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Added 3 mins ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement - RQ11622
Added 20 mins ago
NC
Account Development Specialist
NAPA Canada
Cranbrook, BC
- Full-time
The Account Development Specialist is the image, face, and voice of NAPA. You are accountable for building and maintaining quality business relationships with existing and new customers by…
Added 20 mins ago
RB
Client Advisor
Royal Bank of Canada
Ladysmith, BC
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 30 mins ago
R
P&C Specialist Commissioning Engineer
Raise
Burnaby, BC
- $131,000 to $150,000 CAD / year
- Full-time
Raise is currently hiring a permanent, full-time Protection & Control (P&C) Specialist Commissioning Engineer on behalf of our client. They’re expanding their team to meet growing needs,…
Added 1 hour ago
EG
Marketing Program Specialist
Expedia Group
Vancouver, BC
- $65,500 to $92,000 CAD / year
- Full-time
Working closely with the broader marketing team and subject matter experts, you will support campaigns across email, web, social media, events, direct mail, and in-store marketing. This…
Added 1 hour ago
I
Client Onboarding Specialist
iQmetrix
Winnipeg, MB
- Full-time
Client Launch & Enablement team partners with clients from the moment they begin their journey with us, through implementation, enablement, and product adoption. We focus on delivering…
Added 1 hour ago
T
Information Security Specialist
TD
Mississauga, ON · Toronto, ON
- Full-time
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Added 1 hour ago
R&
Site Reliability Specialist
Robertson & Company Ltd.
Toronto, ON
- Contract
Robertson is seeking a skilled Site Reliability Engineer to join our client in support of an existing vacancy.
Added 1 hour ago
I
Client Onboarding Specialist
iQmetrix
Toronto, ON
- Full-time
Client Launch & Enablement team partners with clients from the moment they begin their journey with us, through implementation, enablement, and product adoption. We focus on delivering…
Added 1 hour ago
I
Client Onboarding Specialist
iQmetrix
Winnipeg, MB
- Full-time
Client Launch & Enablement team partners with clients from the moment they begin their journey with us, through implementation, enablement, and product adoption. We focus on delivering…
Added 1 hour ago
I
Client Onboarding Specialist
iQmetrix
Regina, SK
- Full-time
Client Launch & Enablement team partners with clients from the moment they begin their journey with us, through implementation, enablement, and product adoption. We focus on delivering…
Added 1 hour ago
I
Client Onboarding Specialist
iQmetrix
Vancouver, BC
- Full-time
Client Launch & Enablement team partners with clients from the moment they begin their journey with us, through implementation, enablement, and product adoption. We focus on delivering…
Added 1 hour ago
I
Client Onboarding Specialist
iQmetrix
Toronto, ON
- Full-time
Client Launch & Enablement team partners with clients from the moment they begin their journey with us, through implementation, enablement, and product adoption. We focus on delivering…
Added 1 hour ago
R
Client Advisor
RBC
Ladysmith, BC
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 2 hours ago
R
Banking Advisor- EN
RBC
Saguenay, QC
- Full-time
As part of RBC's commitment to providing exceptional client service and achieving its business objectives, the ability and willingness to travel or work from any RBC location listed in this…
Added 2 hours ago
TS
Health & Safety Program Manager
The Salvation Army in Canada
Toronto, ON
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 2 hours ago
UO
Research Agreements Specialist
University of Victoria
Victoria, BC
- Full-time
Strong leadership, facilitation, and client service skills.
Added 2 hours ago
LB
Junior Digital Marketing Project Manager
Longhouse Branding & Marketing
Langley (District), BC · Langley, BC
- Part-time
…AEO and Digital Advertising. You’ll build and maintain strong client relationships, bridging the gap between clients and our specialists by turning client goals into clear SEO, AEO, and…
Added 2 hours ago
VC
Client Care Specialist/Veterinary Assistant - Vancouver South Animal Hospital
VetCare Canada
Vancouver, BC
- Part-time
For our hybrid role, our ideal Client Care Reception / Veterinary Assistant builds positive client relationships by displaying genuine care and compassion towards clients and their pets,…
Added 2 hours ago
CC
technical sales specialist
Composites Canada
Mississauga, ON
- $25 to $35 CAD / hour
- Full-time
- On-site
Develop reports and proposals to illustrate benefits from use of good or service
Added 3 hours ago
I
Client Onboarding Specialist
iQmetrix
Vancouver, BC
- Full-time
Client Launch & Enablement team partners with clients from the moment they begin their journey with us, through implementation, enablement, and product adoption. We focus on delivering…
Added 3 hours ago
GP
Commercial Services Specialist
Greek Peak Mountain Resort
NS · Richmond Road, NS
- Full-time
The Commercial Services Specialist sources, solicits, and supports commercial services within First Community Bank (FCB) Commercial Banking Operation (CBO) while providing a superior…
Added 3 hours ago
OC
technical sales specialist
OPEN CONNECTION
Nanaimo, BC
- From $40 CAD / hour
- Full-time
- On-site
Assess client’s needs and resources to recommend the appropriate goods or services
Added 3 hours ago
TI
Digital Controls Technical Specialist
Trane Italia
Montreal, QC
- Full-time
Support Knowledge Centered Service (KCS) improvements and apply shiftleft practices to increase troubleshooting efficiency.
Added 3 hours ago
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Consultant, Client Success
Visa
Toronto, ON
- Full-time
This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and…

Henry Schein One UK

Software Support Specialist

Surrey, BC, Canada

The posted range for this position is between $71,000 CAD - $86,000 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. · Full-time

Apply About employer

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Job details

Pay: The posted range for this position is between $71,000 CAD - $86,000 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role.
Job type: Full-time
Apply by: Nov 5, 2026
Experience: 3+ years of experience in a client-facing on-premises software support role.
Posting language: English
Posted: Oct 6, 2026

Original job description

Henry Schein One (HSOne) is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done. Most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected electronic health record (EHR) system simplifies each step of the patient experience - from first contact and scheduling to clinical treatment and billing, to ensuring loyalty and recurring care. 

About The Opportunity

We are seeking a Software Support Specialist to join our Academic Support team, focusing on complex frontline application support for our on-premises enterprise application.

This role is the first point of contact for customers, responsible for intake, triage, and resolution of common application issues. You will play a critical role in delivering a consistent, high-quality support experience while ensuring efficient routing and escalation of more complex issues.

This position is ideal for someone who thrives in a fast-paced, customer-facing environment, enjoys troubleshooting application issues, and is passionate about helping users succeed.

This is a hybrid role, with one day in office per week, to facilitate brainstorming and team building.

Our office is located across from Guildford Mall, in Surrey, BC.

Key Responsibilities

Frontline Support & Case Management

Act as the primary point of contact for incoming support requests via phone, online portal, chat, and email.
Log, categorize, and prioritize tickets based on severity and SLA guidelines.
Quickly assess issues and determine appropriate next steps (resolve vs escalate)
Manage assigned case queue and ensure timely follow-up with customers

Issue Resolution

Troubleshoot and resolve frontend application issues using knowledgebase resources
Assist with:
Login/access issues
Configuration questions
Known defects or workarounds
Navigation, workflow, and usability questions
Aim to resolve issues at first contact whenever possible

Triage & Escalation

Identify and route cases that require escalation to other teams (Customer Success, Engineering, Product)
Gather complete diagnostic details before escalation (logs, screenshots, steps to reproduce)

Customer Experience

Deliver clear, professional, and empathetic communication
Set expectations on response times and next steps
Ensure consistent updates are provided until resolution
Maintain a strong customer-first mindset

Documentation & Knowledge Sharing

Document all troubleshooting steps and resolutions in case records
Contribute to internal and client-facing knowledgebase articles
Identify recurring issues and suggest improvements to documentation

Qualifications & Requirements:

3+ years of experience in a client-facing on-premises software support role.
Prefer knowledge writing SQL select queries and investigating issues at a data level.
Experience working with enterprise database platforms.
Exceptional customer-focused attitude, with strong verbal and written communication skills.
Demonstrated critical thinking, troubleshooting, and problem-solving abilities in a fast-passed environment.

Our Recruiting Process 

 

We strive to make our process as simple as possible while still providing opportunities for us to learn about each other.

Intro/screening call with our Recruitment Team
Short online behavioral and cognitive assessment via the Predictive Index
Virtual Interview with Hiring Manager
Onsite panel technical interview

At Henry Schein One, hiring is always human first: every application is personally reviewed, every interview is human-to-human, and we only use AI tools to support listening and accuracy, never to replace real connection.

Compensation & Benefits

The posted range for this position is between $71,000 CAD - $86,000 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. Many factors go into determining employee pay within the posted range including prior experience, training, current skills, certifications & education etc.

Our benefits also include:

3% RRSP matching
Comprehensive health benefits plan, including 100% drug coverage
3-week paid vacation, growing up to 5 weeks with tenure
Unlimited paid flex days
Paid Birthday off

Apply About employer

More about this job

Responsibilities

Serve as the first point of contact for customer support requests, managing cases, troubleshooting common application issues, and resolving them at first contact when possible. Document troubleshooting and resolutions, communicate clearly with customers, and gather diagnostic details to route complex issues to the appropriate teams.

Requirements

Requires at least 3 years of experience in client-facing support for on-premises software, with experience working with enterprise database platforms. SQL select-query knowledge is preferred, along with strong customer communication, troubleshooting, critical-thinking, and problem-solving skills.

Skills

Customer Support
On-Premises Software Support
Application Troubleshooting
Ticket Management
Case Triage
Issue Resolution
SQL Select Queries
Enterprise Databases
Diagnostic Data Gathering
Knowledge Base Documentation
Customer Communication
Critical Thinking
Problem-Solving
Escalation Management

Benefits

3% RRSP Matching
Comprehensive Health Benefits Plan
100% Drug Coverage
3 Weeks Paid Vacation, Increasing Up to 5 Weeks With Tenure
Unlimited Paid Flex Days
Paid Birthday Off

Visa sponsorship

Not detected in the job text

Keywords

Dental Software
Enterprise Application
On-Premises Software
Academic Support
Application Support
SQL Select Queries
Enterprise Databases
Ticket Management
Case Triage
Service-Level Agreements
Knowledge Base
Customer Success
Engineering
Product
Logs
Screenshots
Steps to Reproduce
Configuration
Login and Access Issues
Known Defects
Workarounds
Workflow
Usability
Electronic Health Records
Dental Management Software
Data Investigation

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