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Helical Pile Solutions Ltd.

Application Support Analyst

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 4, 2027
Posting language: English
Posted: Oct 14, 2026

Original job description

Helical Pile Solutions is a deep foundations contractor with over 30 years of experience in the industry, recently acquired by Java Holdings Ltd. ("Java"). Java staff have over 50 years of experience building some of Canada's largest electrical infrastructure projects.

We are seeking an experienced Application Support Analyst to join our growing team. This position will be based out of one of our Calgary office locations. Reporting directly to the Team Lead, Business Applications, this role provides support for enterprise and Modern Workplace applications, ensuring stability, availability, and continuous improvement of supported systems.

Position Summary:

The Application Support Analyst is responsible for managing, optimizing, and supporting Microsoft 365 applications and services, as well as various business applications including ERP systems, estimating tools, and field-related applications. This role serves as the main point of contact for issues and inquiries related to IT applications, ensuring timely and effective resolution or escalation as needed.

Requirements

Key Accountabilities:

Application Champion

Develop an in-depth understanding of our applications, including features, functionalities, and best practices, to serve as the Subject Matter Expert (SME)
Act as the IT liaison, working closely with business stakeholders and coordinating with internal and external vendor teams

Application Management

Configure and customize M365 applications such as SharePoint Online, Teams, OneDrive for Business, and other M365 services to meet organizational needs
Implement and manage integrations between M365 applications and other internal or external systems
Oversee and maintain M365 applications to ensure optimal performance, reliability, and security
Serve as the primary contact for vendor-supported ERP software (preferably Explorer Eclipse)
Manage and support estimating software and field-related applications, including Bid2Win, HCSS, and Heavy Job

Support and Troubleshooting

Provide advanced application support and incident resolution for end-users
Investigate root causes, resolve application problems, and recommend corrective actions
Collaborate with Microsoft support or other vendors as necessary
Monitor application performance and service health

Training and Documentation

Design and deliver training sessions and materials to educate users on application features, functionality, and best practices across M365 and other business platforms
Develop and maintain SOPs, user guides, and knowledge base articles for application configurations and processes
Document and maintain administrative application configurations, including system settings, integration points, and change history

Overall Responsibilities

Support application enhancements, patches, and releases
Contribute to service improvement initiatives
Ensure adherence to Java Holdings Ltd. group policies and procedures when sharing company data

Desired Qualifications

3+ years of experience in application or systems support (5+ years preferred)
Post-secondary degree in Computer Science, a related field, or equivalent work experience
Proficient in the M365 suite (SharePoint Online, OneDrive, Teams)
Familiarity with ERP systems, preferably Explorer Eclipse
Experience with estimating and field-related software (Bid2Win, Heavy Job, HCSS) preferred
Strong troubleshooting, analytical, and problem-solving skills
Experience with ITSM tools and ticketing systems
Excellent written and verbal communication skills, with the ability to work across technical and business teams
A customer-centric mindset with a professional, positive attitude
Ability to manage multiple priorities, work independently, and meet SLAs

Other Position Requirements:

Work collaboratively with other teams across all Java Group of Companies
Availability for after-hours on-call support as per company policy
Valid driver's license and potential use of a personal vehicle for travel
Ability to sit for extended periods and use a computer
Commitment to ongoing learning and professional development
Alignment with our core values: Innovation, Community, Excellence, and Safety

Benefits

Extended Healthcare Plan (Medical, Disability, Dental & Vision)
Group RRSP
Group Life - AD&D - Critical Illness Insurance
Training & Development
Employee Assistance Program - Counseling

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More about this job

Responsibilities

Manage, configure, and support Microsoft 365 services and business applications, including ERP, estimating, and field-related systems. Resolve incidents, coordinate with users and vendors, monitor application health, and deliver training and documentation while contributing to enhancements and service improvements.

Requirements

Requires at least 3 years of application or systems support experience, with 5 or more years preferred, and a post-secondary degree in computer science or a related field, or equivalent experience. Candidates should be proficient with Microsoft 365, have strong troubleshooting and communication skills, and ideally have experience with Explorer Eclipse, Bid2Win, HCSS, or Heavy Job; a valid driver's license and after-hours on-call availability are also required.

Skills

Microsoft 365 Administration
SharePoint Online
Microsoft Teams
OneDrive for Business
ERP Support
Application Configuration
Systems Integration
Application Troubleshooting
Incident Resolution
Root Cause Analysis
Vendor Coordination
User Training
Technical Documentation
ITSM and Ticketing Systems
Service Improvement
Stakeholder Communication

Benefits

Extended Healthcare Plan
Medical Insurance
Disability Insurance
Dental Insurance
Vision Insurance
Group RRSP
Group Life Insurance
Accidental Death and Dismemberment Insurance
Critical Illness Insurance
Training and Development
Employee Assistance Program
Counseling

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
SharePoint Online
Microsoft Teams
OneDrive for Business
Enterprise Resource Planning
Explorer Eclipse
Bid2Win
HCSS
Heavy Job
Business Applications
Application Support
Systems Support
Application Configuration
Systems Integration
Incident Management
Root Cause Analysis
ITSM
Ticketing Systems
Vendor Management
Application Performance
Service Health Monitoring
User Training
Standard Operating Procedures
Knowledge Base
Software Patches
Software Releases
Estimating Software
Field Applications
Electrical Infrastructure
Deep Foundations

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