Client Care Coordinator - Hearing Clinic
- Whitchurch-Stouffville, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
About Us
Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health. With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient-centric care on our quest to deliver Wonderful Sound for All. Learn more about us by visiting our webpage.
Position Overview
We are hiring a Client Care Coordinator to join our Client Care team! In this role, you will be responsible for administrative duties within the clinic, providing an exceptional client experience, and driving sales of our products and services.
This is a permanent, full-time position based onsite at our Stoufville HearCANADA Clinic. Typical hours of work are Monday through Friday 8:30 am - 4:30 pm local time.
What We Offer
HearCANADA acknowledges that this posting represents a current, existing vacancy. We use an Applicant Tracking System to post vacancies and manage candidate data; Artificial Intelligence is not used in the decision-making process in screening or interviewing candidates, however, may be used for note-taking or automations such as email communication.
HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submitted via careers@hearcanada.com.
Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health. With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient-centric care on our quest to deliver Wonderful Sound for All. Learn more about us by visiting our webpage.
Position Overview
We are hiring a Client Care Coordinator to join our Client Care team! In this role, you will be responsible for administrative duties within the clinic, providing an exceptional client experience, and driving sales of our products and services.
This is a permanent, full-time position based onsite at our Stoufville HearCANADA Clinic. Typical hours of work are Monday through Friday 8:30 am - 4:30 pm local time.
What We Offer
- Starting hourly compensation of $21-$24/hour + an attractive bonus program
- Comprehensive benefit package including health, dental, vision + a healthcare spending account, starting on day one of hire
- RRSP matching program
- Generous time off policies including 3 weeks of vacation, 7 paid personal days, + 1 paid volunteer day per year
- Training, learning, + continuing education opportunities
- Friends and family discounts + access to our employee perk program
- Purpose-driven + people-centric culture with the ability to make an impact in our communities across Canada
- Provide an exceptional and individualized client experience for clients visiting and contacting the clinic
- Manage the clinic schedule by booking and rescheduling appointments; follow-up on missed appointments or with appointment reminders
- Making product and payment recommendations to enhance the client journey
- Support with maintaining physical and electronic records
- Perform basic hearing aid maintenance and product questions
- Participate in local events and marketing initiatives to support HearCANADA branding and networking within the local community
- Educate patients on billing and payment options; perform AR duties as assigned
- Experience in a customer-facing role - you bring 2+ years of experience working in sales, retail, a busy office, or a clinic environment and are comfortable interacting with customers
- Sales acumen - comfortability in recommending products and services to clients
- Customer-centric attitude - you are comfortable interacting with diverse client groups and networking within the community to position HearCANADA as the region's number one choice for hearing care services
- Team-player - you work well with others and appreciate what can be accomplished with support from colleagues
- Willingness to participate in some local travel - access to a car and a valid driver's license is strongly preferred as some travel will be expected within the assigned region (mileage paid) for community events and marketing initiatives
HearCANADA acknowledges that this posting represents a current, existing vacancy. We use an Applicant Tracking System to post vacancies and manage candidate data; Artificial Intelligence is not used in the decision-making process in screening or interviewing candidates, however, may be used for note-taking or automations such as email communication.
HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process; requests can be submitted via careers@hearcanada.com.
More about this job
Responsibilities
Provide a welcoming, individualized client experience; manage appointments, reminders, and follow-ups; and recommend relevant products and services. Maintain client records, assist with basic hearing aid maintenance and billing, and support local marketing events and community outreach.
Requirements
Applicants should have at least two years of experience in a customer-facing sales, retail, office, or clinic role, with confidence recommending products and services. Strong client service and teamwork skills are expected; a valid driver's license and access to a car are strongly preferred for local travel.
Skills
- Customer Service
- Sales
- Appointment Scheduling
- Product Recommendations
- Payment Recommendations
- Recordkeeping
- Basic Hearing Aid Maintenance
- Billing Support
- Accounts Receivable
- Community Networking
- Event Marketing
- Teamwork
- Communication
Benefits
- Bonus Program
- Health Benefits
- Dental Benefits
- Vision Benefits
- Healthcare Spending Account
- RRSP Matching
- Three Weeks of Vacation
- Seven Paid Personal Days
- One Paid Volunteer Day
- Training and Continuing Education
- Friends and Family Discounts
- Employee Perk Program
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Healthcare
- Administrative
- Marketing
Keywords
- Hearing Care
- Hearing Health
- Hearing Clinic
- Client Care
- Customer Experience
- Sales
- Appointment Scheduling
- Appointment Reminders
- Client Records
- Electronic Records
- Hearing Aid Maintenance
- Product Recommendations
- Payment Options
- Billing
- Accounts Receivable
- Community Events
- Marketing Initiatives
- Community Networking
- Patient-Centric Care
- Healthcare