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HealthOne

Optical Practice Lead

Toronto, ON, Canada

$28–$32 per hour, with a range of $32–$37 per hour for the Optical Lead position.

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Job details

Pay: $28–$32 per hour, with a range of $32–$37 per hour for the Optical Lead position.
Experience: 2 to 4 years of experience in an optical retail or clinical environment
Posting language: English
Posted: Oct 6, 2026

Original job description

About HealthOne:

HealthOne Medical & Wellness is a renowned multidisciplinary health and wellness clinic that brings together eight departments under one roof. With clinics in North York, Toronto Harbourfront, and King West (The Well), and continuing to expand with the launch of a new Toronto Metro Centre location, we deliver holistic healthcare to more patients across the GTA and beyond through our Medical, Dental, Rehab, Optometry, Wellness, Mental Health, Skin Clinic, and Pharmacy services. Our ultimate mission is to help Canadians live healthy and inspired lives, and YOU can help us achieve this.

At HealthOne, we’re all about collaboration, innovation, and inspiration. Our team members are motivated, curious, and value total wellness both at work and in their personal lives. We invest in our people, provide exciting growth opportunities, and offer an environment where you can develop your skills personally and as a professional. If you’re ready to join one of the fastest-growing holistic healthcare teams in Canada, we’d love to hear from you!

About the Role :

We are looking for a hands-on and organized Optical Practice Lead to support the day-to-day operations of our optical clinic at [Location]. This is a single-site, execution-focused role built for someone who is comfortable on the floor, takes ownership of their team, and brings consistency and follow-through to everything they do.

This role works closely with and reports directly to the Regional Manager.The Practice Lead is responsible for translating direction into daily execution and ensuring the clinic runs smoothly, the team is supported, and patients leave with a great experience.

Responsibilities:

Daily Clinic Operations

Run day-to-day clinic operationsatasingle location, ensuring consistent execution of established workflows and service standards
Maintain a clean, organized, and patient-ready clinicenvironmentatall times
Manage opening and closing procedures including cash reconciliation and POS accuracy
Identifyoperationalissues and surface them to the Regional Manager with proposed solutions
Support the implementation of operational changes and process improvements as directed

Team Coordination and Scheduling

Coordinate and manage daily scheduling for a small team of up to five staff members
Support onboarding and day-to-day training of new team members in clinic procedures and service standards
Provide regular coaching and feedback to support individual performance and team consistency
Escalate HR or performance concerns to the Regional Manager inatimelyanddocumented manner
Contribute to a positive team environment through clear communication, follow-through, and leading by example

Sales Support and Performance Tracking

Support the team in delivering a consultative, needs-based experience that naturally drives sales outcomes
Monitor and track daily sales activity and flag trends or concerns to the Regional Manager
Reinforce selling behaviors and service standards through in-the-moment coaching on the floor
Assistinimplementing sales initiatives and promotions as directed by the Regional Manager

Inventory and Product Management

Conduct regular stock counts andmaintainaccurateinventory records for frames, contact lenses, and optical supplies
Ensureappropriate productlevels aremaintainedon site to meet patient needs without over-ordering
Flag low stock, discrepancies, or reorder needs to the Regional Manager for approval and action
Keep frame displays and product areas organized, well-stocked, and visually tidy
Receive and process incoming product orders accurately

Patient Service

Deliver a consistent, welcoming, and professional experience for every patient who walks through the door
Handle day-to-day patient questions and concerns directly, resolving issues at the clinic level where appropriate
Escalate complex or unresolved patient concerns to the Regional Manager
Support recall outreach and appointment follow-up as part of regular clinic operations

Qualifications and Skills:

2 to 4 years of experience in an optical retail or clinical environment
Previousexperiencein a lead, senior, or supervisory capacity is an asset
Familiarity with optical dispensing, frame product knowledge, and contact lens categories
Experience with inventory tracking and day-to-day clinic or retail operations
Comfortable with scheduling tools and clinic software (Jane App experience is an asset)
Strongcommunicationskillsand a patient-first approach to service
Reliable, detail-oriented, and able to manage competing priorities in a busy clinic setting
Registered Optician is an asset but norequired

Why Join HealthOne?

Be part of a welcoming team that truly values your contributions and supports your professional growth.
Enjoy working in a modern, well-equipped clinic designed for your success and comfort.
Participate in regular staff engagement activities, such as themed events, monthly birthday celebrations, and team-building experiences that strengthen our community.

Compensation:

$28–$32 per hour, with a range of $32–$37 per hour for the Optical Lead position.
Team member discount program on all services & products offered atHealthOne(Dental, Optometry, Skin Care, Massage, Psychotherapy, etc.).

Schedule

Full Time
Flexibility to work within operating hours required, including evenings and weekends

Location:

The Well (486 Front St W, Toronto ON M5V 0V2)

At HealthOne, we are committed to treating every employee and prospective employee with dignity and respect, and we strive to create work environments where all individuals can thrive. Employment decisions are based on qualifications, merit, and business needs. In alignment with the Accessibility for Ontarians with Disabilities Act, we are dedicated to providing accessible employment practices and ensuring equal opportunity for all applicants. If you require accommodation due to a disability or any other protected group at any stage of the recruitment process or during employment, please contact hr@healthone.ca. We will make every effort to meet your accommodation needs and support you throughout the process. 

We appreciate every applicant’s interest in joining HealthOne. Due to the volume of applicants, we will only be able to contact candidates selected for an interview. We thank you for your understanding and encourage you to apply for future opportunities if this one isn’t the right fit.

At HealthOne, we may use AI-powered tools to assist with some of the behind-the-scenes tasks in recruitment, such as generating interview questions and scheduling interviews. These tools help us work more efficiently and stay organized, but all final hiring decisions are made by our team of real people. We’re committed to using technology responsibly, ensuring a fair and transparent process, and complying with all applicable laws, including the Employment Standards Act (ESA).

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More about this job

Responsibilities

The Optical Practice Lead is responsible for managing daily clinic operations, including staff scheduling, inventory control, and ensuring high-quality patient service. They also provide coaching to the team to drive sales performance and maintain consistent service standards.

Requirements

Candidates should have 2 to 4 years of experience in an optical retail or clinical environment, with preference given to those with supervisory experience. Proficiency in optical dispensing, inventory tracking, and clinic software is required to succeed in this role.

Skills

Optical dispensing
Inventory management
Team leadership
Staff scheduling
Customer service
Sales performance tracking
Coaching
Clinic operations
POS systems
Frame product knowledge
Contact lens categories
Conflict resolution
Operational workflows
Data entry
Communication

Benefits

Team member discount program
Professional growth opportunities
Staff engagement activities
Team-building experiences

Visa sponsorship

Not detected in the job text

Keywords

Optical Practice Lead
Clinic Operations
Retail Management
Optical Dispensing
Inventory Control
Staff Supervision
Jane App
Sales Coaching
Patient Experience
Healthcare
Optometry
POS Accuracy
Team Coordination
Performance Tracking
Product Management
Scheduling
Onboarding
Training
Customer Service
Multidisciplinary Clinic

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