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Added 1 min ago
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Class 5 Driver's License with no more than 6 demerits (required)
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HealthCareersInSask.ca

Associate

Saskatoon, SK, Canada

Job type: Full-time
Apply by: Sep 29, 2026
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

Position #: 9014076

Expected Start Date: October 05, 2026

Union: OOS

Facility: Saskatchewan Health Authority

City/Town: Saskatoon

Department: Patient Safety and Client Concerns - North

Type: Full-time regular

FTE: 1

Shift Information: Days

Number of Hours per Rotation: 5 shifts of 7.5 hours per 1 weeks

Relief: No

Float: No

Salary or Pay Band: As per Terms and Conditions of Employment

Travel Required: Yes

Job Description: The Patient Client Experience (PCE) Associate is responsible for performing key functions within the Patient & Client Experience portfolio. The PCE Associate works closely with the Directors of Accreditation, Patient Support and Development, and Patient and Family Centered Care in providing guidance and support on PCE and patient engagement activities that align with the SHA strategic initiatives and continuous improvement activities. The Associate supports and works closely with Patient Family Advisors, leaders, all departments and operation leads and managers to plan, develop and implement successful PCE strategies. The PCE Associate provides education around the expectations and behaviors that define Patient and Family Centered Care, facilitates the supports needed to achieve measurable results in PFCC, supports the delivery of programs and services in support of the SHA Accreditation program and assists in the development and enhancements of programs/services within the broader Accreditation and Patient Client Experience Portfolios. The Associate demonstrates strong leadership to enable an innovative and positive working climate and a client-centric culture. The Associate must work cross functionally within the portfolio and across the organization to support operations. The Associate will develop partnerships and work closely with system and community partners.

Human Resources Exemption: No

Licenses

Valid Class 5 driver's license

Education

Undergrad degree in regulated health profess. or equiv. combination of Ed & Exp.

Knowledge & Abilities

Ability to coach, mentor and develop others
Ability to adapt to change or unexpected developments.
Knowledge in the Truth and Reconciliation Commission Calls to Action
Exemplifies ethical practices, professionalism and personal integrity
Knowledge in First Nation and Metis history in Saskatchewan
Knowledge of the healthcare system in Saskatchewan.
Has demonstrated strong interpersonal and communication skills.
Integrate clinical knowledge to group activities to enhance clinical practice
Commitment to quality, safety, and improvement striving towards zero harm
Knowledge of legislation and applicable laws
Ability to articulate mission, vision and strategy and charts a path forward.
Commitment to a diverse, culturally competent, culturally safe work environment
Promotes innovation, guides change and is committed to continuous improvement
Has demonstrated strong critical thinking, financial and analytical skills
Knowledge in LEAN management system
Knowledge in family centered care
A knowledge of Human Resources programs and systems
Knowledge in general office procedures
Ability to balance the needs and interests of diverse group

Other Information

Travel within Saskatchewan

The Saskatchewan Health Authority (SHA) is the largest employer in Saskatchewan, employing more than 45,000 staff in a dynamic healthcare environment. The Saskatchewan Health Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and patient-centred.

Applicants must upload all relevant documents (ex: certificates, diplomas, proof of enrollment, licenses and/or memberships) relating to the qualifications of the position. By submitting your application, you consent to your application history and talent profile being shared with Human Resources and the applicable hiring team.

Only applicants selected for an interview will be contacted. Those being interviewed are required to bring a valid Criminal Record Check (CRC) to the interview; it must be dated within six (6) months and include a vulnerable sector search.

We work together to improve our health and well-being. Every day. For everyone.

We are committed to building a representative, diverse, inclusive, and culturally responsive workforce.

We are committed to the Truth and Reconciliation Commissions Calls to Action.

We work in the spirit of truth and reconciliation, acknowledging Saskatchewan as the traditional territory of First Nations and Métis People.

Please note: Only applications that include all required documentation will be considered.

Apply About employer

More about this job

Responsibilities

The Associate provides guidance and support for patient and client experience initiatives, working closely with leadership and advisors to implement strategic improvements. They facilitate education on patient-centered care behaviors and assist in the development of programs aligned with organizational accreditation standards.

Requirements

Candidates must hold an undergraduate degree in a regulated health profession or an equivalent combination of education and experience. A valid Class 5 driver's license and knowledge of the Saskatchewan healthcare system and Truth and Reconciliation Commission calls to action are required.

Skills

Patient and family centered care
Accreditation
Leadership
Strategic planning
Change management
Communication skills
Critical thinking
Financial skills
Analytical skills
Lean management
Coaching
Mentoring
Interpersonal skills
Clinical knowledge
Quality improvement
Human resources

Visa sponsorship

Not detected in the job text

Keywords

Patient safety
Client concerns
Accreditation
Patient engagement
Strategic initiatives
Continuous improvement
Patient family advisors
Lean management system
Truth and reconciliation
First nation history
Metis history
Healthcare system
Clinical practice
Zero harm
Human resources
Class 5 driver's license
Saskatchewan health authority
Professionalism
Ethical practices
Cultural competence

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