Jobs in Canada

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Added 13 mins ago
FE
Reference 21002 – Projects Coordinator
Frontop Engineering Ltd.
Markham, ON
- Full-time
the Project Coordinator is responsible for providing assistance to Project Managers, in the coordination, scheduling, quantity surveying, reporting, and quality control functions of a Civil…
Added 13 mins ago
LH
Care Coordinator
Lifemark Health Group
Grande Prairie, AB
- Full-time
…standards of work and quality? If so, come and join us as a Care Coordinator at Lifemark Grande Prairie , a Lifemark Health Group clinic, Canada’s premier, largest, and most comprehensive…
Added 13 mins ago
009 - Coordinator, Housing Programs
Métis Nation of Ontario
ON · Timmins, ON · Sudbury, ON · Hamilton, ON · Barrie, ON · Dryden, ON · Thunder Bay, ON · Chapleau, ON · Kingston, ON · Atikokan, ON · Sault Ste. Marie, ON · Blind River, ON · Cochrane, ON · Peterborough, ON · North Bay, ON · Mattawa, ON · London, ON · Toronto, ON · Fort Frances, ON · Windsor, ON · Ottawa, ON · Brampton, ON · Renfrew, ON · Bancroft, ON · Kitchener, ON · Gravenhurst, ON · Owen Sound, ON · Thorold, ON · Greater Napanee, ON · Midland, ON · Whitby, ON · Geraldton, ON · Haileybury, ON · Kenora, ON · Napanee, ON
Added 28 mins ago
MD
Multimedia Specialist - Communications Specialist 2
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift
Added 28 mins ago
WM
Travel Coordinator
WB Melback
Haileybury, ON
- Full-time
WB Melback Corporation is seeking a highly organized and proactive Travel Coordinator to manage and coordinate travel arrangements for our team. This role ensures smooth, efficient, and…
Added 41 mins ago
MR
Project Coordinator (Civil Construction)
Maple Reinders
Kelowna, BC
- $80,000 to $90,000 CAD / year
- Full-time
Maple Reinders Constructors is currently searching for a Project Coordinator to join our Civil construction division in Kelowna, British Columbia.
Added 41 mins ago
A
Administrative Coordinator
Aplin
AB · Edmonton, AB
- Contract
We are seeking an experienced and highly organized Administrative Coordinator to support a busy, professional organization. This role is ideal for someone who enjoys variety, takes…
Added 42 mins ago
MR
Mechanical Project Coordinator - Civil Construction
Maple Reinders
Charlottetown, PE
- $70,000 to $90,000 CAD / year
- Full-time
Mechanical Project Coordinator (Civil Construction)
Added 42 mins ago
MR
Project Coordinator (Civil Construction)
Maple Reinders
Burnaby, BC
- $80,000 to $90,000 CAD / year
- Full-time
Maple Reinders Constructors is currently searching for a Project Coordinator to join our Civil construction division in Burnaby, British Columbia.
Added 1 hour ago
YI
Store Maintenance Coordinator
YM INC.
Toronto, ON
- Full-time
The Coordinator, Store Maintenance, oversees facility maintenance for all store locations at the corporate level. This role is responsible for coordinating and monitoring repair and…
Added 1 hour ago
SS
Project Coordinator (Field based)
Surespan Structures
North Vancouver, BC
- Full-time
Applicants must hold a valid Class 5 Driver’s License and be legally permitted to work in Canada · The Project Coordinator will work at various project sites across Canada, often on a fly-in-fly-out basis
Added 1 hour ago
P
Customer Service & Order Coordinator
PheedLoop
Toronto, ON
- Full-time
PheedLoop is looking for a highly organized, detail-oriented, and customer-focused Customer Service and Order Coordinator to join our Logistics team.
Added 1 hour ago
YI
Bilingual HR Coordinator
YM INC.
Toronto, ON · North York, ON
- Contract
As the first point of contact for HR-related matters across our Canadian and the US retail locations, the HR Coordinator plays a key role in supporting our store teams and ensuring…
Added 1 hour ago
CF
Back Shop Assistant
Classic Fire + Life Safety
Guelph, ON
- Full-time
Assisting Facilities Coordinator with various tasks as needed.
Added 1 hour ago
TO
Director of Financial Services / Treasurer
Township of Ramara
ON · Ramara, ON
- Full-time
Financial Services Supervisor & Systems Coordinator - City of London
Added 1 hour ago
MD
Operations Policy Administrator - Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Work Shift/Work Hours: Day Shift
Added 1 hour ago
PH
Relational Security Officer, Integrated Protection Services
Provincial Health Services Authority
Vancouver, BC
- Part-time
The Relational Security Officer reports to the Coordinator, Relational Security, Integrated Protection Services (IPS) Operations, maintains and enforces security of persons and property in…
Added 1 hour ago
AP
Supply Chain Coordinator
AGF Perú
Kitchener, ON
- Full-time
Added 1 hour ago
AP
Site Coordinator
AGF Perú
AB · Edmonton, AB
- Full-time
Join our team! AGF is seeking an Site Coordinator to join our dynamic team based in Edmonton, AB. Reporting to the Project Manager, you will be responsible for taking off reinforcing steel…
Added 1 hour ago
QH
Cantonese Speaking HCA/Home Caregiver in Vancouver
Qualicare Homecare, BC
Vancouver, BC
- $23 to $25 CAD / hour
- Part-time
The Home Caregiver/HCA is an essential member of our home care team who works under the supervision of the Care Coordinator and performs various personal care services as necessary to meet…
Added 1 hour ago
QH
Cantonese Speaking HCA/Home Caregiver in Coquitlam
Qualicare Homecare, BC
Port Coquitlam, BC
- $23 to $25 CAD / hour
- Part-time
The Home Caregiver/HCA is an essential member of our home care team who works under the supervision of the Care Coordinator and performs various personal care services as necessary to meet…
Added 1 hour ago
QH
Cantonese Speaking HCA/Home Caregiver in Surrey
Qualicare Homecare, BC
Surrey, BC
- $23 to $25 CAD / hour
- Part-time
The Home Caregiver/HCA is an essential member of our home care team who works under the supervision of the Care Coordinator and performs various personal care services as necessary to meet…
Added 2 hours ago
CH
Registered Nurse - Emergency
Covenant Health Canada
AB · Edmonton, AB
- Internship
…progress and patient/resident response. Acting as an advocate, coordinator and liaison for the patient/resident, the RN identifies needs and sets priorities in collaboration with the…
Added 2 hours ago
CH
Registered Nurse - Emergency
Covenant Health Canada
AB · Edmonton, AB
- Internship
…progress and patient/resident response. Acting as an advocate, coordinator and liaison for the patient/resident, the RN identifies needs and sets priorities in collaboration with the…
Added 2 hours ago
CH
Registered Nurse - Emergency
Covenant Health Canada
AB · Edmonton, AB
- Full-time
…progress and patient/resident response. Acting as an advocate, coordinator and liaison for the patient/resident, the RN identifies needs and sets priorities in collaboration with the…

HearingLife Canada

Business System Support Specialist

Toronto, ON, Canada
North York, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Experience: 3+ years of experience in a technical support or quality assurance role, supporting systems, applications, or end users
Posting language: English
Posted: Oct 28, 2026

Original job description

Scope:

Reporting to the Information Technology Director, the Business Systems Support Specialist plays a key role in enhancing and streamlining administrative processes for clinic users through our Order Management System (Blueprint). This role supports critical departmental initiatives, such as improving pricing validation, modernizing clinic forms, enhancing both client and employee experiences, and optimizing administrative workflows within Blueprint. The Business Systems Support Specialist works closely with teams across head office departments, contributing to cross-functional projects that uphold the organization’s commitment to service excellence and operational efficiency.

Success Criteria:

Maintain an accurate catalogue of products, services, and fees across all regions
Ensure private and third-party pricing is correctly configured across systems, forms, and SOPs,
Support seamless clinic setups, changes, and acquisitions through accurate system configuration, testing, and data maintenance
Resolve tickets in timely manner that is satisfactory to the requester

Responsibilities

Catalogue Management & Pricing Governance:

Maintain and update the catalogue of hearing aids, services, supplies, and accessories, ensuring accuracy in pricing, markups, and cost-of-goods
Standardize product naming conventions and pricing across all regions to ensure consistency and eliminate discrepancies.
Regularly monitor and update repair and service fees for both private pay and third-party billing to ensure accuracy and alignment with current policies.
Coordinate hearing aid price updates between manufacturers and OMS technicians to ensure timely and accurate implementation.
Collaborate with internal teams to implement private and third-party insurer pricing changes, ensuring consistency across reference materials and standard operating procedures.

Forms Management:

Update and optimize clinic invoice templates, client/clinical/physician forms, and audiological reports in Blueprint.
Audit, update, and maintain third-party forms configured in Blueprint to ensure accuracy and accessibility.
Work closely with cross-functional teams to ensure forms are aligned with evolving operational requirements and process changes.
Clinic Setup (Greenfields, Closures, Consolidations, Acquisitions):
Support the setup of new clinics and manage updates to existing clinic configurations to ensure seamless operational integration.
Maintain records for clinic renaming, relocation, closures, and rebrands, ensuring necessary updates are completed accordingly.
Collaborate with Systems Development Coordinator on system testing, validation and configuration for Acquisitions and Data Migrations.
Support amalgamation-related updates at the beginning of each year

Setup Menu Administration:

Conduct regular cleanup of setup menus to ensure efficiency and data accuracy.
Manage configurations for new insurers, discount reasons, journal entry types, and other administrative categories in Blueprint.
Oversee setup menu elements related to events and user administration, including HP signatures and audiometer calibration certificates ensuring proper configuration.
Facilitate transfer of appointments when a hearing professional departs or transfers between clinics.

System Optimization:

Collaborate cross-departmentally and with Field Teams regarding system gaps, solutions, and implications on operations, in coordination with the Systems Development Coordinator
Proactively identify opportunities to reduce administrative load within the field through feedback collection and Go Gemba clinic visits.
Implement and maintain enhancements to the pricing validation spreadsheet.

Ticket Resolution:

Address Freshdesk tickets related to pricing discrepancies, product additions, and Blueprint-related issues in a timely and efficient manner.
Provide technical support and solutions to frontline Customer Service as needed.
Assist with issues and enhancements related to forms and system functionality.
Assist our IT team in the resolution of broken connections between our audiology software and our order management system (NOAH-Blueprint integrations).

Knowledge & Skills:

Understanding of clinic management and audiology systems (e.g., Blueprint, NOAH integrations).
High attention to detail with strong data validation and auditing capabilities.
Proficiency in Excel or similar tools for pricing validation and analysis

Education & Experience:

College degree or diploma in a related field, or equivalent combination of education and relevant experience
3+ years of experience in a technical support or quality assurance role, supporting systems, applications, or end users
Blueprint experience required
Experience with third-party insurer billing preferred
Experience with ticketing systems preferred (e.g., Freshdesk)

Working Conditions:

Hybrid work environment
Two days minimum in North York Office (HQ)

Required Behaviours:

The ideal candidate for this role has alignment with our Demant Values:

We create trust – We value the opinions of our customers and colleagues. We promote a work environment based on inclusion, honesty, integrity and respect. We always keep our promises.
We are team players – We collaborate and network effectively across the whole organization. We take initiative and help each other to achieve our ambitious goals.
We create innovative solutions – We challenge ourselves to improve and find new, value-adding solutions. We are curious to share ideas and insights to increase our collective innovativeness.
We apply a can-do-attitude – We always look for opportunities to win the business and do our best to add value to our customers. We find solutions and act.

Key Competencies:

Passionate
Self-starter
Personal organization
Results-Driven
Disciplined
Works with a sense of urgency

Accommodations:

HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process. 

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

#Hearinglife_Canada

Apply on LinkedIn About employer

More about this job

Responsibilities

Maintain accurate product, service, and fee catalogues; configure pricing, forms, clinic setups, and administrative menus in Blueprint. Resolve support tickets, assist with system integrations, and collaborate across teams to improve workflows and reduce administrative effort.

Requirements

Requires a college degree or diploma in a related field, or equivalent education and experience, plus at least three years in technical support or quality assurance. Blueprint experience is required; knowledge of clinic or audiology systems, strong data validation skills, and Excel proficiency are expected, while third-party insurer billing and ticketing-system experience are preferred.

Skills

Pricing Governance
Catalogue Management
Data Validation
Data Auditing
Microsoft Excel
Forms Management
Clinic Configuration
System Testing
Data Migration
Ticket Resolution
Technical Support
Third-Party Insurer Billing
Workflow Optimization
NOAH-Blueprint Integration Support
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Blueprint
Order Management System
NOAH
Freshdesk
Microsoft Excel
Audiology Systems
Clinic Management Systems
Pricing Validation
Pricing Governance
Product Catalogue
Third-Party Insurer Billing
Forms Management
Clinic Setup
System Configuration
System Testing
Data Migration
Data Maintenance
Ticket Resolution
Technical Support
Quality Assurance
Audiometer Calibration
Standard Operating Procedures
Workflow Optimization
Data Auditing
Customer Service
Go Gemba

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Work requirements

Jobs in Canada