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Added 26 days ago
Developmental Services Case Manager
Your Support Services Network
Aurora, ON
Full-time
The Developmental Services Case Manager, as part of a team serving York Region is responsible for the providing intensive case management, advocacy, and support services to individuals aged…
Added 1 month ago
Assistant Manager, Directions Youth Services Centre
Family Services of Greater Vancouver
Vancouver, BC
$38 to $42 CAD / hour
Full-time
Assistant Manager, Directions Youth Services Centre Competition #35-26
Added 26 days ago
Senior Support Services Implementation & Readiness Manager
Priceline
Toronto, ON
Full-time
We pride ourselves on Customer Care at Priceline; our team delivers the best. Through our partner contact centers and online support services, we ensure customers are supported before,…
Added 26 days ago
Team Leader - Community Services
St.Amant
Winnipeg, MB
$24.47 to $30.53 CAD / hour
Full-time
The Team Leader (TL) is responsible for the overall care and service provided to people within assigned worksites. The Team Leader ensures that services are provided in a ways that:
Added 1 month ago
24-HR Services MH&A Case Manager
Fred Victor Centre
Toronto, ON
Up to $29.4 CAD / hour
Full-time
Job Title: 24-Hour Services Mental Health and Addictions Case Manager, Fatima House
Added 2 months ago
Therapy Assistant, Early Intervention Program
Fraser Valley Child Development Centre
Abbotsford, British Columbia
Part-time
This position works under the general supervision of the Department Leader - Family Services and is responsible for assisting members of the Early Intervention Program (EIP) team in the…
Added 9 days ago
Case Manager_FT-Perm
LOFT Community Services
Toronto, ON
$57,007 to $71,647 CAD / year
Full-time
M-DOT is a specialized team of providers from LOFT, Inner City Health Associates (ICHA) and the Centre for Addictions and Mental Health (CAMH), that delivers services to the most vulnerable…
Added 9 days ago
Case Manager_FT-Contract
LOFT Community Services
Toronto, ON
$57,007 to $71,647 CAD / year
Contract
As a Case Manager you will work independently or be part of a team that co-ordinates a support network and links clients living with mental illnesses, addictions and physical health issues.…
Added 2 months ago
Mental Health Case Manager - Flexible Supports
Your Support Services Network
Aurora, ON
Contract
This position will provide intensive case management and advocacy services to individual’s aged sixteen and over who are experiencing mental health, dual diagnosis and/or addictions and who…
Added 4 months ago
Casual Integrated Mental Health Worker (Kelowna)
Connective
Kelowna, British Columbia
…including the VCH designated facility staff, community, psychiatric services, and other multi-disciplinary team members alongside the program…
Added 10 days ago
Transitional Case Manager, Oxford
CMHA Thames Valley Addiction and Mental Health Services
ON
$27.14 to $37.26 CAD / hour
Full-time
Establish an intervention plan which includes expectations and responsibilities of the client, Case Manager, other supports (e.g. family) and resources, as well as the frequency and nature…
Added 18 days ago
Peer Support Assistant Coordinator, Education and Outreach
AMS of UBC
Vancouver, BC
Participate in regular meetings with the AMS Peer Support Coordinator, the AMS Peer Support team, (Education and Outreach Team Leads and Volunteers), AMS Services meetings, and the Student…
Added 2 days ago
Shelter Resource Worker (Temporary Full-Time)
First United Church Community Ministry Society
Vancouver, BC
Full-time
Provide first response to crisis intervention as required. Communicate with team members, Shift Supervisor and/or Manager of Shelter Services and work alongside them to deescalate and…
Added 1 month ago
Behaviour Consultant
Fraser Valley Child Development Centre
Abbotsford, British Columbia
Part-time
This position works under the general supervision of the Department Leader - Family Services and is responsible for providing behavioural support services to children and families as part…
Added 2 months ago
Advocacy Coordinator
AMS of UBC
Vancouver, British Columbia
Each of these Services are run by a Coordinator, and in some instances, with the help of Assistant Coordinator(s). Each of the Coordinators will be overseen and supported on a daily basis…
Added 3 days ago
Transitional Case Manager, Queens Ave.
CMHA Thames Valley Addiction and Mental Health Services
London, ON
$27.14 to $37.26 CAD / hour
Full-time
Establish an intervention plan which includes expectations and responsibilities of the client, Case Manager, other supports (e.g. family) and resources, as well as the frequency and nature…
Added 2 days ago
Client Services Assistant - InReach
HealthCaringKW
Kitchener, ON
Full-time
As a member of the Health Wellness Team, the Client Services Assistant – InReach works on the main floor, at the main entrance reception desk. The Client Services Assistant – InReach is the…
Added 2 days ago
Client Services Assistant - Fixed Term Contract
HealthCaringKW
Kitchener, ON
Contract · Temporary
The Client Services Assistant is part of an interdisciplinary team that provides clinical services, dental/oral health services, community wellness programs, breastfeeding peer support as…
Added 2 days ago
Transitional Case Manager, Elgin
CMHA Thames Valley Addiction and Mental Health Services
St. Thomas, ON
$27.14 to $30.01 CAD / hour
Full-time
As a Transitional Case Manager, you’ll also focus on assisting clients with connecting to their community and teaching life skills to help them to achieve their recovery goals. Transitional…
Added 1 month ago
RN - Integrated Nurse Case Manager
Olathe Health
Pavilion 1, BC
Full-time
The Integrated Nursing Case Manager, under the direction of the Director/Manager of Case Management, provides care/service safely and efficiently for a full range of services to patients of…
Added 5 days ago
Student Accessibility Case Manager, part-time
Brock University
St. Catharines, ON · Main Campus (Employees)
Part-time
Demonstrated experience delivering disability-related counselling e.g., academic transition, course specific concerns, employment issues; crisis intervention and case management services;
Added 12 days ago
Victim Support Worker
Family Services of Greater Vancouver
Vancouver, BC
$33 CAD / hour
Full-time
This Victim Support Worker works as part of a specialized partnership team at Treehouse Child and Youth Advocacy Centre (treehousevancouver.ca). In this role, you will be providing…
Added 1 month ago
Licensed Practical Nurse - WDM
Calgary Drop-In Centre (the DI)
Calgary, AB
…programs. This role is a part of the integrated Health & Recovery Services team and is expected to provide medical care within our Withdrawal Management program, but also assist where…
Added 17 days ago
Disability Case Administrator (Acting)
Toronto District School Board
Toronto, ON
$89,365 to $107,249 CAD / year
Contract
Reporting to the Manager, Disability Case Management, the Disability Case Administrator will be responsible for administration of the Board’s short term leave disability plan (STLDP) and…
Added 10 days ago
People & Culture Business Partner - Driving Required
Entrust Disability Services Inc
Edmonton, AB
Full-time
2026 Best Workplaces™ in Government & Social Services in Canada

HealthCaringKW

Client Services Assistant - Fixed Term Contract

Kitchener, ON, N2G 2A2, Canada

Pay: Pay: $23.69 - $27.66 per hour
Job type: Contract · Temporary
Apply by: Sep 28, 2026
Posting language: English
Posted: Sep 18, 2026

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Original job description

Job Title: Client Services Assistant- InReach

The Community Healthcaring KW provides a broad range of services aimed at improving the health of individuals and the wider community. Our services include medical and dental care, health promotion, illness prevention and outreach programming. Our expertise and resources are focused on working with those who experience health inequities and barriers to accessing health services. Collaborating as an interdisciplinary team, we provide services and supports that address the social determinants of health including factors and barriers such as poverty, inadequate housing, food insecurity, substance use, language and culture, as well as stigma and social exclusion.

The Community Healthcaring KW works with the most complex client population served by primary health care professionals within Waterloo Region. Our highly skilled and diverse team works from a strength-based approach with individual clients as well as the broader community. We collaborate with many partner agencies and organizations within Waterloo Region. Our team consists of Family Physicians, Nurse Practitioners, Registered Nurses, Social Workers, Dietitians, Chiropodists, Pharmacists, Psychiatrists, Health Promoters, Community Health Workers, Administrative Staff, Peer Workers and Volunteers.

We invite you to consider this opportunity to join our team and contribute to this important work.

The Health Centre is currently recruiting for the following position:

Job Title: Client Services Assistant- InReach

Pay: $23.69 - $27.66 per hour

Full-Time Fixed Term Contract - FTE 1.0 until December 31st, 2027

Job Summary:

As a member of the Health Wellness Team, the Client Services Assistant – InReach works on the main floor, at the main entrance reception desk. The Client Services Assistant – InReach is the first point of contact for visitors. Duties include providing administrative support to staff as well as administrative and navigational supports to community members entering the Health Centre. This role will ensure that the first steps of accessible, appropriate and responsive care is provided to all those who walk through our doors in an engaging, upbeat manner. The ability to communicate in multiple languages is considered a strong asset.

The Client Services Assistant is part of an interdisciplinary team that provides clinical services, dental/oral health services, community wellness programs, breastfeeding peer support as well as other programs and services. In addition to welcoming and directing clients that attend for scheduled appointments or groups, the Client Services Assistant offers resources and connection to drop-in clients who may be experiencing homelessness, and who may have addictions and mental health concerns. This role will also provide crisis intervention support as part of the first-floor team.

Responsibilities:

Create a welcoming environment at the Health Centre including providing clients’ beverages & snacks as applicable.
Proficiently use electronic records (medical and dental) to check clients in, to record and communicate client service information and to schedule appointments.
Answer all incoming telephone calls and assist callers or redirect appropriately.
Retrieve voice mail messages; return calls or redirect as required. File/retrieve/distribute items for pick-up such as Client ID documents, cheques and forms.
Perform administrative tasks in an efficient manner such as photocopying; scanning; faxing; transmitting/receiving facsimile documents.
Create and organize word processing letters and forms, book telephone appointment, coordinate opening and distributing incoming mail.
Actively listen and respond to client inquiries to provide information regarding Health Centre programs and other community services or otherwise assist clients to obtain information or respond to their expressed need.
Inquire and update demographic and health card information as necessary.
Monitor waiting room and follow-up if necessary to ensure that all clients and visitors have their needs met.
Opening & closing procedures for the Health Centre including locking doors, bathroom checks and more.
Supporting those experiencing food insecurity and accessing our Food Market, including stocking and organizing food, counting and recording donations, and accurately entering attendee data.
Be informed of social prescribing pathways by which individuals can access services at the Health Centre and other partnering agencies.
Collaborate with other team members to de-escalate situations or support clients who may walk in or phone while in crisis especially in the moments until added support is available.
Support the team in creating safe spaces by ensuring systems are in place and are implemented to monitor and manage higher risk behaviors.
Participate in team and staff meetings and committee work as appropriate to support both service delivery and organizational goals.
Contribute to the Health Centre’s practices of hiring, orienting and training of staff.
Work during both regular and extended hours (evenings/weekends) and in Outreach locations within Kitchener as determined by the Health Centre. A minimum of one evening per week will be required.
Participate in team and staff meetings and other meetings and committee work as appropriate to support both service delivery and organizational goals.
Work from a Social Determinants of Health and CHC model perspective to improve health outcomes for individual clients and to reduce health inequities.
Work individually and collaboratively in the development and implementation of quality improvement initiatives and activities.
Work in a manner that preserves privacy and confidentiality.
Work in a manner that ensures client safety and minimizes risk to clients, volunteers and the Health Centre.
Work in a manner consistent with the Health Centre’s Vision, Mission and Values.
Work in a manner consistent with the Health Centre’s policy and commitment to Diversity, Equity and Inclusion in all processes and practices.
Work in a manner that demonstrates self-reflection and personal accountability for work performance.
Collect, analyze and report on data and relevant information as required.
Participate in research as determined by the Health Centre.
Adhere to all Health Centre policies.
Adhere to appropriate infection control practices.
Perform any other duties as assigned by your supervisor.

Accountability:

This position reports to: Manager, Health Wellness

Qualifications:

Post-secondary education in health administration, healthcare or social services
Two years office experience preferably in an administrative, medical or social service setting
Highly organized individual with superior customer service, time-management and scheduling skills.
Ability to communicate effectively in English, both written and verbally. Second or additional languages is a strong asset.
Experience working effectively with culturally and economically diverse populations.
Proficiency in the use of Microsoft Office Suite. Experience with electronic health records and other databases is an asset.
Familiarity with social service and health programs, services and systems in Waterloo Region and Ontario.
Experience working in an environment that serves diverse individuals experiencing mental health and addiction issues and or homelessness.
Calm and confident demeanor.
Experience working within a Community Health Centre model.
Experience working from a social determinant of health, health promotion, and health equity lens.
De-escalation and crisis management training or experience is an asset.
Formal training in Mental Health First Aid, Non-violent Crisis intervention, Trauma-Informed Care, completion of or willingness to complete is required
Ability to work collaboratively
Ability to maintain strict confidentiality
Ability to obtain a Police Vulnerable Sector Check satisfactory to the Health Centre.

Benefit package:

Paid Vacation Leave: 3 weeks to start; 4 weeks after 1 year
Paid Public Holidays & Sick Leave
Optional Defined Benefit Pension Plan (through HOOPP)
Extended health and dental insurance
Employee Assistance Plan

Application Deadline: September 28th, 2026

Schedule:

Monday, Tuesday, Thursday 9:00am to 5:00pm

Wednesday 9:00am to 5:00pm or 12:00pm to 8:00pm

Friday: 8:00am – 4:00pm

The Health Centre values the diversity of its staff and welcomes applications from people of all races, ethnicity, religions, culture, sexual orientation, gender identity and those with disabilities.

Individuals with a disability requiring accommodation during the application and/or the interview process should advise [email protected] noted above so that suitable arrangements can be made.

Personal information submitted will only be used for the purposes of this recruitment process.

We appreciate all expressions of interest; however only those selected for an interview will be contacted. This job is an open position.

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More about this job

Responsibilities

The Client Services Assistant acts as the first point of contact at the reception desk, providing administrative support and navigational assistance to community members. They also manage electronic records, handle incoming communications, and provide crisis intervention support as part of an interdisciplinary team.

Requirements

Candidates must have post-secondary education in health administration, healthcare, or social services along with two years of relevant office experience. Proficiency in Microsoft Office and the ability to work with diverse populations experiencing mental health, addiction, or homelessness issues is required.

Skills

Administrative support
Customer service
Electronic health records
Crisis intervention
De-escalation
Time management
Scheduling
Data entry
Communication
Mental health first aid
Trauma-informed care
Microsoft office suite
Social determinants of health
Health promotion
Confidentiality

Benefits

Paid vacation leave
Paid public holidays
Paid sick leave
Defined benefit pension plan
Extended health insurance
Dental insurance
Employee assistance plan

Visa sponsorship

Not detected in the job text

Keywords

Health administration
Social services
Reception
Electronic health records
Crisis management
De-escalation
Mental health
Addiction support
Homelessness
Social determinants of health
Health equity
Data entry
Microsoft office
Community health
Trauma-informed care
Administrative support
Customer service
Scheduling
Public health
Outreach

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