Claims Specialist

Help us serve 100,000 of Manitoba’s healthcare professionals. We are HEB Manitoba, one of the largest pension and benefit plans in the province.

At HEB Manitoba, our Disability & Rehabilitation (D&R) department takes a supportive and proactive approach to providing industry-leading service to our members.

We are seeking a highly motivated professional who is knowledgeable in the case management of long-term disability claims and rehabilitation practices to assist our members through a positive, streamlined process. Our organization requires an innovative and adaptable individual who is ready to make a difference with us.

If you thrive in a dynamic environment, have a strong work ethic, positive attitude and enjoy working with a dedicated multidisciplinary team, the Claims Specialist position is the opportunity you are looking for.

Join us in making a difference in lives of others:

Your responsibilities will include:

• Make Long-Term Disability claim decisions by determining eligibility, reviewing medical information, job duties, treatment plans, and applying benefit offsets in accordance with Plan provisions.
• Guiding and supporting members through the Long-Term Disability claims process with compassion, sound judgment, and effective claims management practices.
• Apply critical thinking and medical knowledge to assess claim information and make sound decisions.
• Proactively managing an assigned caseload within turnaround times using a variety of communication methods.
• Building relationships with our members and stakeholders.
• Communicating sensitive and difficult decisions clearly and with empathy.
• Continuously developing your knowledge of departmental activities, disability management practices, and processes.

Qualifications for Your Success:

Experience & Education

• Post-Secondary Degree/Diploma – Bachelor of Arts, Nursing, Allied Health, Science, Social Work.
• A minimum of three years’ experience applying current and emerging disability claims management practices, procedures, and standards (disability case management).
• Pursuing the Certified Disability Management Professional (CDMP).

*An equivalent combination of education and/or experience may be considered.

Knowledge, Competencies & Skills

• Strong analytical, critical-thinking, sound judgment, and decision-making skills.
• Effective interpersonal skills with the ability to develop professional and collaborative relationships.
• Strong digital literacy, with the ability to quickly learn and effectively navigate multiple systems and technology platforms.
• Ability to effectively  prioritize and manage multiple tasks and competing demands while meeting deadlines and maintaining accuracy.
• Clear and effective verbal and written communication skills.
• Proven ability to work independently and collaboratively within a team environment.

Why join our team?

The work you do will be challenging and rewarding. You will make a difference in our day-to-day operations and your initiative will be appreciated.

We offer:

• Hybrid work environment with a compressed workweek for your work/life balance.
• Comprehensive compensation and benefits including a defined benefit pension plan.
• Professional development opportunities.
• Progressive and supportive work environment.
• A comfortable, modern environment conveniently located in downtown Winnipeg with easy access to shopping and restaurants.

Please submit your resume and cover letter by 4:00 p.m. on Friday, October 30, 2026 to hr@hebmanitoba.ca.