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Added 3 months ago
K&
Senior Developer, Enterprise Applications – Permanent
Kohl & Frisch Limited
Toronto, Ontario · Greater Toronto Area, Canada
- Full-time
The Senior Developer, Enterprise Applications is a hands-on technical contributor responsible for designing, developing and maintaining the technology eco-system within a regulated…
Added 3 months ago
SI
Music Theory Adjunct Instructor
SAE Institute North America
North Vancouver, British Columbia
- Part-time
Reporting operationally to the Campus Director and functionally to the Senior Educational Administrator, the Instructor will deliver classes and workshops, engage in assessment and marking…
Added 2 months ago
Senior IM Tech Analyst
Government of Alberta
Edmonton, AB
The Data & Content Management (DCM) division within the Ministry of Technology and Innovation (TI) is accountable for the Government of Alberta Data Strategy; enterprise-wide content…
Added 1 month ago
GI
Senior Associate, Electrical (P.Eng)
Global Infrastructure
Toronto, ON
- Full-time
The Senior Associate is responsible for managing their respective Project Design Team. They are fully responsible and accountable for their design team staff, regularly review staffing and…
Added 3 months ago
AT
Lead Structural Design Engineer
Accord Technologies Inc
Mississauga, Ontario
- Full-time
Structural Design,ENOVIA,Configuration Control,Materials Testing,Design,Engineering Change Order (ECO),Product Lifecycle Management (PLM)
Added 3 months ago
B
Associate, Diligence Management, Infrastructure (Contract)
Brookfield
Toronto, Ontario
- Full-time
The Diligence Management team is responsible for managing the end-to-end fund due diligence process for Brookfield’s various private funds. The team oversees all aspects of the fund due…
Added 3 months ago
A
Senior Analyst (Supply Analytics, Bangkok-based, Relocation provided)
Agoda
Montreal, Quebec
- Full-time
As a Senior Analyst, you will report directly to either the Senior Manager or Associate Director within the Supply Department and this will be an individual contributor role. You will be…
Added 1 month ago
Power Platform & Copilot Studio Architect
Softchoice
Toronto, ON · Ottawa, ON · Nova Scotia, Nova · Calgary, AB · Oakville, ON
At Softchoice, a World Wide Technology (WWT) company, we work together to make a new world happen. As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the…
Added 4 months ago
EJ
Senior Team Leader - Tax Reporting
Edward Jones
Mississauga, Ontario
- $99,900 to $170,000 CAD / year
- Full-time
…contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about…
Added 2 months ago
SF
Associate Director, Cybersecurity
SickKids Foundation
Toronto, ON
- Full-time
The Associate Director, Cybersecurity is a senior leadership role responsible for driving hands-on security operations, managing enterprise cyber risk, and maturing the organization's…
Added 4 months ago
TH
Manager, Human Resources (Askuity division)
The Home Depot Canada
Toronto, Ontario
- Full-time
…supports a variety of human resources initiatives including talent management, organizational effectiveness, associate relations, compensation and benefits, performance management,…
Added 2 months ago
CO
Associate, Process Management- New Grad 2027
Capital One
Toronto, ON
- Full-time
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Associate, Process Management- New Grad 2027
Added 1 month ago
E
Senior Software Engineer – Data Cloud & Marketing Technology
Equinix
Toronto, ON
- Full-time
Equinix's Digital Innovation Office is seeking a Senior Software Engineer – Data Cloud & Marketing Technology to own the Salesforce Data Cloud platform and its integration across Sales…
Added 3 months ago
W
Senior Manager, Digital Strategy - Paid Search
Walmart
Mississauga, ON
- Full-time
The Senior Manager, Digital Strategy – Paid Search will lead the strategy, execution, and optimization of Walmart Canada's Paid Search program to drive quality traffic and maximum ROI. This…
Added 4 months ago
EJ
Director of Optimization and Enablement
Edward Jones
Mississauga, Ontario
- $158,600 to $269,900 CAD / year
- Full-time
…excellence and long-term strategic transformation. Reporting into senior Canada Operations leadership, this role drives business enablement through operational optimization, portfolio…
Added 3 months ago
A
Sr Associate Software Engineer - Applied AI
Amgen
Burnaby, BC
- Full-time
As a Sr Associate Software Engineer, you will be an integral member of the Applied AI – AI Productivity/Custom GPT Solutions Practice team, which empowers Amgen teams and staff members to…
Added 1 month ago
C
Account Support Representative Associate/Associ�(e) repr�sentant(e) au soutien des comptes.
Compucom
Toronto, ON
- $44,250 to $59,000 CAD / year
- Full-time
The Account Support Rep Associate is an entry-level position and will provide day-to-day account interaction and order processing services for the customer. The role manages account…
Added 2 months ago
Insurance Sales Associate, Scotia Wealth Management - Vancouver (Mandarin)
Scotiabank
BC · Vancouver, BC
Supporting Senior Insurance Consultants and Insurance Consultants along with other Scotia Wealth Management field staff, which includes over 70 specialist professionals and over 800…
Added 3 months ago
Director, Health, Safety and Emergency Management
George Brown Polytechnic
Toronto, ON
as a senior advisor on complex safety, security, emergency management and
Added 2 months ago
Senior Associate Engineer, Security Platforms Engineering Support
Scotiabank
Toronto, ON
We are technology partners who help the business transform how our employees around the world work. You will get to work with and learn from diverse industry leaders, who have hailed from…
Added 2 months ago
A
Sr. Customer Success Manager
Assent
Ottawa, ON
- $100,000 to $130,000 CAD / year
- Full-time
The Senior Customer Success Manager will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their…
Added 1 month ago
H
Director, Customer Compensation & Policy
HelloFresh
Toronto, ON
- Full-time
Represent the compensation function in senior forums translating customer economics into requirements that peers in Operations, Technology, Finance, and Market GMs must respond to.
Added 3 months ago
YU
MBA Faculty, Accounting
Yorkville University
Toronto, ON
- Full-time
Yorkville University has launched our new Master of Business Administration (MBA) program, a flexible, career-focused graduate degree designed to empower professionals with the strategic,…
Added 1 month ago
KD
Gestionnaire, Omnimarketing | Associate Manager, Omni Marketing
Keurig Dr Pepper Canada
Montreal, QC
- Full-time
Added 1 month ago
Senior Associate, Consumer Promotions Strategy
DoorDash Canada
Toronto, ON · Vancouver, BC
We are looking for a Senior Associate to guide our consumer promotional campaigns and engage our consumers. A/B testing. We You will execute highly visible consumer campaigns across in-app…

HelloFresh

Director, Customer Compensation & Policy

Toronto, ON, Canada

$126,000 - $136,000 CAD · Full-time

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Job details

Pay: $126,000 - $136,000 CAD
Job type: Full-time
Experience: 8–12 years of progressive experience in customer strategy, pricing, operations, or a directly adjacent domain with meaningful exposure to global, multi-market environments.
Posting language: English
Posted: Sep 11, 2026

Original job description

About The Role

Within Global Customer Experience (GCX), our mission is to advance the HelloFresh customer relationship from reactive resolution to proactive, trust-building service. The compensation function sits at the heart of that mission: it is the mechanism through which the business acknowledges failures, restores customer confidence, and, when done well, turns a bad experience into a reason to stay.

The Associate Director, Customer Compensation & Policy is responsible for the global strategy, architecture, and governance of how HelloFresh compensates customers across all markets and brands. This is not a policy maintenance role. It is a strategic function that sits at the intersection of customer economics, operational data, behavioral experimentation, and cross-functional influence.

You will own one of the most financially material and customer-sensitive levers in the business. You will shape a multi-year roadmap and hold peers in Operations, Technology, Finance, and Market Leadership accountable for the quality of inputs that determine how well and how efficiently we recover customer trust.

The ideal candidate brings a rare combination: analytical rigor sharp enough to architect a global compensation engine from first principles, and the executive presence to drive adoption across a complex, multi-market organization without formal authority over most of the people they need to move.

What You'll Own

Global Compensation Strategy & Engine Architecture

Own the end-to-end strategic vision for how HelloFresh categorizes customer errors and determines compensation across all markets, brands, and contact channels.
Lead the design and continuous evolution of the compensation engine: along with Tech, you’ll define the the rules, thresholds, segmentation logic, and automation frameworks that govern recovery decisions at scale.
Define the principles that govern trade-offs between customer generosity and cost discipline and translate those principles into operational rules that hold across market complexity and brand variation.
Partner with Technology to ensure the compensation engine is scalable, auditable, and capable of supporting dynamic, AI-assisted decisioning as the product evolves.

Experimentation & Behavioral Economics

Set the global roadmap for compensation experimentation: A/B testing across offer types, value levels, channel timing, and segmentation variables.
Apply behavioral economics frameworks to compensation design understanding how recovery offers shape long-term retention, repurchase behavior, and brand perception, not just immediate satisfaction.
Define the measurement framework for experimentation: what constitutes a successful test, what confidence warrants global rollout, and how results are synthesized into durable policy change.
Partner with Analytics & Insights to ensure test design, sample integrity, and rollout analysis meet a rigorous standard of evidence.

Financial Stewardship & Cost Governance

Own the global compensation P&L line: tracking spend by market, error category, customer segment, and channel - and holding yourself accountable to defined cost-per-incident and avoidable-contact targets.
Identify and close financial leakage: cases where compensation is being issued without policy justification, at incorrect values, or at the wrong frequency.
Build the reporting infrastructure that makes compensation economics visible to GCX leadership, market GMs, and Finance - with the granularity and context needed to drive decisions.
Define the right balance between cost optimization and customer lifetime value investment: not just 'spend less' but 'spend where it earns back.

Fraud Policy & Global Governance

Own the global fraud and abuse prevention framework: the policies, detection logic, thresholds, and escalation paths that protect the business without creating friction for genuine customers.
Lead the governance rhythm for policy: quarterly reviews, market exception management, escalation adjudication, and framework versioning across a multi-brand, multi-market environment.
Act as the final authority on complex, cross-market policy gaps - resolving ambiguity with speed, consistency, and strategic clarity rather than routing decisions upward by default.
Maintain global standards while creating principled space for market-level adaptation where local context genuinely requires it.

Cross-Functional Leadership & Stakeholder Accountability

Represent the compensation function in senior forums translating customer economics into requirements that peers in Operations, Technology, Finance, and Market GMs must respond to.
Hold cross-functional partners accountable for the upstream data quality, operational accuracy, and system reliability that the compensation engine depends on.
Drive adoption of policy changes across markets and brands, building communication and change management plans that make new frameworks land - not just launch.
Influence at VP and Director level across multiple functions; escalate only strategic blockers, not routine alignment.

What You'll Bring

Education

MBA or equivalent postgraduate qualification required.
Undergraduate degree in Economics, Business, Engineering, or a quantitative discipline.

Experience

8–12 years of progressive experience in customer strategy, pricing, operations, or a directly adjacent domain with meaningful exposure to global, multi-market environments.
Demonstrated track record of owning a financially significant operational lever and managing it with both analytical precision and strategic judgment.
Prior experience leading and developing teams; comfort operating as a senior individual contributor and a people leader simultaneously.
Background in subscription commerce, logistics, or consumer-facing operations strongly preferred. Familiarity with the economics of customer recovery in high-volume, low-margin environments is a distinct advantage.

Technical & Analytical

Advanced proficiency in SQL and data analysis; able to build and pressure-test the analytical models that underpin policy decisions without delegating the logic to others.
Fluency with experimentation methodology: test design, statistical significance, holdout analysis, and the translation of results into policy not just reporting.
Experience working with or alongside engineering teams to define product and system requirements for rules-based or AI-assisted decisioning tools.
Comfort with financial modeling: building the business case for compensation investment, forecasting spend impact, and tracking actuals against plan.

Leadership & Influence

Senior executive presence: able to walk into a GM, COO, or CFO conversation with a clear point of view, defend it under pressure, and leave with alignment.
A credible voice with peers and upward stakeholders not because of title, but because of the quality of analysis and clarity of communication.
Structured and decisive under ambiguity: able to make a defensible call with incomplete information and adjust as evidence develops.
Genuinely collaborative across markets and functions able to hold people to standards without damaging the relationships needed to sustain them.

What we offer

Box Discount-Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
Health & Wellness-Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
RRSP Matching-Competitive RRSP matching program offered
Vacation & PTO-Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.
Family Benefits-A parental leave top-up program for expectant parents.
Growth & Development-We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
Work Hard & Have Fun-From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
Diversity & Inclusion Initiatives- With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience.

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 3 days in office per week.

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

Toronto, ON Pay Range

$126,000 - $136,000 CAD

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More about this job

Responsibilities

Lead the global strategy, architecture, and governance of customer compensation and recovery policies across all markets and brands. Manage the compensation P&L, design automation frameworks with technology teams, and implement behavioral economics to optimize customer retention.

Requirements

Requires an MBA or postgraduate degree and 8-12 years of experience in customer strategy, pricing, or operations within global environments. Must possess advanced SQL skills, financial modeling expertise, and the ability to influence senior executives.

Skills

SQL
Data Analysis
Financial Modeling
A/B Testing
Behavioral Economics
Strategic Planning
Stakeholder Management
P&L Management
Fraud Prevention
Experimentation Methodology
Product Requirements
Change Management
Executive Presence
Cross-functional Leadership
Customer Recovery
Governance

Benefits

Meal Kit Discounts
Health Insurance
Dental Insurance
Health Spending Account
Headspace App Access
GoodLife Fitness Discount
RRSP Matching
Vacation
Paid Time Off
Parental Leave Top-up
Learning And Development Fund
Team Socials

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Compensation Engine
Behavioral Economics
SQL
A/B Testing
P&L
Fraud Policy
Subscription Commerce
Logistics
Customer Lifetime Value
Governance
Financial Leakage
AI-assisted Decisioning
Strategic Roadmap
Market Leadership
Operational Data
Customer Recovery
Cost Discipline
Holdout Analysis
Statistical Significance

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