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Added 27 mins ago
FN
Occupational Therapist, Oyster Bay, Vancouver Island
First Nations Health Authority
Ladysmith, BC
- Full-time
3 weeks’ vacation, which increases with service to 4 weeks, plus 5 personal days, 1 volunteer day, and 14 public holidays including National Indigenous People’s Day, National Day of Truth…
Added 27 mins ago
FN
Sr Advisor, Governance
First Nations Health Authority
Kamloops, BC
- Full-time
3 weeks’ vacation, which increases with service to 4 weeks, plus 5 personal days, 1 volunteer day, and 14 public holidays including National Indigenous People’s Day, National Day of Truth…
Added 27 mins ago
AC
Commercial Lines Underwriter P&C – Middle Market
Aviva Canada
Markham, ON
- Full-time
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Added 27 mins ago
Software Developer
DRW
Montreal, QC
40 hours of paid volunteer work at the organization of your choice
Added 27 mins ago
C
Lifestyle & Programs Manager
Chartwell
Kamloops, BC
- Full-time
Added 42 mins ago
UO
HR & Finance Assistant
University of British Columbia
Vancouver, BC
- $5,027 to $5,413 CAD / month
- Full-time
- Tracks volunteer assignments in the department and ensures they have departmental volunteer policies and procedures.
Added 57 mins ago
RU
Grassroots & Marketing Lead
Richmond United FC
Richmond, BC
- Full-time
…community engagement, club events, sponsorship activities and volunteer engagement. The position will also support registration and administrative operations for RUFC’s U4-12 ODP…
Added 57 mins ago
CE
Operational Integrity Field Operator
Cenovus Energy
Lloydminster, SK
- Full-time
Added 57 mins ago
S
Part Time Licensed Optician: LEAMINGTON, ON
Specsavers
Leamington, ON
- Part-time
Extra Time Off: 1 day of paid Birthday Leave and 1 day of Volunteer Leave each year
Added 1 hour ago
N(
Orientation Coordinator, Student Life (Temporary)
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
Added 1 hour ago
UO
Exercise Trainer, Physiology & Pharmacology
University of Calgary
Calgary, AB
- Internship
Added 1 hour ago
H
Bilingual Client Care Coordinator
HearCANADA
Ottawa, ON
- Full-time
Generous time off policies including 3 weeks of vacation, 7 paid personal days, + 1 paid volunteer day per year
Added 1 hour ago
CH
Contract, Youth Worker, Crisis Program
Covenant House Vancouver - Vancouver, BC
Vancouver, BC · Covenant House Vancouver - Drake
- Part-time
Please include current and past volunteer experience on your resume
Added 1 hour ago
PC
Senior Account Manager
Provincial Credit Union
O'Leary, PE
- Full-time
Work-Life Balance: Three weeks’ vacation to start, plus four personal days and two volunteer days each year.
Added 1 hour ago
PC
Member Experience Representative
Provincial Credit Union
Charlottetown, PE
- Full-time
Work-Life Balance: Three weeks’ vacation to start, plus four personal days and two volunteer days each year.
Added 1 hour ago
PC
Account Manager
Provincial Credit Union
O'Leary, PE
- Full-time
Work-Life Balance: Three weeks’ vacation to start, plus four personal days and two volunteer days each year.
Added 1 hour ago
TS
Cook
The Salvation Army Canada and Bermuda Territory
Calgary, AB
- Full-time
May assist with recording monthly and quarterly statistics for meal numbers and volunteer hours, ensuring volunteers keep time sheets up to date.
Added 1 hour ago
TS
Assistant Manager, Community Residential Facility
The Salvation Army Canada and Bermuda Territory
Victoria, BC
- Full-time
In coordination with Human Relations Coordinator and Volunteer Coordinator, recruits’ staff and volunteers by attending and conducting information sessions / community engagement…
Added 1 hour ago
Customer Service Technician
FortisBC
Sparwood, BC
Added 1 hour ago
OC
Library Technician - Chapel Hill 0.5 FTE (Term)
Ottawa Catholic School Board
Orleans, ON
- Contract
Added 1 hour ago
OC
Library Technician - Convent Glen 0.5 FTE (Term)
Ottawa Catholic School Board
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Added 1 hour ago
GA
Stock Associate (FT), Toronto Premium Outlet
Giorgio Armani
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Added 1 hour ago
Commercial Lines Underwriter P&C – Middle Market
Aviva
Markham, ON
Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
Added 1 hour ago
GA
Stock Associate (FT), Toronto Premium Outlet
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Halton Hills, ON
- Part-time
Added 1 hour ago
CC
Community and Partners Manager
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- Full-time

HearCANADA

Bilingual Client Care Coordinator

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

About Us

Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health. With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient-centric care on our quest to deliver Wonderful Sound for All. Learn more about us by visiting our webpage.

Position Overview

We are seeking a Client Care Coordinator to join our Client Care team! In this role, you will be responsible for administrative duties within the clinic, providing an exceptional client experience, and driving sales of our products and services.

This is a permanent, full-time position based onsite at our Orleans HearCANADA Clinic located at 1605 Orleans Boulevard Unit 3B, Orleans, Ontario. Typical hours of work are Monday through Friday 8:30 am - 4:30 pm local time.

What We Offer

Starting hourly compensation of $21-$24/hour + an attractive bonus program
Comprehensive benefit package including health, dental, vision + a healthcare spending account, starting on day one of hire
RRSP matching program
Generous time off policies including 3 weeks of vacation, 7 paid personal days, + 1 paid volunteer day per year
Training, learning, + continuing education opportunities
Friends and family discounts + access to our employee perk program
Purpose-driven + people-centric culture with the ability to make an impact in our communities across Canada

What You'll Do

Provide an exceptional and individualized client experience for clients visiting and contacting the clinic
Manage the clinic schedule by booking and rescheduling appointments; follow-up on missed appointments or with appointment reminders
Making product and payment recommendations to enhance the client journey
Support with maintaining physical and electronic records
Perform basic hearing aid maintenance and product questions
Participate in local events and marketing initiatives to support HearCANADA branding and networking within the local community
Educate patients on billing and payment options; perform AR duties as assigned

What We're Looking For

Experience in a customer-facing role - you bring 2+ years of experience working in sales, retail, a busy office, or a clinic environment and are comfortable interacting with customers
Sales acumen - comfortability in recommending products and services to clients
Customer-centric attitude - you are comfortable interacting with diverse client groups and networking within the community to position HearCANADA as the region's number one choice for hearing care services
Team-player - you work well with others and appreciate what can be accomplished with support from colleagues
Bilingual French and English required
Willingness to participate in some local travel - access to a car and a valid driver's license is strongly preferred as some travel will be expected within the assigned region (mileage paid) for community events and marketing initiatives

To join us on our journey in providing Wonderful Sound for All, click the "Apply Now" button!

HearCANADA acknowledges that this posting represents a current, existing vacancy. We use an Applicant Tracking System to post vacancies and manage candidate data; Artificial Intelligence is not used in the decision-making process in screening or interviewing candidates, however, may be used for note-taking or automations such as email communication.

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submitted via careers@hearcanada.com.

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More about this job

Responsibilities

Deliver individualized client service, manage clinic appointments and records, and recommend products and payment options. Perform basic hearing aid maintenance, support accounts receivable duties, and participate in local community events and marketing initiatives.

Requirements

Applicants need at least two years of customer-facing experience in sales, retail, an office, or a clinic, along with comfort recommending products and services. French and English bilingualism is required; a valid driver's license and access to a car are strongly preferred for occasional regional travel.

Skills

Customer Service
Sales
Appointment Scheduling
Bilingual Communication
French
English
Hearing Aid Maintenance
Electronic Records Management
Payment Recommendations
Accounts Receivable
Community Networking
Event Marketing
Teamwork
Customer Experience

Benefits

Health Benefits
Dental Benefits
Vision Benefits
Healthcare Spending Account
RRSP Matching
Three Weeks Of Vacation
Seven Paid Personal Days
Paid Volunteer Day
Training And Continuing Education
Friends And Family Discounts
Employee Perk Program
Bonus Program

Visa sponsorship

Not detected in the job text

Keywords

Hearing Care
Hearing Health
Client Care
Customer Experience
Clinic Administration
Appointment Scheduling
Appointment Reminders
Missed Appointment Follow-Up
Sales
Product Recommendations
Payment Options
Physical Records
Electronic Records
Hearing Aid Maintenance
Billing
Accounts Receivable
Community Events
Marketing Initiatives
Community Networking
French
English
Bilingual Communication
Customer-Facing Experience
Regional Travel

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