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Added 5 mins ago
TC
Manager, Benefits & Pension
Toromont Cat
Concord, ON
- Full-time
Toromont Industries is looking for a Manager - Benefits & Pension to join our team. Reporting to the Director, Total Rewards, the Manager, Benefits & Pension provides leadership across…
Added 19 mins ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
The Manager Policy and Risk Management is responsible for research and analysis, policy and procedures, and risk management.
Added 19 mins ago
CN
Manager, S&T Project Controls
Canadian Nuclear Laboratories
Chalk River, ON
- Full-time
Are you looking for a role that will challenge your leadership, analytical, and strategic planning skills? Can you see yourself guiding a high‑performing project controls team that supports…
Added 19 mins ago
B
Managing Director - Cybersecurity & Core Technology Audit
BMO
Toronto, ON · FCP
- Full-time
Provides strategic leadership and enterprise-wide oversight of audit coverage across Cybersecurity and Core Technology, ensuring robust, risk-based assurance aligned to the Bank’s evolving…
Added 20 mins ago
SD
Senior Product Manager
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
As the Senior Product Manager, you are a creative problem-solver with a passion for improving the health of Canadians and delivering exceptional customer-facing applications. You will work…
Added 20 mins ago
Senior Commercial Marketer
Talent Acquisition Team at Westland Insurance. Text reply only.
Burlington, ON
We’re searching for a Senior Commercial Marketer. Are you searching for new possibilities?
Added 35 mins ago
B
Mortgage Specialist
BMO
Westmount, QC
- Full-time
…your existing referral network with our competitive referral programs to achieve your full…
Added 35 mins ago
B
Mortgage Specialist
BMO
Montreal, QC
- Full-time
…your existing referral network with our competitive referral programs to achieve your full…
Added 35 mins ago
B
Mortgage Specialist
BMO
Montreal, QC
- Full-time
…your existing referral network with our competitive referral programs to achieve your full…
Added 35 mins ago
B
Mortgage Specialist
BMO
Montreal, QC
- Full-time
…your existing referral network with our competitive referral programs to achieve your full…
Added 35 mins ago
B
REGIONAL MANAGER, INCLUSIVE ENTREPRENEURSHIP - BC & North
BDC
Vancouver, BC
- Full-time
…small and medium-sized businesses across Canada. As Regional Manager, Inclusive Entrepreneurship - BC & North, you will lead the regional go-to-market strategy to expand BDC’s reach among…
Added 50 mins ago
AW
Engineering And Maintenance Manager
Atlantic Wallboard
Saint John, NB
- Full-time
We are looking for an energetic, motivated, and forward-thinking leader to join our team as Engineering & Maintenance Manager at Irving Wallboard. This opportunity is ideal for a…
Added 1 hour ago
Office Manager
The Government of Nova Scotia
HALIFAX, NS
Reviewing comprehensive emergency management programs by the province and municipalities and ensuring they are robust
Added 1 hour ago
S
Business Development Representative - SMT
Solink
Remote, Canada
- $68,500 to $85,000 CAD / year
- Full-time
- Remote
…team-wide tasks and initiatives, with direction provided from their manager or more senior…
Added 1 hour ago
RB
Senior Manager, Client Engagement
Royal Bank of Canada
Toronto, ON
- Full-time
…investments, place trades quickly and track how they are doing. As Senior Manager, Client Engagement, you will be accountable for developing insights and proposals to improve our client's…
Added 1 hour ago
DF
Executive Director
Dress for Success Central Alberta
Red Deer, AB
- Full-time
As the organization's senior leader and primary spokesperson, the Executive Director is responsible for advancing strategic priorities, securing resources, building meaningful partnerships,…
Added 1 hour ago
B
Enterprise Architect
BRP
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Collaborate closely with the Cyber Advisory team on strategic IT portfolio initiatives, embedding security architecture and risk‑based guidance early in project lifecycles to support…
Added 1 hour ago
D
Manager - Technology Strategy-24 Month Fixed Term Contract
Deloitte
Toronto, ON
- Full-time
As a Manager, you'll work closely with senior leaders to drive various strategic initiatives around enterprise platform strategy, agentic AI system design, AI governance, enterprise data…
Added 1 hour ago
B
Senior Credit Officer
BMO
Montreal, QC · HO
- Full-time
Provides strategic input into business decisions as a trusted advisor.
Added 1 hour ago
OM
Senior Manager, Financial Literacy Program Design & Delivery
Ontario Medical Association
Toronto, ON
- Full-time
The Senior Manager, Strategy Portfolio Office, is responsible for leading the design, development, and delivery of a comprehensive financial literacy program for members. The role…
Added 1 hour ago
G
Key Account Manager
Greenhouse
Toronto, ON
- Full-time
…we need a competitive, positive, results-driven Key Account Manager to keep that momentum going. You'll own a defined portfolio of Canadian grocery accounts, spanning national, regional,…
Added 1 hour ago
CH
Senior Financial Analyst
CMHA HPE Addictions and Mental Health Services
Belleville, ON
- Full-time
Reporting to the Finance Manager, the Senior Financial Analyst is responsible for providing advanced financial analysis, reporting, budgeting, forecasting, and strategic financial support…
Added 1 hour ago
DF
Executive Director
Dress for Success Central Alberta
Red Deer, AB
- Part-time
As the organization's senior leader and primary spokesperson, the Executive Director is responsible for advancing strategic priorities, securing resources, building meaningful partnerships,…
Added 1 hour ago
SO
Marketing Manager
Spirit of Math Schools Inc.
Toronto, ON · North York, ON
- Full-time
The Marketing Manager provides overall leadership, strategic direction and operational accountability for the Spirit of Math Marketing Department. The role translates organizational growth…
Added 1 hour ago
TH
Sr. Manager, Restaurant Technology Deployment & Vendor Management, Tim Hortons
Tim Hortons
Toronto, ON
- Full-time
The Senior Manager serves as the primary business owner for strategic technology partners, ensuring vendors consistently meet their commitments on cost, quality, and schedule. Working…

Health Standards Organization

Client Engagement Lead

Ottawa, ON, Canada
Pointe-Claire, QC, Canada

Salary: $98,000 - $115,300 (Commensurate with experience)

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Job details

Pay: Salary: $98,000 - $115,300 (Commensurate with experience)
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Accreditation Canada and Health Standards Organization (HSO) will not ask for personal information such as Social Insurance Numbers (SIN) or bank account information during the recruitment process via phone or email. If you receive such a request, it is not from Accreditation Canada or HSO. Applicants should always verify the legitimacy of such a communication and contact the organization directly through official channels to confirm.

Terms: Full-time permanent

Salary: $98,000 - $115,300 (Commensurate with experience)

This salary range reflects the expected starting salary based on qualifications and experience. This is not the full salary range for the position. Opportunities for growth within the full salary range are available in alignment with organizational policies and individual / organizational performance. The offer package provided to the successful candidate will be based on experience, qualifications and other relevant factors.

Location: Montreal (preferable) or Ottawa, Hybrid Work Model

About The Role:

Note that this job posting is for an existing vacancy.

Reporting to and working closely with the Senior Program Manager, Accreditation & Certification, Québec & Canadian Francophonie, the Program Manager represents the business unit and leads the assigned accreditation program through implementation, evaluation, and continuous improvement.

The incumbent manages a small team and ensures that program manuals, tools, and guidance are practical, relevant to Québec public-sector care settings, aligned with applicable standards, and easy for clinical teams to use.

As a trusted subject-matter resource, the Program Manager builds lasting relationships, advises regional and corporate teams, and uses client feedback, survey reports, and emerging trends and risks to improve program delivery and outcomes.

Main Responsibilities:

Represent the business unit and client perspective, working with the Senior Program Manager and peer Program Managers to align program, operational, and organizational priorities.
Manage a small team by setting clear priorities, supporting professional growth, and fostering accountability and collaboration.
Maintain, implement, evaluate, and continuously improve the assigned accreditation program.
Ensure program manuals, tools, and guidance align with applicable standards, reflect the realities of intended care settings and services, and are easy for clinical teams to use.
Review survey reports, follow up with clients, and use findings to improve the quality, consistency, and impact of interventions.
Build authentic, sustainable relationships with staff, clients, partners, and advisory and operational committees, while fostering effective internal and external collaboration.
Develop expertise in the relevant standards and program and serve as a trusted resource to internal and external stakeholders.
Contribute to key program deliverables and remain vigilant about their quality, proactively identifying and flagging gaps, risks, or inconsistencies and working with accountable teams to support outputs that meet expected standards.
Advise regional and enterprise-wide strategy by monitoring complex trends, risks, and issues; evaluating deliverables, processes, and outcomes; and implementing improvements with initiative, creativity, sound analysis, and judgment.

Must Have Qualifications:

University degree in health administration, business administration, public administration, healthcare management, or a related field. An equivalent combination of education and experience will be considered.
Five (5) or more years of progressive experience in healthcare, health system administration, quality improvement, accreditation, certification, consulting, or a related field, including leadership of people, programs, or complex initiatives.
Demonstrated ability to lead a small team, establish priorities, coach others, and create an accountable, collaborative work environment.
Proven ability to build durable stakeholder relationships and influence clients, partners, committees, and senior decision-makers.
Strong understanding of healthcare systems, standards, quality improvement methods, governance, and performance improvement.
Ability to analyze complex trends, risks, processes, and outcomes and turn findings into practical recommendations and well-judged change.
Excellent communication, facilitation, negotiation, and presentation skills in both French and English.

Desired Qualifications:

Experience working with healthcare accreditation, certification, standards development, quality assessment, regulatory, or evaluation programs, including the development or implementation of practical manuals and tools for clinical teams.
Knowledge of Québec's health and social services system, including its governance, policy environment, care settings, and key stakeholders.

WHAT YOU CAN EXPECT:

In Your First 30-90 Days:

Learn the assigned standards, program, client portfolio, contractual commitments, and strategic priorities.
Establish a strong working partnership with the Senior Program Manager and confirm the business unit’s program and operational priorities.
Build relationships with the team, clients, partners, and surveyors, and establish clear expectations and ways of working.
Assess priority trends, risks, and improvement opportunities and create an initial action plan with clear measures of success.

What We Can Offer To You:

Hybrid work model.
A culture that measures and values psychological safety, inclusion and engagement.

WHO WE ARE AND WHAT WE DO:

Health Standards Organization (HSO) and our affiliates Accreditation Canada (AC) and the Institute for Quality Management in Healthcare (IQMH) are global, not-for-profit, revenue generating organizations. Together, we develop standards and deliver assessment programs and quality improvement solutions that have been adopted in over 15,000 locations across five continents. Our people-centred programs and services have been setting the bar for quality across the health ecosystem for 65 years.

Join us toward a future that will lead to safer care and a healthier world. Let’s follow a mission together, where we empower and enable people around the world to continuously improve quality of care.

HSO is committed to fostering a culture of inclusion, diversity, equity and access, where all employees feel respected and valued and have an equal opportunity to achieve success. We encourage applications from Indigenous Peoples, people from diverse races, ethnicities and/or religions, persons with disabilities, people from gender diverse communities and/or people with intersectional identities. Please let us know how we can support you throughout the recruiting process, including through the provision of accommodations on request.

Artificial intelligence (AI) tools are not utilized to screen, assess or select candidates for positions at HSO.

We are also proud to have been named as one of the Top 100 National Capital Region’s Top Employers in 2022, 2023, 2024 and 2025.

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More about this job

Responsibilities

Lead and continuously improve an assigned accreditation program, ensuring its standards, manuals, and tools are practical and relevant to Québec care settings. Manage a small team, build stakeholder relationships, review program outcomes and risks, and advise on improvements to program delivery and organizational strategy.

Requirements

Requires a university degree in a relevant field or equivalent education and experience, plus at least five years of progressive experience in healthcare, quality improvement, accreditation, or a related area. Candidates must demonstrate team leadership, stakeholder influence, healthcare and quality improvement knowledge, analytical judgment, and excellent communication skills in French and English.

Skills

Program Management
Team Leadership
Healthcare Systems Knowledge
Accreditation
Quality Improvement
Standards Implementation
Governance
Performance Improvement
Risk Analysis
Trend Analysis
Strategic Planning
Communication
Facilitation
Negotiation
Bilingual Communication

Benefits

Hybrid Work Model
Inclusive Workplace Culture
Psychological Safety
Employee Engagement

Visa sponsorship

Not detected in the job text

Keywords

Healthcare
Accreditation
Certification
Health Standards
Quality Improvement
Program Management
Program Evaluation
Continuous Improvement
Clinical Teams
Program Manuals
Program Tools
Healthcare Governance
Performance Improvement
Stakeholder Engagement
Client Feedback
Survey Reports
Risk Assessment
Trend Analysis
Strategic Planning
Team Leadership
Coaching
Facilitation
Negotiation
French
English
Québec Health and Social Services System

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