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Added 19 mins ago
TC
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Added 3 hours ago
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Customer Rep-Station
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Additional Details: Shift: Anticipated Start Time: 12:00 Anticipated End Time: 17:30, Job Posted: 11/02/2026 Job Closed: 11/09/2026 at 3pm local time

HearCANADA

Bilingual Sales & Reception Coordinator

Ottawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

About Us

Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health. With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient-centric care on our quest to deliver Wonderful Sound for All. Learn more about us by visiting our webpage.

Position Overview

We are seeking a Sales & Reception Coordinator (called "Client Care Coordinator" internally) to join our Client Care team! In this role, you will be responsible for administrative duties within the clinic, providing an exceptional client experience, and driving sales of our products and services.

This is a permanent, full-time position based onsite at our Orleans HearCANADA Clinic located at 1605 Orleans Boulevard Unit 3B, Orleans, Ontario. Typical hours of work are Monday through Friday 8:30 am - 4:30 pm local time.

What We Offer

Starting hourly compensation of $21-$24/hour + an attractive bonus program
Comprehensive benefit package including health, dental, vision + a healthcare spending account, starting on day one of hire
RRSP matching program
Generous time off policies including 3 weeks of vacation, 7 paid personal days, + 1 paid volunteer day per year
Training, learning, + continuing education opportunities
Friends and family discounts + access to our employee perk program
Purpose-driven + people-centric culture with the ability to make an impact in our communities across Canada

What You'll Do

Provide an exceptional and individualized client experience for clients visiting and contacting the clinic
Manage the clinic schedule by booking and rescheduling appointments; follow-up on missed appointments or with appointment reminders
Making product and payment recommendations to enhance the client journey
Support with maintaining physical and electronic records
Perform basic hearing aid maintenance and product questions
Participate in local events and marketing initiatives to support HearCANADA branding and networking within the local community
Educate patients on billing and payment options; perform AR duties as assigned

What We're Looking For

Experience in a customer-facing role - you bring 2+ years of experience working in sales, retail, a busy office, or a clinic environment and are comfortable interacting with customers
Sales acumen - comfortability in recommending products and services to clients
Customer-centric attitude - you are comfortable interacting with diverse client groups and networking within the community to position HearCANADA as the region's number one choice for hearing care services
Team-player - you work well with others and appreciate what can be accomplished with support from colleagues
Bilingual French and English required
Willingness to participate in some local travel - access to a car and a valid driver's license is strongly preferred as some travel will be expected within the assigned region (mileage paid) for community events and marketing initiatives

To join us on our journey in providing Wonderful Sound for All, click the "Apply Now" button!

HearCANADA acknowledges that this posting represents a current, existing vacancy. We use an Applicant Tracking System to post vacancies and manage candidate data; Artificial Intelligence is not used in the decision-making process in screening or interviewing candidates, however, may be used for note-taking or automations such as email communication.

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submitted via careers@hearcanada.com.

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More about this job

Responsibilities

Provide a welcoming, individualized client experience while managing appointments, clinic records, hearing aid maintenance, and client questions. Recommend products and payment options, support billing and accounts receivable, and participate in local events and marketing initiatives.

Requirements

Applicants need at least two years of experience in a customer-facing sales, retail, office, or clinic role, along with comfort recommending products and services. French and English bilingualism is required; a valid driver's license and access to a car are strongly preferred for local travel.

Skills

Customer Service
Sales
Bilingual Communication
Appointment Scheduling
Product Recommendations
Payment Recommendations
Records Management
Basic Hearing Aid Maintenance
Billing And Payment Education
Accounts Receivable
Community Networking
Event Marketing
Teamwork
French
English

Benefits

Bonus Program
Health Benefits
Dental Benefits
Vision Benefits
Healthcare Spending Account
RRSP Matching
Three Weeks Of Vacation
Seven Paid Personal Days
Paid Volunteer Day
Training And Continuing Education
Friends And Family Discounts
Employee Perks Program

Visa sponsorship

Not detected in the job text

Keywords

Hearing Care
Hearing Health
Client Care
Customer Experience
Sales
Reception
Clinic Administration
Appointment Scheduling
Appointment Reminders
Missed Appointment Follow-Up
Product Recommendations
Payment Options
Electronic Records
Physical Records
Hearing Aid Maintenance
Billing
Accounts Receivable
Community Events
Marketing Initiatives
Networking
French
English
Local Travel
Mileage Reimbursement

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