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Added 59 mins ago
Senior Financial Analyst (6 month contract)
Vaco by Highspring
Toronto, ON · Greater Toronto Area, Canada
$50 to $55 CAD / hour
Contract
· Strong analytical and problem-solving skills with the ability to interpret financial data and communicate insights effectively.
Added 1 hour ago
Workforce Management Analyst
Insight Global
Toronto, ON · Etobicoke, ON
$35 to $40 CAD / hour
Contract
Insight Global is seeking a Workforce Management Analyst to join one of our leading HCM clients. This role will be responsible for developing and maintaining both long-term strategic…
Added 2 hours ago
Financial Analyst, Financial Planning & Analysis
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…teams, leverage advanced analytics, and help drive meaningful insights that support strategic…
Added 3 hours ago
Business Analyst
Sundayy
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Full-time
Conduct data analysis and provide insights using Excel and PowerBI.
Added 4 hours ago
Senior Manager, Marketing Analytics
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$128,000 to $176,000 CAD / year
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Added 4 hours ago
Senior Data Scientist
Spin Master Ltd
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You'll be the analytical link between raw data and business growth: not just reporting what the KPIs say but explaining why they moved and what to do next. When M1 retention dips or…
Added 4 hours ago
Manager, Quota and Capacity Planning
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Toronto, ON
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Work with a broad range of cross-functional groups across different regions to analyze massive global data sets, reports and dashboards and provide findings, recommendations and insights to…
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Analyst, Sales Operations
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Toronto, ON
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Added 6 hours ago
Senior Financial Analyst
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Added 7 hours ago
Business Analyst/Product Support
Verisk
Markham, ON
Full-time
…engineering teams. You will troubleshoot complex product and data issues, translate business needs into clear technical requirements, and use insights from support interactions to influence…
Added 7 hours ago
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Gowling WLG
Toronto, ON
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…while acting like an in-house strategist, creator, writer, analyst, mentor, and trusted…
Added 7 hours ago
Volumetric Accounting Analyst
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We are seeking a detail-oriented and analytical Volumetric Accounting / Commercial Operations Analyst to support the accuracy, integrity, and reporting of operational and volumetric data.…
Added 8 hours ago
Data Analyst, Product Insights - New Grad
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Canada
Full-time
…accelerating your route to the best job outcomes. The New Grad Data Analyst will uncover insights to guide product strategy and improve user outcomes by exploring behavioral data, customer…
Added 9 hours ago
Analyst, Value and Risk Advisory
JLL
Toronto, ON · CAN-CORP Toronto-Toronto, Canada
Full-time
JLL is seeking a Valuation & Risk Advisory Analyst to join our dynamic team in Toronto, ON. This role offers an exceptional opportunity to build a career in commercial real estate valuation…
Added 9 hours ago
Strategic Finance Analyst
Joseph Ribkoff
Montreal, QC
Joseph Ribkoff is hiring a Strategic Finance Analyst to sit at the center of how the business plans, forecasts, and measures performance.
Added 10 hours ago
Lead Business Systems Analyst
McKesson
Montreal, QC
Full-time
…virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health,…
Added 10 hours ago
SENIOR ANALYST, OPERATIONAL RISK MANAGEMENT
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Leverage data, automation, and emerging AI capabilities to enhance operational risk insights, monitoring, and reporting
Added 10 hours ago
Data and Product Analyst (Contract)
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Toronto, ON
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A career in our Chief Data and Analytics Office (“CDAO”) within PwC’s Business Enablement team will provide you with the opportunity to leverage innovative solutions to enable data-driven…
Added 11 hours ago
IT Senior Analyst, Power BI Development – Enterprise Analytics
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The Power BI Developer plays a critical role in driving data‑driven decision‑making, enabling self‑service analytics, and providing hands‑on guidance and support to business users working…
Added 11 hours ago
IT Senior Analyst, Power BI Development – Enterprise Analytics
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Added 11 hours ago
Director, Financial Planning & Analysis - SLC Management
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Toronto, ON · Sun Life Toronto One York
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…with sound business judgment and enjoys translating complex data into actionable insights. You will thrive in a dynamic, growth-oriented environment where priorities evolve quickly,…
Added 11 hours ago
Director, Financial Planning & Analysis - SLC Management
SLC Management
Toronto, ON · Sun Life Toronto One York
Full-time
…with sound business judgment and enjoys translating complex data into actionable insights. You will thrive in a dynamic, growth-oriented environment where priorities evolve quickly,…
Added 11 hours ago
Data and Product Analyst (Contract)
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Toronto, ON
Full-time
A career in our Chief Data and Analytics Office (“CDAO”) within PwC’s Business Enablement team will provide you with the opportunity to leverage innovative solutions to enable data-driven…
Added 11 hours ago
Director, Financial Planning & Analysis - SLC Management
SLC Management
Toronto, ON
Full-time
…with sound business judgment and enjoys translating complex data into actionable insights. You will thrive in a dynamic, growth-oriented environment where priorities evolve quickly,…
Added 11 hours ago
Analyste principal(e), fiscalité indirecte (TPS/TVH/TVQ) | Contrat de 15 mois
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Full-time
CGI is seeking a Senior Indirect Tax Analyst to join our Financial Business Services team. In this highly visible role, you will become the primary owner of Canadian indirect tax compliance…

HelloFresh

Senior Analyst - CX Automation Intelligence & Insights

Toronto, ON, Canada

Pay: $85,000 - $120,000 USD
Posting language: English
Posted: Sep 25, 2026

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Original job description

Senior Analyst - CX Automation Intelligence & Insights

This is a hybrid role to our Toronto HelloFresh Headquarters Office

Work with HelloFresh in Toronto and its HelloTech organisation, HelloFresh’s global technology backbone with more than 1000 people, building the digital products that power our end-to-end food experience. From meal kits and ready-to-eat meals to specialty offerings like pet food and premium meat & seafood, HelloTech creates the platforms that bring tailored food solutions to millions of customers every month.

Our subscription-based, direct-to-consumer model relies on technology at every step, from customer-facing apps and personalization logic to pricing, forecasting, supply chain optimization, and initiatives that help reduce food waste. While our brands operate independently to serve distinct customer needs, they are united by shared platforms, data, and operational excellence built by HelloTech.

HelloTech works in autonomous, cross-functional alliances, each owning a specific product or domain end to end. By working with our Toronto office, you will help shape scalable, data-driven products used across our markets, working with a modern tech stack and international teams to continuously improve how people discover, order, and enjoy HelloFresh’s products, today and in the future.

The role

As a Senior Data Analyst at HelloFresh, you will anchor the data strategy driving our aggressive, automation-first transformation. Our Global Customer Experience (GCX) team’s mission is to understand our customers’ journeys and empower market leads with insights and intelligent solutions that improve satisfaction, retention, and efficiency. We are moving fast to scale our self-serve rate, achieve 100% chatbot coverage, improve CSAT, and launch real-time, proactive incident communications via in-app CRM channels.

We need a strategic thought partner for our Product, Engineering, and CX Automation teams who brings a high bar of technical rigor. In this role, you will own our core automation analytics architecture (chatbots, voicebots, agent-assist AI, and customer self-reporting tools), dive deep into GenAI conversational landscapes, and translate complex log data into actionable roadmap strategies. If you love solving open-ended problems and want to directly shape the experience of millions of global customers, you might just be our missing ingredient.

What you’ll do

Anchor the data strategy for our entire automation and chatbot analytics infrastructure, serving as the sole embedded analytics lead within the Global CX department.
Proactively monitor user intents and trends to diagnose system bugs early and establish standardized, organization-wide KPIs for bot containment and NLP accuracy.
Conduct deep-dive analyses of chat transcripts and user journeys, leveraging semantic clustering and LLM evaluation to uncover friction points and tune conversational flows.
Continuously optimize and secure our reporting environment, ensuring data integrity, normalization, and advanced visualization techniques for critical executive decision-making.
Partner closely with cross-functional teams (Product, Engineering, and CX Automation) to translate complex customer log data and system requirements into sustainable roadmap strategies.
Own and deliver core business reporting mechanisms and dashboards, including the Monthly Business Review (MBR) and EBIT reviews.

What you’ll bring

A passion for driving automation-first transformations and solving complex operational problems within a fast-paced customer experience environment.
Advanced proficiency in Python and SQL to handle increased domain complexity and secure our underlying reporting architecture.
Experience with next-gen agentic workflow stacks (e.g., Claude Code, Cursor) to optimize development and analytical speed.
Proven track record of designing, implementing, and maintaining high-visibility BI solutions and dashboards that communicate trends clearly to Directors, VPs, and SVPs.
Excellent communication and stakeholder management skills, with the confidence to lead complex data analytics projects and influence cross-functional partner

Let’s cut to the cheese, this is why you'll love it here

Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh and Chefs Plate meal kits AND 50% off weekly Factor meal box.
Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, and 25% discount on GoodLife fitness memberships!
Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation and PTO to help you create a good work-life balance.
Family Benefits - A parental leave top-up program for expectant parents.
Growth & Development - We support your career progression, provide development opportunities, and invest in your continued learning through our organization wide L&D fund.
Work Hard & Have Fun - From team socials to engaging company days, you’ll have plenty of opportunity to experience the fun!
Diversity & Inclusion Initiatives - With impactful ERG’s like FreshPride, Women Empowered and LIMES, we are committed to our diversity, equity & inclusion efforts.
Food Puns - this one is kind of a big dill if you haven’t already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal and life needs. Offering remote work flexibility, along with the opportunity to interact and collaborate in the office are all a part of creating a great employee experience.

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, and empowers teams to choose when and how often they work from the office and work from home, in addition to team days and company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#DATA

Working Conditions

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

Interested in joining the HelloFresh team? Don’t be chai, apply! Submit your application in PDF format today.

Toronto, ON Pay Range

$85,000 - $120,000 USD

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More about this job

Responsibilities

The Senior Analyst will lead the data strategy for automation and chatbot infrastructure, serving as the primary analytics lead for the Global CX department. They will monitor user trends, diagnose system issues, and partner with cross-functional teams to translate complex log data into actionable roadmap strategies.

Requirements

Candidates must possess advanced proficiency in Python and SQL, along with a proven track record of designing high-visibility BI solutions. Experience with next-gen agentic workflow stacks and strong stakeholder management skills are essential for this role.

Skills

Data strategy
Python
SQL
Automation analytics
Chatbot analytics
NLP
GenAI
Business intelligence
Dashboarding
Stakeholder management
Semantic clustering
LLM evaluation
Data visualization
Product analytics
Customer experience

Benefits

Meal kit discounts
Health benefits
Dental benefits
Health spending account
Headspace app access
Fitness membership discount
Paid time off
Parental leave top-up
Learning and development fund

Visa sponsorship

Not detected in the job text

Keywords

Data Strategy
Automation
Chatbot
Python
SQL
GenAI
NLP
Business Intelligence
Dashboarding
Customer Experience
Product Analytics
Semantic Clustering
LLM
Data Integrity
EBIT
Agentic Workflows
Claude Code
Cursor
KPI
Data Analytics

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