Clinic Services Associate
- Ottawa, ON, Canada
$40,000 to $50,000 CAD / year · Full-time
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Job details
- Pay
- $40,000 to $50,000 CAD / year
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Role: Clinic Services Associate
Location: Ottawa
At Hearing Solutions, we connect people to the world of sound so they can hear what matters most. As a Clinic Services Associate, you’ll be the first point of contact for our patients, making a real difference in their lives. If you’re looking for a job where you can help others and grow, this is the role for you!
What’s in it for you:
- Comprehensive benefits, including medical and dental
- Paid vacation days
- Incentive programs and company events/socials
- A positive and supportive work environment focused on growth
- The opportunity to make a meaningful impact in someone's life
What You'll Do:
- Make proactive outbound calls to existing and prospective patients to schedule appointments and maintain appointment calendar
- Assist patients with third-party funding and insurance claims
- Keep client records organized and assist with general office tasks
- Ensure the clinic is clean, organized and welcoming for all patients
What you bring:
- A positive energy and can-do mindset
- Post-secondary education or equivalent experience
- 1+ year in a customer-facing role (healthcare or retail preferred)
- Strong written and verbal communication skills
- Fluency in other languages is a plus!
- Strong organizational and multitasking skills, with the ability to manage multiple priorities in a fast-paced environment
- Tech savvy with the ability to quickly learn various systems and applications
As a part of the hiring process, we require applicants to complete a 15 minute online pre-employment profile assessment. This helps us identify the ideal candidate based on core competencies.
We recommend completing the assessment in an environment free of distractions. Please use the following link to access and complete your assessment.
https://www.ondemandassessment.com/link/index/JB-EILDAEBJ6?u=1029275
Please note: Only qualified candidates will be contacted.
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Hearing Solutions is committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
Please let us know if you require accommodation at any stage of the recruitment process.
More about this job
Responsibilities
Contact existing and prospective patients to schedule appointments, maintain the appointment calendar, and assist with third-party funding and insurance claims. Keep client records organized, support general office tasks, and ensure the clinic is clean, organized, and welcoming.
Requirements
Applicants should have post-secondary education or equivalent experience and at least one year in a customer-facing role, preferably in healthcare or retail. Strong communication, organization, multitasking, and technology skills are required, along with a positive, adaptable attitude; additional language fluency is a plus.
Skills
- Outbound Calling
- Appointment Scheduling
- Patient Service
- Insurance Claims Assistance
- Third-Party Funding Assistance
- Record Keeping
- Office Administration
- Clinic Organization
- Written Communication
- Verbal Communication
- Organization
- Multitasking
- Time Management
- Technology Proficiency
- Customer Service
Benefits
- Medical And Dental Benefits
- Paid Vacation Days
- Incentive Programs
- Company Events And Socials
- Supportive Work Environment
- Growth Opportunities
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Healthcare
- Administrative
Keywords
- Hearing Solutions
- Clinic Services
- Patient Services
- Healthcare
- Medical Equipment
- Outbound Calls
- Appointment Scheduling
- Appointment Calendar
- Third-Party Funding
- Insurance Claims
- Client Records
- Office Administration
- Clinic Organization
- Customer-Facing Experience
- Retail
- Written Communication
- Verbal Communication
- Organization
- Multitasking
- Fast-Paced Environment
- Technology Proficiency
- Systems And Applications
- Pre-Employment Assessment
- Accessibility
- AODA