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HearingLife Canada

Client Service Administrator - Sidney 5th St.

Sidney, BC, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Experience: At least 2 years of customer service experience
Posting language: English
Posted: Sep 23, 2026

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Original job description

About HearingLife Canada:

HearingLife Canada, and National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices.

Across Canada, HearingLife consists of over 350 hearing healthcare clinics proudly united behind one simple vision, “To help more people hear better.”

Client Service Administrator:

Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? Are you searching to be part of a team that has a “people-first” attitude which focuses on client centered care? If you are passionate about utilizing your skills to change client’s lives – then we would love to hear from you!

How You’ll Make An Impact:

As an integral member of our team, you’ll create a welcoming environment for our clients, providing them with exceptional service every step of the way. You’ll foster positive relationships with both clients and colleagues, making sure every client’s hearing journey is smooth and enjoyable.

Customer Service: Serve as the first point of contact for clients, delivering top-notch customer care. You’ll greet clients, manage inbound phone calls and emails and answer customer inquiries with professionalism and warmth.
Appointment Scheduling: Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups.
Clinic Maintenance: Keep our clinic looking its best! You'll organize and tidy the client waiting areas and ensure supplies are stocked and ready.
Administrative Support: Assist clinicians by maintaining client files, managing stock orders, and ensuring clinic operations run smoothly. You’ll handle basic hearing aid maintenance, help with events, and support local promotions.
Accounting & Insurance: Take ownership of processing payments, tracking insurance claims, accounts receivable management and maintaining inventory. Your attention to detail will ensure smooth financial operations.

What You Bring:

At least 2 years of customer service experience
Strong organizational skills and ability to manage multiple priorities
Experience in Microsoft excel

What We Offer:

Competitive compensation package
Generous paid time off including 10 days vacation and 10 wellness days
RRSP Matching
Healthcare and Dental for yourself and dependents
Access to ongoing training and development
Corporate discounts through perkopolis and discounted rates to GoodLife Fitness

Accommodations:

HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation please clearly indicate in your application any accommodations you will require throughout the recruitment process. 

 While we appreciate the interest of all applicants, only those selected for an interview will be contacted.

#Hearinglife_Canada

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More about this job

Responsibilities

Welcome clients and provide customer service by managing inquiries, calls, and emails, while scheduling appointments and coordinating follow-ups. Support clinic operations through administrative and inventory tasks, basic hearing aid maintenance, event assistance, payment processing, insurance claims, and accounts receivable.

Requirements

Applicants must have at least two years of customer service experience and strong organizational skills. They must be able to manage multiple priorities and have experience with Microsoft Excel.

Skills

Customer Service
Organization
Multitasking
Microsoft Excel
Appointment Scheduling
Phone and Email Communication
Administrative Support
File Management
Inventory Management
Payment Processing
Insurance Claims
Accounts Receivable
Basic Hearing Aid Maintenance

Benefits

Paid Time Off
Vacation Days
Wellness Days
RRSP Matching
Healthcare
Dental Coverage
Ongoing Training and Development
Corporate Discounts
Discounted GoodLife Fitness Membership

Visa sponsorship

Not detected in the job text

Keywords

Hearing Healthcare
Client-Centered Care
Customer Service
Appointment Scheduling
Clinician Schedules
Client Follow-Ups
Clinic Operations
Client Files
Microsoft Excel
Stock Orders
Inventory Management
Hearing Aid Maintenance
Event Support
Local Promotions
Payment Processing
Insurance Claims
Accounts Receivable
Inbound Calls
Email Inquiries

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