Jobs in Canada

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Added 7 mins ago
A
Channel Account Specialist - Eastern Region
ABB
Montreal, QC · Saint-Laurent, QC
- Full-time
College diploma or university degree in Business Administration, Electrical Engineering Technology, Sales, or a related field, or equivalent professional experience.
Added 2 hours ago
TC
Media Operations Specialist
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Toronto, ON
- Full-time
We are seeking a motivated and analytical individual to join our team as a Media Operations Specialist at Talon Outdoor. As a Media Operations Specialist, you will play a crucial role in…
Added 2 hours ago
QT
Building Science Lead
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
…data collection is a core input to this work, and the Drone Operations team is responsible for planning, coordinating, and delivering that data accurately and on…
Added 2 hours ago
V
Specialist, Data Developer
Vale
Canada
- Full-time
From utensils to cellphones to satellites, our operations simplify daily life and enhance connectivity. Our metals are integral to life-saving medical equipment and the electric vehicles…
Added 4 hours ago
CA
Sales Support Specialist
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Toronto, ON
- Full-time
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RP
Human Resources Generalist (contract)
RECRUITMENT PARTNERS INC.
Calgary, AB
- Contract
HR Operations & Support: Provide day-to-day administrative support to the HR department and respond promptly to routine employee inquiries.
Added 4 hours ago
E
Electrical Engineer Specialist
Enbridge
Calgary, AB
- Full-time
In this Electrical Engineer Specialist role within our centralized Electrical & Automation engineering team, you’ll be the go-to electrical subject matter expert supporting gas pipelines…
Added 4 hours ago
IT
Payroll Specialist
Ideon Technologies
Richmond, BC
- Full-time
We are seeking a Payroll Specialist - a brand new role! - who will take end-to-end ownership of our payroll operations. You will process semi-monthly payroll with a primary focus on Canada…
Added 4 hours ago
EI
Emergency Planning & Security Specialist - 18 month term
Edmonton International Airport (YEG)
Edmonton, AB
- Contract
Added 4 hours ago
FA
Senior, Vendor & Repair Management Specialist
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Montreal, QC
- Full-time
…flexibility to our airline, lessor, and maintenance, repair, and operations customer base. Additionally, FTAI owns and leases jet aircraft which often facilitates the acquisition of engines…
Added 4 hours ago
OW
Oliver Wyman -Commercial Effectiveness and Private Capital Senior Consultant / Associate
Oliver Wyman
Toronto, ON
- Full-time
…to post-transaction value realization. Our approach is multi-specialist, leveraging deep industry knowledge and functional expertise to help clients achieve differentiated results in their…
Added 4 hours ago
S
Principal Applied AI Architect
Salesforce
Toronto, ON · Montreal, QC · Canada - Montreal
- Full-time
Elevate the team and the field. Mentor architects and account teams. Contribute points of view, reference architectures, and reusable assets. Work closely with AEs, SEs, Professional…
Added 5 hours ago
NG
Mill Maintenance Planner - Travel & Camp Available
New Gold Inc.
Emo, ON
- Full-time
Coeur Mining is a growing, all-North American precious metals producer with seven operations: the Las Chispas silver-gold mine and Palmarejo gold-silver complex in Mexico, the Rochester…
Added 5 hours ago
Senior Procurement Specialist
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Surrey, BC
The Senior Procurement Specialist facilitates and executes procurement processes within FortisBC which include but is not limited to sourcing, relationship management, contract negotiation,…
Added 5 hours ago
VC
Clinical Simulation Technician
Vancouver Coastal Health
Vancouver, BC
- $41.14 CAD / hour
- Other
Reporting to the Simulation Operations Specialist, the Clinical Simulation Technician is responsible for a wide variety of simulation education, training, and staff development at VCH…
Added 5 hours ago
RM
Clinical Nurse Specialist Navigator
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Kawartha Lakes, ON · Lindsay, ON
- Full-time
Must have access to a reliable vehicle and the ability to travel within the community as required · Must be available to work 12 hours day shifts from Monday to Sunday
Added 5 hours ago
Payroll Systems Specialist
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Cambridge, ON
Dedicated Day Shift: 8:00am – 4:30pm, Monday – Friday
Added 5 hours ago
P
Security System Configuration Specialist / Spécialiste en configuration de systèmes de sécurité électronique (CS007)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Reporting to the Regional Installation Manager, the System Configuration Specialist plays a key role in supporting Our Client's operations by configuring, troubleshooting, and maintaining…
Added 5 hours ago
RS
Business System Specialist
Ryder System, Inc.
Vaughan, ON
- Full-time
The Business System Specialist participates with teams of IT staff and, on a limited basis, client department personnel in the development, implementation and maintenance of computer-based…
Added 5 hours ago
L
Engineering Project Manager III
Legrand
Mississauga, ON
- Full-time
Understand the interdependencies between technology, operations, and business needs.
Added 5 hours ago
RF
Spécialiste des ressources humaines / Gérant(e) de magasin
Real Fruit Bubble Tea
Montreal, QC
- $70,000 to $85,000 CAD / year
- Full-time
Reporting directly to the Human Resources Director and Regional Manager, the Human Resources Specialist supports the execution of HR initiatives and tasks, ensuring alignment with the…
Added 5 hours ago
L
Specialist, Product Education Operations | Contract until September 2028
lululemon
Vancouver, BC
- Full-time
Work is performed onsite, minimum 4 days per week.
Added 5 hours ago
BH
Field Specialist I
Baker Hughes
Leduc, AB
- Full-time
As an ESP Field Service Specialist, you are to perform installation of Electrical Submersible Pumps (ESP) Based out of our Leduc, AB facility. You are to assists in maximizing well…
Added 6 hours ago
A
Ingénieur Système Embarqué
Actalent
Montreal, QC
- $50 to $60 CAD / hour
- Contract
Le poste se déroule principalement dans un environnement de bureau en cubicule, avec une présence sur site trois jours par semaine
Added 6 hours ago
IC
Sourcing Specialist- EN
IAMGOLD Corporation
Gogama, ON
- Full-time
Provide advanced contract administration support to site operations, including guidance on contract interpretation, issue resolution, claims management, change orders, field work…

HearingLife Canada

Business System Support Specialist

Toronto, ON, Canada
North York, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Experience: 3+ years of experience in a technical support or quality assurance role, supporting systems, applications, or end users
Posting language: English
Posted: Oct 28, 2026

Original job description

Scope:

Reporting to the Information Technology Director, the Business Systems Support Specialist plays a key role in enhancing and streamlining administrative processes for clinic users through our Order Management System (Blueprint). This role supports critical departmental initiatives, such as improving pricing validation, modernizing clinic forms, enhancing both client and employee experiences, and optimizing administrative workflows within Blueprint. The Business Systems Support Specialist works closely with teams across head office departments, contributing to cross-functional projects that uphold the organization’s commitment to service excellence and operational efficiency.

Success Criteria:

Maintain an accurate catalogue of products, services, and fees across all regions
Ensure private and third-party pricing is correctly configured across systems, forms, and SOPs,
Support seamless clinic setups, changes, and acquisitions through accurate system configuration, testing, and data maintenance
Resolve tickets in timely manner that is satisfactory to the requester

Responsibilities

Catalogue Management & Pricing Governance:

Maintain and update the catalogue of hearing aids, services, supplies, and accessories, ensuring accuracy in pricing, markups, and cost-of-goods
Standardize product naming conventions and pricing across all regions to ensure consistency and eliminate discrepancies.
Regularly monitor and update repair and service fees for both private pay and third-party billing to ensure accuracy and alignment with current policies.
Coordinate hearing aid price updates between manufacturers and OMS technicians to ensure timely and accurate implementation.
Collaborate with internal teams to implement private and third-party insurer pricing changes, ensuring consistency across reference materials and standard operating procedures.

Forms Management:

Update and optimize clinic invoice templates, client/clinical/physician forms, and audiological reports in Blueprint.
Audit, update, and maintain third-party forms configured in Blueprint to ensure accuracy and accessibility.
Work closely with cross-functional teams to ensure forms are aligned with evolving operational requirements and process changes.
Clinic Setup (Greenfields, Closures, Consolidations, Acquisitions):
Support the setup of new clinics and manage updates to existing clinic configurations to ensure seamless operational integration.
Maintain records for clinic renaming, relocation, closures, and rebrands, ensuring necessary updates are completed accordingly.
Collaborate with Systems Development Coordinator on system testing, validation and configuration for Acquisitions and Data Migrations.
Support amalgamation-related updates at the beginning of each year

Setup Menu Administration:

Conduct regular cleanup of setup menus to ensure efficiency and data accuracy.
Manage configurations for new insurers, discount reasons, journal entry types, and other administrative categories in Blueprint.
Oversee setup menu elements related to events and user administration, including HP signatures and audiometer calibration certificates ensuring proper configuration.
Facilitate transfer of appointments when a hearing professional departs or transfers between clinics.

System Optimization:

Collaborate cross-departmentally and with Field Teams regarding system gaps, solutions, and implications on operations, in coordination with the Systems Development Coordinator
Proactively identify opportunities to reduce administrative load within the field through feedback collection and Go Gemba clinic visits.
Implement and maintain enhancements to the pricing validation spreadsheet.

Ticket Resolution:

Address Freshdesk tickets related to pricing discrepancies, product additions, and Blueprint-related issues in a timely and efficient manner.
Provide technical support and solutions to frontline Customer Service as needed.
Assist with issues and enhancements related to forms and system functionality.
Assist our IT team in the resolution of broken connections between our audiology software and our order management system (NOAH-Blueprint integrations).

Knowledge & Skills:

Understanding of clinic management and audiology systems (e.g., Blueprint, NOAH integrations).
High attention to detail with strong data validation and auditing capabilities.
Proficiency in Excel or similar tools for pricing validation and analysis

Education & Experience:

College degree or diploma in a related field, or equivalent combination of education and relevant experience
3+ years of experience in a technical support or quality assurance role, supporting systems, applications, or end users
Blueprint experience required
Experience with third-party insurer billing preferred
Experience with ticketing systems preferred (e.g., Freshdesk)

Working Conditions:

Hybrid work environment
Two days minimum in North York Office (HQ)

Required Behaviours:

The ideal candidate for this role has alignment with our Demant Values:

We create trust – We value the opinions of our customers and colleagues. We promote a work environment based on inclusion, honesty, integrity and respect. We always keep our promises.
We are team players – We collaborate and network effectively across the whole organization. We take initiative and help each other to achieve our ambitious goals.
We create innovative solutions – We challenge ourselves to improve and find new, value-adding solutions. We are curious to share ideas and insights to increase our collective innovativeness.
We apply a can-do-attitude – We always look for opportunities to win the business and do our best to add value to our customers. We find solutions and act.

Key Competencies:

Passionate
Self-starter
Personal organization
Results-Driven
Disciplined
Works with a sense of urgency

Accommodations:

HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process. 

While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

#Hearinglife_Canada

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More about this job

Responsibilities

Maintain accurate product, service, and fee catalogues; configure pricing, forms, clinic setups, and administrative menus in Blueprint. Resolve support tickets, assist with system integrations, and collaborate across teams to improve workflows and reduce administrative effort.

Requirements

Requires a college degree or diploma in a related field, or equivalent education and experience, plus at least three years in technical support or quality assurance. Blueprint experience is required; knowledge of clinic or audiology systems, strong data validation skills, and Excel proficiency are expected, while third-party insurer billing and ticketing-system experience are preferred.

Skills

Pricing Governance
Catalogue Management
Data Validation
Data Auditing
Microsoft Excel
Forms Management
Clinic Configuration
System Testing
Data Migration
Ticket Resolution
Technical Support
Third-Party Insurer Billing
Workflow Optimization
NOAH-Blueprint Integration Support
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Blueprint
Order Management System
NOAH
Freshdesk
Microsoft Excel
Audiology Systems
Clinic Management Systems
Pricing Validation
Pricing Governance
Product Catalogue
Third-Party Insurer Billing
Forms Management
Clinic Setup
System Configuration
System Testing
Data Migration
Data Maintenance
Ticket Resolution
Technical Support
Quality Assurance
Audiometer Calibration
Standard Operating Procedures
Workflow Optimization
Data Auditing
Customer Service
Go Gemba

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Work requirements

Jobs in Canada