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Added 12 mins ago
U
Human Resources Generalist
Univeris
Toronto, ON
- $65,000 to $80,000 CAD / year
- Full-time
…in 1991, Univeris has over 75 staff and 15 leading financial services clients representing over 17,000 financial advisors on the platform. It offers the most comprehensive wealth management…
Added 12 mins ago
QU
Faculty Operations Coordinator
Queen's University
Kingston, ON
- $62,142 to $75,772 CAD / year
- Temporary
…support, communications leadership, and project management services that advance the Department’s strategic, academic, and administrative priorities. This position will lead…
Added 12 mins ago
KI
Senior Planner/Scheduler, Infrastructure
KAPP Infrastructure Inc.
Vaughan, ON
- $75,000 to $105,000 CAD / year
- Full-time
Over the last 40 years in Ontario, KAPP Infrastructure has continued to grow and evolve and is now a leading provider of construction services across the province.
Added 13 mins ago
B
Senior Counsel, Wealth Management
BMO
Toronto, ON · FCP
- Full-time
…principals, practices and procedures, and knowledge of the financial services industry and its environment, in particular securities. Influences and negotiates to achieve business…
Added 13 mins ago
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Senior Credit Officer
BMO
Montreal, QC · HO
- Full-time
Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
Added 13 mins ago
OM
Senior Manager, Financial Literacy Program Design & Delivery
Ontario Medical Association
Toronto, ON
- Full-time
The Senior Manager, Strategy Portfolio Office, is responsible for leading the design, development, and delivery of a comprehensive financial literacy program for members. The role…
Added 13 mins ago
VR
Macro Strategies Co-Op Internship - Winter 2027
Validus Risk Management
Toronto, ON
- $22 to $25 CAD / hour
- Full-time
Working at Validus can offer an exciting opportunity for both personal development and professional growth. Share in our mission to become the largest and most respected specialist provider…
Added 13 mins ago
J
Enterprise Account Manager
JAGGAER
Canada
- Full-time
…quantifiable value, and building strong relationships with senior executives. You will own the commercial relationship, including renewals, upsell, cross-sell, and new business…
Added 13 mins ago
E
People Partner (Part-Time)
EcoOnline
Toronto, ON
- Part-time
…learning opportunities for ambitious professionals seeking development in a rapidly expanding…
Added 13 mins ago
CH
Senior Financial Analyst
CMHA HPE Addictions and Mental Health Services
Belleville, ON
- Full-time
The Canadian Mental Health Association Hastings Prince Edward (CMHA HPE) provides a wide range of services and programs to support individuals aged 16 and older in achieving their mental…
Added 13 mins ago
DF
Call for Applications for the DUCA Board of Directors
DUCA Financial Services Credit Union Ltd.
ON · Ontario, Canada
- Other
…Member experience in the delivery of financial products and services. Moreover, the potential Director should own or desire to own a big vision for DUCA to make a difference using our…
Added 13 mins ago
PL
Project Coordinator
Philson Ltd.
Fredericton, NB
- Full-time
Philson Ltd has been in business since 1994 and is active in local civil markets such as site development, road building, underground utilities, and water/wastewater treatment.
Added 13 mins ago
DF
Executive Director
Dress for Success Central Alberta
Red Deer, AB
- Part-time
As the organization's senior leader and primary spokesperson, the Executive Director is responsible for advancing strategic priorities, securing resources, building meaningful partnerships,…
Added 13 mins ago
SO
Marketing Manager
Spirit of Math Schools Inc.
Toronto, ON · North York, ON
- Full-time
Location: Toronto, Ontario | Department: Marketing | Reports to: Vice President, Corporate Services
Added 13 mins ago
MU
Senior Manager Equity, Diversity and Inclusion Strategic Initiatives
McMaster University
Hamilton, ON
- Full-time
The Senior Manager will be the primary contact for FHS equity initiatives, will support committees and working groups and will provide information and advice to internal and external…
Added 13 mins ago
V
Senior Associate, Business Development (Finance/Accounting Staffing Agency)
Vaco
Toronto, ON
- Full-time
Senior Associate, Business Development, Talent Solutions
Added 13 mins ago
KC
Senior Campaign Manager, Social
Kim Cosic Consulting Inc.
Toronto, ON
- Full-time
The role of the Senior Campaign Manager, Social is responsible for the overall account performance and execution. Their goal is to provide best in class expertise and recommendations that…
Added 13 mins ago
RW
Senior Associate Advisor
RBC Wealth Management
Toronto, ON
- Full-time
Coordinate the delivery of investment, financial planning, tax and estate services by engaging the right internal specialists and external advisors at the right time.
Added 13 mins ago
VC
Senior Software Engineer (Golang, Microservices, DevOps)
VTRAC Consulting Corporation (WBE)
Toronto, ON · Greater Toronto Area, Canada
- $120,000 to $140,000 CAD / year
- Full-time
There is an exciting opportunity for a Senior Software Engineer to join a fast-growing technology company redefining enterprise energy management through intelligent, data-driven solutions.…
Added 13 mins ago
V
Associate Director, Business Development (IT Agency Staffing & Recruitment)
Vaco
Vancouver, BC
- Full-time
Associate Director, Business Development, Technology
Added 13 mins ago
MC
Project Manager - Business Change
MatchBox Consulting Group
Burnaby, BC
- Contract
Prepare business reports, presentations, and financial documentation for senior leadership.
Added 27 mins ago
A
Technology Strategy & Transformation Consultant
Accenture
Ottawa, ON · Toronto, ON
- Full-time
Support thought leadership, asset development, and intellectual capital efforts with support from more senior colleagues;
Added 27 mins ago
Procurement Specialist
Acciona
ON · CAN - Ontario Line North
ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 65,000 professionals,…
Added 27 mins ago
C
Souscripteur, Marché des petites et moyennes entreprises/Underwriter or Senior Underwriter, Lower Middle Market
Chubb
Montreal, QC
- Full-time
…compagnie se distingue grâce à un large éventail de produits et services, une vaste capacité de distribution, une santé financière exceptionnelle, son excellence en souscription, une…
Added 27 mins ago
SN
193-26-3 Land Based Helper
Six Nations
Ohsweken, ON
- Full-time
Development and implementation of the Hodi:noshoni/ Rotinonhsion:ni Wellness Model, trauma-informed care using culture as foundation for the development of services and programs

Health Standards Organization

Client Engagement Lead

Ottawa, ON, Canada
Pointe-Claire, QC, Canada

Salary: $98,000 - $115,300 (Commensurate with experience)

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Job details

Pay: Salary: $98,000 - $115,300 (Commensurate with experience)
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Accreditation Canada and Health Standards Organization (HSO) will not ask for personal information such as Social Insurance Numbers (SIN) or bank account information during the recruitment process via phone or email. If you receive such a request, it is not from Accreditation Canada or HSO. Applicants should always verify the legitimacy of such a communication and contact the organization directly through official channels to confirm.

Terms: Full-time permanent

Salary: $98,000 - $115,300 (Commensurate with experience)

This salary range reflects the expected starting salary based on qualifications and experience. This is not the full salary range for the position. Opportunities for growth within the full salary range are available in alignment with organizational policies and individual / organizational performance. The offer package provided to the successful candidate will be based on experience, qualifications and other relevant factors.

Location: Montreal (preferable) or Ottawa, Hybrid Work Model

About The Role:

Note that this job posting is for an existing vacancy.

Reporting to and working closely with the Senior Program Manager, Accreditation & Certification, Québec & Canadian Francophonie, the Program Manager represents the business unit and leads the assigned accreditation program through implementation, evaluation, and continuous improvement.

The incumbent manages a small team and ensures that program manuals, tools, and guidance are practical, relevant to Québec public-sector care settings, aligned with applicable standards, and easy for clinical teams to use.

As a trusted subject-matter resource, the Program Manager builds lasting relationships, advises regional and corporate teams, and uses client feedback, survey reports, and emerging trends and risks to improve program delivery and outcomes.

Main Responsibilities:

Represent the business unit and client perspective, working with the Senior Program Manager and peer Program Managers to align program, operational, and organizational priorities.
Manage a small team by setting clear priorities, supporting professional growth, and fostering accountability and collaboration.
Maintain, implement, evaluate, and continuously improve the assigned accreditation program.
Ensure program manuals, tools, and guidance align with applicable standards, reflect the realities of intended care settings and services, and are easy for clinical teams to use.
Review survey reports, follow up with clients, and use findings to improve the quality, consistency, and impact of interventions.
Build authentic, sustainable relationships with staff, clients, partners, and advisory and operational committees, while fostering effective internal and external collaboration.
Develop expertise in the relevant standards and program and serve as a trusted resource to internal and external stakeholders.
Contribute to key program deliverables and remain vigilant about their quality, proactively identifying and flagging gaps, risks, or inconsistencies and working with accountable teams to support outputs that meet expected standards.
Advise regional and enterprise-wide strategy by monitoring complex trends, risks, and issues; evaluating deliverables, processes, and outcomes; and implementing improvements with initiative, creativity, sound analysis, and judgment.

Must Have Qualifications:

University degree in health administration, business administration, public administration, healthcare management, or a related field. An equivalent combination of education and experience will be considered.
Five (5) or more years of progressive experience in healthcare, health system administration, quality improvement, accreditation, certification, consulting, or a related field, including leadership of people, programs, or complex initiatives.
Demonstrated ability to lead a small team, establish priorities, coach others, and create an accountable, collaborative work environment.
Proven ability to build durable stakeholder relationships and influence clients, partners, committees, and senior decision-makers.
Strong understanding of healthcare systems, standards, quality improvement methods, governance, and performance improvement.
Ability to analyze complex trends, risks, processes, and outcomes and turn findings into practical recommendations and well-judged change.
Excellent communication, facilitation, negotiation, and presentation skills in both French and English.

Desired Qualifications:

Experience working with healthcare accreditation, certification, standards development, quality assessment, regulatory, or evaluation programs, including the development or implementation of practical manuals and tools for clinical teams.
Knowledge of Québec's health and social services system, including its governance, policy environment, care settings, and key stakeholders.

WHAT YOU CAN EXPECT:

In Your First 30-90 Days:

Learn the assigned standards, program, client portfolio, contractual commitments, and strategic priorities.
Establish a strong working partnership with the Senior Program Manager and confirm the business unit’s program and operational priorities.
Build relationships with the team, clients, partners, and surveyors, and establish clear expectations and ways of working.
Assess priority trends, risks, and improvement opportunities and create an initial action plan with clear measures of success.

What We Can Offer To You:

Hybrid work model.
A culture that measures and values psychological safety, inclusion and engagement.

WHO WE ARE AND WHAT WE DO:

Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit, revenue generating organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 15,000 locations across five continents. Our people-centred programs and services have been setting the bar for quality across the health ecosystem for 65 years.

Join us toward a future that will lead to safer care and a healthier world. Let’s follow a mission together, where we empower and enable people around the world to continuously improve quality of care.

HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.

Artificial intelligence (AI) tools are not utilized to screen, assess or select candidates for positions at HSO.

We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022, 2023, 2024 and 2025.

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More about this job

Responsibilities

Lead and continuously improve an assigned accreditation program, ensuring its standards, manuals, and tools are practical and relevant to Québec care settings. Manage a small team, build stakeholder relationships, review program outcomes and risks, and advise on improvements to program delivery and organizational strategy.

Requirements

Requires a university degree in a relevant field or equivalent education and experience, plus at least five years of progressive experience in healthcare, quality improvement, accreditation, or a related area. Candidates must demonstrate team leadership, stakeholder influence, healthcare and quality improvement knowledge, analytical judgment, and excellent communication skills in French and English.

Skills

Program Management
Team Leadership
Healthcare Systems Knowledge
Accreditation
Quality Improvement
Standards Implementation
Governance
Performance Improvement
Risk Analysis
Trend Analysis
Strategic Planning
Communication
Facilitation
Negotiation
Bilingual Communication

Benefits

Hybrid Work Model
Inclusive Workplace Culture
Psychological Safety
Employee Engagement

Visa sponsorship

Not detected in the job text

Keywords

Healthcare
Accreditation
Certification
Health Standards
Quality Improvement
Program Management
Program Evaluation
Continuous Improvement
Clinical Teams
Program Manuals
Program Tools
Healthcare Governance
Performance Improvement
Stakeholder Engagement
Client Feedback
Survey Reports
Risk Assessment
Trend Analysis
Strategic Planning
Team Leadership
Coaching
Facilitation
Negotiation
French
English
Québec Health and Social Services System

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