Jobs in Canada

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Added 2 months ago
P&
Gestionnaire de programme – Développement de la main d’œuvre et des compétences / Program Manager – Workforce and Capability Development
Pratt & Whitney
Longueuil, QC
- Full-time
Added 2 months ago
P&
Gestionnaire principal, Transferts intangibles (DT/GT) et Systeme automatise du controle des exportations (AECS) | Senior Manager, Intangible Transfers and Automated Export Compliance System (AECS)
Pratt & Whitney
Longueuil, QC
- Full-time
Added 2 months ago
DC
Associate Dean - Language, Literature and Performing Arts
Douglas College
New Westminster, BC
- Full-time
…experience in an administrative role (such as Department Chair, Program Coordinator, Director or Associate Dean) within a post-secondary…
Added 2 months ago
VA
Assistant General Manager, Vancouver Animal Emergency & Referral Centre
VCA Animal Hospitals
Vancouver, BC
- Full-time
…daily hospital operations and work closely with the Medical Director, managers, and team leads to ensure operational and service…
Added 2 months ago
CM
Human Resources Associate
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to the Director, Human Resources Relationship Management, the Human Resources Associate partners with HR Relationship Managers to support the development, delivery, and continuous…
Added 2 months ago
OM
Associate Director, Digital
Omnicom Media
Toronto, ON
- Full-time
This is a senior-level digital strategy role at Touché that combines client management, team leadership, and strategic marketing optimization. The ideal candidate is a digital media expert…
Added 5 months ago
YH
Annual Giving & Donor Relations Manager
York House School Society
Vancouver, BC
- Full-time
Work collaboratively with the Associate Director, Alum Relations to grow alum participation in the Annual Giving program through segmented alum appeals.
Added 2 months ago
CU
Associate Director of Alumni Engagment
Calvin University
Grand Rapids, MB
- Full-time
Job Title: Associate Director of Alumni Engagement
Added 2 months ago
C
Associate Project Director, Ports and Marine Structures, for COWI in North America
COWI
North Vancouver, BC
- Full-time
We are looking for an Associate Project Director specialized in structural design of complex ports and marine structures to join our highly skilled team of specialists that provides…
Added 2 months ago
C
Associate Project Director, Ports and Marine Structures, for COWI in North America
COWI
Surrey, BC
- Full-time
We are looking for an Associate Project Director specialized in structural design of complex ports and marine structures to join our highly skilled team of specialists that provides…
Added 2 months ago
SA
Mental Health Counselor
St. Andrew's School
Brampton, ON · Regional Municipality of Peel, ON
- Full-time
Collaborating with the school’s consulting psychiatrist, associate head of school, athletic director, dean of student affairs, and the director of health services, and participating in…
Added 2 months ago
DU
Director of Research
Dalhousie University
Halifax, NS
- Full-time
…with the Faculties of Medicine and Dentistry. Reporting to the Associate Dean Research, the Director of Research provides strategic leadership and operational oversight to advance the…
Added 2 months ago
CR
Associate Manager of Health & Wellness
COGIR Real Estate
Toronto, ON
- Full-time
The Associate Health and Wellness Manager plays a pivotal role in our retirement residences by assuming a diverse range of responsibilities that encompass both clinical leadership and…
Added 2 months ago
M
Associate Director, Analytics
Monks
Toronto, ON
- Full-time
If you reside within a commutable distance of one of our office locations, you will be expected to work from the office a set number of days per week
Added 2 months ago
AP
Associate Director - Decision Science
Alexion Pharmaceuticals, Inc.
Mississauga, ON
- Full-time
That’s why we work, on average, a minimum of three days per week from the office
Added 2 months ago
C
Associate Technical Director, Roads and Highways, for COWI in North America
COWI
Edmonton, AB
- Full-time
We have an exciting opportunity for a professional to join our highly skilled team of specialists as an Associate Technical Director, Roads and Highways, to provide engineering and project…
Added 2 months ago
C
Associate Technical Director, Roads and Highways, for COWI in North America
COWI
North Vancouver, BC
- Full-time
We have an exciting opportunity for a professional to join our highly skilled team of specialists as an Associate Technical Director, Roads and Highways, to provide engineering and project…
Added 2 months ago
CT
Director of Educational Spaces and Planning
Christ The Redeemer Catholic Schools
Okotoks, AB
- Full-time
CTR Catholic invites applications for the position of Director of Educational Spaces and Planning. Reporting to the Associate Superintendent, this role focuses on ensuring that classroom…
Added 2 months ago
H
Associate Director, Customer Compensation & Policy
HelloFresh
Toronto, ON
- Full-time
The Associate Director, Customer Compensation & Policy is responsible for the global strategy, architecture, and governance of how HelloFresh compensates customers across all markets and…
Added 2 months ago
P&
Associate Director, Global Trade – DT/GT & Automated Export Control Systems (AECS) / Directeur associe, Commerce international – DT/GT et systemes automatises de controle des exportations (AECS)
Pratt & Whitney
Mississauga, ON
- Full-time
Added 2 months ago
P&
Associate Director, Global Trade – DT/GT & Automated Export Control Systems (AECS) / Directeur associe, Commerce international – DT/GT et systemes automatises de controle des exportations (AECS)
Pratt & Whitney
Longueuil, QC
- Full-time
Added 2 months ago
Associate Director - Toronto Real Estate - Toronto, ON
Scotiabank
Toronto, ON
The Associate Director is responsible for contributing to the overall success of Real Estate Banking by meeting his/her team financial and non-financial metrics and supporting the Director…
Added 2 months ago
Associate Director, Brand & Marketing for Consulting & Alliances Portfolios
EY
Toronto, ON
As the Associate Director, Brand & Marketing for Consulting & Alliances portfolios, you will lead the Consulting and Alliances marketing team responsible for accelerating growth across EY…
Added 3 months ago
RS
Director of Care, Saint-Louis Long-Term Care
Residence St-Louis
Orleans, ON
- Full-time
Reporting to the Administrator-Director, Bruyère Health Saint-Louis LTC, and working closely with the leadership team, (including the Clinical Manager and the Associate Director of Care),…
Added 5 months ago
SM
Senior Interior Designer - Vancouver Studio
Ste Marie
Vancouver, BC
- Full-time
As Project Lead, work closely with the Creative Director, Associate, Project Managers, Designers and Technical team in all areas of a project, and particularly through creative development.

HelloFresh

Associate Director, Customer Compensation & Policy

Toronto, ON, Canada

$122,850 - $132,850 CAD · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: $122,850 - $132,850 CAD
Job type: Full-time
Work location: This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week
Experience: 8–12 years of progressive experience in customer strategy, pricing, operations, or a directly adjacent domain with meaningful exposure to global, multi-market environments.
Posting language: English
Posted: Sep 3, 2026

Original job description

About The Role

Within Global Customer Experience (GCX), our mission is to advance the HelloFresh customer relationship from reactive resolution to proactive, trust-building service. The compensation function sits at the heart of that mission: it is the mechanism through which the business acknowledges failures, restores customer confidence, and, when done well, turns a bad experience into a reason to stay.

The Associate Director, Customer Compensation & Policy is responsible for the global strategy, architecture, and governance of how HelloFresh compensates customers across all markets and brands. This is not a policy maintenance role. It is a strategic function that sits at the intersection of customer economics, operational data, behavioral experimentation, and cross-functional influence.

You will own one of the most financially material and customer-sensitive levers in the business. You will shape a multi-year roadmap and hold peers in Operations, Technology, Finance, and Market Leadership accountable for the quality of inputs that determine how well and how efficiently we recover customer trust.

The ideal candidate brings a rare combination: analytical rigor sharp enough to architect a global compensation engine from first principles, and the executive presence to drive adoption across a complex, multi-market organization without formal authority over most of the people they need to move.

What You'll Own

Global Compensation Strategy & Engine Architecture

Own the end-to-end strategic vision for how HelloFresh categorizes customer errors and determines compensation across all markets, brands, and contact channels.
Lead the design and continuous evolution of the compensation engine: along with Tech, you’ll define the the rules, thresholds, segmentation logic, and automation frameworks that govern recovery decisions at scale.
Define the principles that govern trade-offs between customer generosity and cost discipline and translate those principles into operational rules that hold across market complexity and brand variation.
Partner with Technology to ensure the compensation engine is scalable, auditable, and capable of supporting dynamic, AI-assisted decisioning as the product evolves.

Experimentation & Behavioral Economics

Set the global roadmap for compensation experimentation: A/B testing across offer types, value levels, channel timing, and segmentation variables.
Apply behavioral economics frameworks to compensation design understanding how recovery offers shape long-term retention, repurchase behavior, and brand perception, not just immediate satisfaction.
Define the measurement framework for experimentation: what constitutes a successful test, what confidence warrants global rollout, and how results are synthesized into durable policy change.
Partner with Analytics & Insights to ensure test design, sample integrity, and rollout analysis meet a rigorous standard of evidence.

Financial Stewardship & Cost Governance

Own the global compensation P&L line: tracking spend by market, error category, customer segment, and channel - and holding yourself accountable to defined cost-per-incident and avoidable-contact targets.
Identify and close financial leakage: cases where compensation is being issued without policy justification, at incorrect values, or at the wrong frequency.
Build the reporting infrastructure that makes compensation economics visible to GCX leadership, market GMs, and Finance - with the granularity and context needed to drive decisions.
Define the right balance between cost optimization and customer lifetime value investment: not just 'spend less' but 'spend where it earns back.

Fraud Policy & Global Governance

Own the global fraud and abuse prevention framework: the policies, detection logic, thresholds, and escalation paths that protect the business without creating friction for genuine customers.
Lead the governance rhythm for policy: quarterly reviews, market exception management, escalation adjudication, and framework versioning across a multi-brand, multi-market environment.
Act as the final authority on complex, cross-market policy gaps - resolving ambiguity with speed, consistency, and strategic clarity rather than routing decisions upward by default.
Maintain global standards while creating principled space for market-level adaptation where local context genuinely requires it.

Cross-Functional Leadership & Stakeholder Accountability

Represent the compensation function in senior forums translating customer economics into requirements that peers in Operations, Technology, Finance, and Market GMs must respond to.
Hold cross-functional partners accountable for the upstream data quality, operational accuracy, and system reliability that the compensation engine depends on.
Drive adoption of policy changes across markets and brands, building communication and change management plans that make new frameworks land - not just launch.
Influence at VP and Director level across multiple functions; escalate only strategic blockers, not routine alignment.

What You'll Bring

Education

MBA or equivalent postgraduate qualification required.
Undergraduate degree in Economics, Business, Engineering, or a quantitative discipline.

Experience

8–12 years of progressive experience in customer strategy, pricing, operations, or a directly adjacent domain with meaningful exposure to global, multi-market environments.
Demonstrated track record of owning a financially significant operational lever and managing it with both analytical precision and strategic judgment.
Prior experience leading and developing teams; comfort operating as a senior individual contributor and a people leader simultaneously.
Background in subscription commerce, logistics, or consumer-facing operations strongly preferred. Familiarity with the economics of customer recovery in high-volume, low-margin environments is a distinct advantage.

Technical & Analytical

Advanced proficiency in SQL and data analysis; able to build and pressure-test the analytical models that underpin policy decisions without delegating the logic to others.
Fluency with experimentation methodology: test design, statistical significance, holdout analysis, and the translation of results into policy not just reporting.
Experience working with or alongside engineering teams to define product and system requirements for rules-based or AI-assisted decisioning tools.
Comfort with financial modeling: building the business case for compensation investment, forecasting spend impact, and tracking actuals against plan.

Leadership & Influence

Senior executive presence: able to walk into a GM, COO, or CFO conversation with a clear point of view, defend it under pressure, and leave with alignment.
A credible voice with peers and upward stakeholders not because of title, but because of the quality of analysis and clarity of communication.
Structured and decisive under ambiguity: able to make a defensible call with incomplete information and adjust as evidence develops.
Genuinely collaborative across markets and functions able to hold people to standards without damaging the relationships needed to sustain them.

What we offer

Box Discount-Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
Health & Wellness-Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
RRSP Matching-Competitive RRSP matching program offered
Vacation & PTO-Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.
Family Benefits-A parental leave top-up program for expectant parents.
Growth & Development-We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
Work Hard & Have Fun-From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
Diversity & Inclusion Initiatives- With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience.

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

Toronto, ON Pay Range

$122,850 - $132,850 CAD

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead the global strategy, architecture, and governance of customer compensation and recovery policies across all markets and brands. Manage the compensation P&L, design automated recovery engines, and implement behavioral economics to optimize customer retention and cost discipline.

Requirements

Requires an MBA or postgraduate degree and 8-12 years of experience in customer strategy, pricing, or operations within global environments. Must possess advanced SQL skills, proficiency in experimentation methodology, and strong executive presence to influence senior leadership.

Skills

SQL
Data Analysis
Financial Modeling
A/B Testing
Behavioral Economics
Strategic Planning
Stakeholder Management
Fraud Prevention
P&L Management
Experimentation Methodology
Product Requirements
Change Management

Benefits

Box Discount
Health Insurance
Dental Insurance
Health Spending Account
Headspace App Access
GoodLife Fitness Discount
RRSP Matching
Vacation
Paid Time Off
Parental Leave Top-up
Learning And Development Fund
Team Socials

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Compensation Engine
Behavioral Economics
SQL
A/B Testing
P&L Management
Fraud Policy
Subscription Commerce
Logistics
Customer Lifetime Value
Financial Modeling
Governance
Strategic Roadmap
Data Analytics
Cross-functional Leadership

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Work requirements

Jobs in Canada