skills in French and English.

Skills

Program Management
Team Leadership
Healthcare Systems Knowledge
Accreditation
Quality Improvement
Standards Implementation
Governance
Performance Improvement
Risk Analysis
Trend Analysis
Strategic Planning
Communication
Facilitation
Negotiation
Bilingual Communication

Benefits

Hybrid Work Model
Inclusive Workplace Culture
Psychological Safety
Employee Engagement

Visa sponsorship

Not detected in the job text

Keywords

Healthcare
Accreditation
Certification
Health Standards
Quality Improvement
Program Management
Program Evaluation
Continuous Improvement
Clinical Teams
Program Manuals
Program Tools
Healthcare Governance
Performance Improvement
Stakeholder Engagement
Client Feedback
Survey Reports
Risk Assessment
Trend Analysis
Strategic Planning
Team Leadership
Coaching
Facilitation
Negotiation
French
English
Québec Health and Social Services System

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