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Construction Project Manager
Insight Global
Toronto, ON
- $70 to $90 CAD / hour
- Contract
Position Overview We are seeking an experienced Construction Manager to support the successful delivery of a large-scale data centre project as it progresses through its final stages of…
Added 4 hours ago
AP
Clinical Operations Manager-Traveling CRC Team
ActivMed Practices & Research, LLC.
Burlington, ON
- Full-time
The Manager, Clinical Operations – Traveling Team is responsible for the coordination and execution of clinical research support at various site locations
Added 6 hours ago
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Senior Partnerships Manager - Toronto
Teamtailor
Toronto, ON
- Full-time
As a Bilingual Senior Partnerships Manager at Teamtailor, you'll be the founding force behind our Canadian partner ecosystem, a role that combines tech and channel partnerships to drive…
Added 8 hours ago
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Category Activation Manager / Cheffe Activation des catégories
L'Oréal
Montreal, QC
- Full-time
Activation Category Manager - Consumer Products Division
Added 9 hours ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 13 hours ago
Events Specialist
Canadian Mental Health Association BC Division
Vancouver, BC
…and the Bottom Line Conference in October. Reporting to the Manager, Development and Partnerships, the role carries out established event plans, timelines and budgets, and coordinates the…
Added 14 hours ago
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Director of AI Delivery
nesto
Toronto, ON
- Full-time
…shadow, joint change management, and progressive production activation. You will also write the repeatable deployment playbook we reuse for every client that…
Added 14 hours ago
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Director of AI Delivery
nesto
Montreal, QC
- Full-time
…shadow, joint change management, and progressive production activation. You will also write the repeatable deployment playbook we reuse for every client that…
Added 15 hours ago
LC
Regional Pharmacy Director
Loblaw Companies Limited
Toronto, ON
- Full-time
Liaises closely with Associates, pharmacy teams and District Manager’s to ensure consistency of operational standards, pharmacy services, execution of Pharmacy programs, achieve targets and…
Added 15 hours ago
SD
Regional Pharmacy Director
Shoppers Drug Mart
Toronto, ON
- Full-time
Liaises closely with Associates, pharmacy teams and District Manager’s to ensure consistency of operational standards, pharmacy services, execution of Pharmacy programs, achieve targets and…
Added 15 hours ago
OR
Wireless Sales Associate - 3097 Sudbury North
OSL Retail Services Inc
Sudbury, ON
- Other
Added 16 hours ago
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Senior Marketing Manager
PwC
Toronto, ON
- Full-time
As a Senior Marketing Manager, you will lead the development and delivery of integrated B2B marketing strategies that advance PwC Canada’s business priorities. You will partner with senior…
Added 16 hours ago
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Marketing Senior Associate
PwC
Toronto, ON
- Full-time
Support the Marketing Manager in translating business priorities, client needs and market insights into clear marketing plans and activities
Added 16 hours ago
PV
Senior Manager - CRM & Lifecycle Marketing
Pet Valu
Markham, ON
- Full-time
This role owns the design, deployment, optimization, and measurement of customer journeys that drive acquisition, activation, retention, loyalty engagement, and customer lifetime value.…
Added 17 hours ago
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Quality of Life Aide
Extendicare
Red Deer, AB · LTC - Michener Hill NH (Michener Blvd.)
- Part-time
· Plan, implement, evaluate, develop, and revise both individual and group activation programs based on assessed needs under the guidance of the manager.
Added 19 hours ago
OM
Director, Audience Strategy
Omnicom Media
Toronto, ON
- Full-time
Using your technical expertise and analytics skills you will support a talented team of analysts on segment creation, activation, manage operational issues, and collaborate on the…
Added 19 hours ago
O
Supervisor, Strategy (Contract)
OMD
Vancouver, BC
- Full-time
Develop strategies and annual plans into actionable, channel‑agnostic planning and activation roadmaps with the team.
Added 19 hours ago
P
Planning Supervisor
PHD
Toronto, ON
- Full-time
Develop strategies and annual plans into actionable, channel‑agnostic planning and activation roadmaps with the team.
Added 20 hours ago
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Registered Practical Nurse, Regular Part Time [IEM RR RPN D2 0.40] AgeCare Elmira, Retirement
AgeCare
Elmira, ON · AgeCare Elmira
- Part-time
The Registered Practical Nurse reporting to the Health and Wellness Manager of the Home and provides professional nursing care to residents in accordance with required medical care and…
Added 20 hours ago
LM
Head of Digital Performance
Lacroix Médecine Privée
Quebec, QC
- Full-time
…always on the lookout for new trends, the Digital Performance Manager enjoys experimenting, innovating, and pushing boundaries. Whether through campaign optimization, advanced data…
Added 20 hours ago
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Salon Business Partner (Vancouver, Whiterock, Surrey, Delta & Richmond)
L'Oréal
Vancouver, BC
- Full-time
…Delta & Richmond. Under the leadership of the Regional Sales Manager, you will act as a key player in the organization and be held accountable for achieving the annual sales…
Added 20 hours ago
Senior Manager Enterprise Brand Strategy
Purolator
ON · Mississauga, ON
This is one of Purolator's most strategic marketing leadership roles.As Senior Manager, Brand + Strategy, you will shape the future of one of Canada's most recognized brands by leading…
Added 20 hours ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 20 hours ago
A
Registered Practical Nurse, Regular Part Time [IEM RR RPN D2 0.40] AgeCare Elmira, Retirement
AgeCare
Elmira, ON
- Part-time
The Registered Practical Nurse reporting to the Health and Wellness Manager of the Home and provides professional nursing care to residents in accordance with required medical care and…
Added 20 hours ago
PB
Brand Relationship Manager
Powered by People (PBP)
Toronto, ON
- Contract
Powered by People (PBP) is seeking a driven Brand Relationship Manager to join our Sales Team who is passionate about independent brands, retail, and the rapidly evolving retail landscape.…

Helcim

Customer Success Manager (CSM)

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

What We’re Building 🚀

Helcim is looking for an energetic and personable individual to join our Customer Success Team.

As a member of the Success Team you will play a key role in helping people love Helcim. You will help new and get the most of the platform and act as the guide to their success; helping them find value in what we do. You will look for continuous opportunities to build your understanding of our product and our customers. Nothing makes you happier than building a relationship, sharing your knowledge and helping a small business succeed.

This is a great opportunity to join a fast moving company with a product and customer focused vision you can believe in. You’ll have lots of responsibility, and with it lots of room to bring your creativity and ideas to further enhance the work of the Success Team, its connection to our customers, and drive adoption of our product. You will ensure our company remains true to our mission of being the most loved payments company from the very beginning of our customer’s experience with us.

Are You Our Next Builder? 🛠️

Previous experience in SaaS, technology or financial services sales is an asset.
Must have excellent written and verbal communication skills
Strong time-management and organizational skills
Proficient with G Suite (Gmail, GDocs, GSheets, etc)
Intuitive, self-motivated and positive
Past experience in a technical customer service, customer success or sales position an asset

✨ Not checking every box? Please apply anyway! We know that candidates have different experiences that may make them a great fit for this position and for Helcim. We believe that diversity and having an inclusive culture is not only the right thing, but key to our long-term success. Diversity brings more experience, view-points, knowledge and insight about our future. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us know. ✨

The Role: What You’ll Own 🔑

Here are the things you’ll own day to day:

Interact with new and existing merchants through an array of channels (Email, Phone & Video) to help facilitate onboarding by educating them on services & our tools, and encouraging adoption of our product.
Get results - drive growth by working with new merchants on activation of their accounts within a short period of time
Growth mindset to hit activity, activation and onboarding targets
Cultivate a deep understanding of Helcim, our payments services and tools (and how they fit into the wider payments market), and the problems our merchants are trying to solve - and show them how we can help solve those problems.
Be an ambassador -> connect with and understand them, act in their best interests, follow-up on time, answer questions completely, set expectations and live up to them.
Drive outreach initiatives for our merchants who many need a little bit of extra love to better understand their pain points and how we can best help them
Work with Sales, Support, Marketing, Product and Dev teams to continually evolve success processes to drive strong results in our onboarding experience to increase product adoption.

Helcim: The Big Picture 🖼️

Helcim was founded with a mission at heart: to be the world’s most loved payment system. From the very start, we knew that we wanted to be different from every payment processor out there. We want the merchants we serve to feel supported and see us as a trusted partner rather than simply just another “cost of doing business.” We are relentless in our pursuit to provide a radically transparent and honest payments solution that flat out saves business owners money, all while treating them like human beings.

At Helcim, we build a team of engaged, caring and intelligent people. In return we provide an environment where you can be excited to come to work each day and tackle these challenges with an amazing team. Learn more in our culture book; The Way of the Helcim.

The Helcim Culture: How We Work

We Are Builders: We don't wait for solutions; we create them.
The Harder Path: We choose what’s difficult because it’s more rewarding.
Creating Trust: We earn it every day by being our best selves.
Company of Many: We’re a collective force. Great teams do great things.

The Perks: Why You’ll Love It Here 🎁

Ownership: Every single team member gets Stock Options. You own a piece of what you build! 📈
Health First: Comprehensive benefits + a Health Spending Account (HSA) starting on Day 1. 🦷
Flexibility: Hybrid life! We’re in-office Mon/Wed/Fri and remote Tue/Thu. 🏠
Family Support: Top-ups for maternity leave and "bonding breaks." 👶
Rest & Recharge: Paid vacation + a full company break in December. ❄️
Growth: $500 annual training budget to keep your skills sharp. 📚

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More about this job

Responsibilities

Guide new and existing merchants through onboarding by educating them about Helcim’s payment services and tools, encouraging product adoption, and helping activate their accounts. Build trusted customer relationships, conduct outreach, address merchant needs, and collaborate across teams to improve onboarding and customer success processes.

Requirements

The posting values experience in SaaS, technology, financial services sales, technical customer service, customer success, or sales, but describes this experience as an asset rather than a strict requirement. Candidates should have excellent written and verbal communication, strong time-management and organizational skills, G Suite proficiency, and an intuitive, self-motivated, positive approach.

Skills

Customer Onboarding
Customer Success
Customer Relationship Building
Written Communication
Verbal Communication
Time Management
Organization
Product Education
Product Adoption
Account Activation
Merchant Outreach
Payments Services
Problem Solving
Cross-Functional Collaboration
G Suite

Benefits

Stock Options
Comprehensive Benefits
Health Spending Account
Hybrid Work
Maternity Leave Top-Ups
Paid Vacation
Company-Wide December Break
Annual Training Budget

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Financial Services
Payments
Payment Processing
Customer Success
Customer Onboarding
Merchant Services
Product Adoption
Account Activation
Customer Outreach
Customer Support
Sales
G Suite
Gmail
Google Docs
Google Sheets
Email
Phone
Video
Cross-Functional Collaboration
Product Education
Time Management
Organizational Skills

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