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Added 10 mins ago
SB
Assistant Store Manager Sally Beauty 5644
Sally Beauty
Lloydminster, AB
- Full-time
At least 3 years of customer service/retail sales experience and 1 year of previous sales management experience.
Added 10 mins ago
A
Manager, Enterprise Service Desk (Tier 1)
Abacus
NB · Chiasson Office, NB
- Full-time
The Manager, Enterprise Service Desk (ESD) is a tactical leadership role responsible for the daily execution, management, and enablement of the Tier 1 Enterprise Service Desk staff.
Added 10 mins ago
CO
Administrative Assistant III
City of Grande Prairie
Grande Prairie, AB
- Temporary
You address customer service requests and are meticulous in using the Recreation Management System (RMS), Enterprise Resource Planning (ERP) and timekeeping systems to create transaction…
Added 10 mins ago
CO
Nutritional Aide
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
Respond to resident/family concerns in a courteous and constructive way encouraging positive customer service. Direct unresolved resident/family concerns to appropriate supervisor,…
Added 10 mins ago
US
Operations and Facilities Assistant
UBC Sauder School of Business
Vancouver, BC
- $4,582 CAD / month
- Full-time
…needs, determining appropriate actions, preparing and tracking service requests, recommending improvements, and referring matters requiring cost approval to the Facilities…
Added 10 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 10 mins ago
TH
Fleet Lot Attendant
The Humberview Group
Mississauga, ON
- Full-time
…while ensuring every vehicle is clean, well-presented, and…
Added 10 mins ago
AI
General Labourer
American Iron & Metal (AIM)
Windsor, ON
- Full-time
Provide excellent customer service to clients on site
Added 10 mins ago
HT
Financial Manager
Husky Technologies
Bolton, ON
- Full-time
…stakeholders within the Finance and Accounting function as well as our Customer Service organization. This candidate will play an integral role in providing insightful and meaningful data…
Added 10 mins ago
AS
IT Support Analyst
Apex Systems
Toronto, ON
- $29 to $44 USD / hour
- Contract
Strong communication skills and a customer-service mindset when working with senior stakeholders
Added 10 mins ago
CO
Labour Relations Associate Job Details | Richmond Hill
City of Richmond Hill
Richmond Hill, ON
- Full-time
Highly developed customer service skills with the ability to communicate effectively, with tact, courtesy, discretion and diplomacy with all levels of staff and the public.
Added 10 mins ago
ST
Automotive Sales Manager
Squamish Toyota
Squamish, BC
- $120,000 to $180,000 CAD / year
- Full-time
Squamish Toyota is looking for a Sales Manager to join our team. We are seeking an energetic and results-driven Sales Manager to lead our dynamic sales team and drive business growth. In…
Added 10 mins ago
VS
General Manager (2026-10874)
Verve Senior Living
Toronto, ON
- Full-time
Reporting to the Regional Director of Operations, the General Manager is responsible for the overall leadership, operational success, financial performance, and resident experience of the…
Added 10 mins ago
MC
Accounts Receivable Analyst
Midea Canada
Markham, ON
- $55,000 to $60,000 CAD / year
- Full-time
…insights to support business decisions, and reporting to the AR…
Added 10 mins ago
PA
BDC Service Representative (Performance Toyota)
Performance Auto Group
St. Catharines, ON
- Full-time
Accomplish all daily, weekly, and monthly goals as established by the Service Manager.
Added 10 mins ago
TH
Lot Attendant
The Humberview Group
Toronto, ON · Etobicoke, ON
- Full-time
…while ensuring every vehicle is clean, well-presented, and customer-ready. This role is essential in creating a positive first impression and supporting the overall success of the…
Added 10 mins ago
VS
Community Relations Assistant (2026-10875)
Verve Senior Living
Calgary, AB
- Full-time
…Award in 2023, 2024, and 2025, reflecting our dedication to service, leadership, and care. What truly sets us apart are the people who choose to build their careers here. Whether you're…
Added 12 mins ago
AI
Service Valet - Hyatt Infiniti
AutoCanada Inc.
Calgary, AB
- $17 to $18 CAD / hour
- Full-time
Assist with service write-ups and tagging of customer cars and trucks
Added 12 mins ago
GW
Entertainment Manager - The Longhorn Saloon
Gibbons Whistler
Whistler, BC
- $75,000 to $100,000 CAD / year
Supporting the General Manager during quieter times by helping on the floor, greeting guests, and making sure the venue stays clean, welcoming, and running smoothly.
Added 12 mins ago
GW
Group Experience and Event Coordinator - Whistler, BC
Gibbons Whistler
Whistler, BC
- $50,000 to $55,000 CAD / year
- Full-time
Maintain strong client relationships and resolve concerns with the Experience Manager.
Added 12 mins ago
LV
Customer Advisor I
Lee Valley Tools
Kitchener, ON
- Up to $18.75 CAD / hour
…pride ourselves on providing quality products and renowned customer…
Added 12 mins ago
SK
Residential Property Manager - Peterborough
Sterling Karamar Property Management
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
The Property Manager is responsible for managing a portfolio of residential properties in an efficient and effective manner with the highest level of customer service to both residents and…
Added 12 mins ago
PC
Store Manager
Prime Communications Canada Inc
Cornwall, ON
- Full-time
As a Retail Store Manager (Store Manager) of our Retail Team and working at our Cornwall Rogers Store, you will be responsible for the sales and daily operations of your store. Daily…
Added 12 mins ago
Marketing Specialist
Stampede Leasing Ltd
Calgary, AB
As a Key member of the Stampede Toyota team and reporting directly to the General Manager, you will work with a seasoned sales team, third party vendors and support staff to promote an…
Added 12 mins ago
SALES ASSOCIATE - CALL IT SPRING
The Aldo Group Inc / Le Groupe Aldo Inc.
Calgary, AB
Reporting to the Store Manager, the Part-Time Sales Associate at ALDO is all about driving sales while creating a great in-store experience. You bring the energy, the style, and the…

Henry Schein One UK

Software Support Specialist

Surrey, BC, Canada

The posted range for this position is between $71,000 CAD - $86,000 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. · Full-time

Apply About employer

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Job details

Pay: The posted range for this position is between $71,000 CAD - $86,000 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role.
Job type: Full-time
Apply by: Nov 5, 2026
Experience: 3+ years of experience in a client-facing on-premises software support role.
Posting language: English
Posted: Oct 6, 2026

Original job description

Henry Schein One (HSOne) is the global leader in dental management, analytics, communication and marketing software. We deliver innovative dental software and services, combined with expert business coaching, to help connect dental technology so it works as one. When technology connects, more data is shared, more tasks are automated, and more work gets done. Most importantly, dental professionals have more time to focus on providing a quality experience for their patients. In fact, one connected electronic health record (EHR) system simplifies each step of the patient experience - from first contact and scheduling to clinical treatment and billing, to ensuring loyalty and recurring care. 

About The Opportunity

We are seeking a Software Support Specialist to join our Academic Support team, focusing on complex frontline application support for our on-premises enterprise application.

This role is the first point of contact for customers, responsible for intake, triage, and resolution of common application issues. You will play a critical role in delivering a consistent, high-quality support experience while ensuring efficient routing and escalation of more complex issues.

This position is ideal for someone who thrives in a fast-paced, customer-facing environment, enjoys troubleshooting application issues, and is passionate about helping users succeed.

This is a hybrid role, with one day in office per week, to facilitate brainstorming and team building.

Our office is located across from Guildford Mall, in Surrey, BC.

Key Responsibilities

Frontline Support & Case Management

Act as the primary point of contact for incoming support requests via phone, online portal, chat, and email.
Log, categorize, and prioritize tickets based on severity and SLA guidelines.
Quickly assess issues and determine appropriate next steps (resolve vs escalate)
Manage assigned case queue and ensure timely follow-up with customers

Issue Resolution

Troubleshoot and resolve frontend application issues using knowledgebase resources
Assist with:
Login/access issues
Configuration questions
Known defects or workarounds
Navigation, workflow, and usability questions
Aim to resolve issues at first contact whenever possible

Triage & Escalation

Identify and route cases that require escalation to other teams (Customer Success, Engineering, Product)
Gather complete diagnostic details before escalation (logs, screenshots, steps to reproduce)

Customer Experience

Deliver clear, professional, and empathetic communication
Set expectations on response times and next steps
Ensure consistent updates are provided until resolution
Maintain a strong customer-first mindset

Documentation & Knowledge Sharing

Document all troubleshooting steps and resolutions in case records
Contribute to internal and client-facing knowledgebase articles
Identify recurring issues and suggest improvements to documentation

Qualifications & Requirements:

3+ years of experience in a client-facing on-premises software support role.
Prefer knowledge writing SQL select queries and investigating issues at a data level.
Experience working with enterprise database platforms.
Exceptional customer-focused attitude, with strong verbal and written communication skills.
Demonstrated critical thinking, troubleshooting, and problem-solving abilities in a fast-passed environment.

Our Recruiting Process 

 

We strive to make our process as simple as possible while still providing opportunities for us to learn about each other.

Intro/screening call with our Recruitment Team
Short online behavioral and cognitive assessment via the Predictive Index
Virtual Interview with Hiring Manager
Onsite panel technical interview

At Henry Schein One, hiring is always human first: every application is personally reviewed, every interview is human-to-human, and we only use AI tools to support listening and accuracy, never to replace real connection.

Compensation & Benefits

The posted range for this position is between $71,000 CAD - $86,000 CAD which is the expected starting base salary range for an employee who is new to the role to fully proficient and experienced in the role. Many factors go into determining employee pay within the posted range including prior experience, training, current skills, certifications & education etc.

Our benefits also include:

3% RRSP matching
Comprehensive health benefits plan, including 100% drug coverage
3-week paid vacation, growing up to 5 weeks with tenure
Unlimited paid flex days
Paid Birthday off

Apply About employer

More about this job

Responsibilities

Serve as the first point of contact for customer support requests, managing cases, troubleshooting common application issues, and resolving them at first contact when possible. Document troubleshooting and resolutions, communicate clearly with customers, and gather diagnostic details to route complex issues to the appropriate teams.

Requirements

Requires at least 3 years of experience in client-facing support for on-premises software, with experience working with enterprise database platforms. SQL select-query knowledge is preferred, along with strong customer communication, troubleshooting, critical-thinking, and problem-solving skills.

Skills

Customer Support
On-Premises Software Support
Application Troubleshooting
Ticket Management
Case Triage
Issue Resolution
SQL Select Queries
Enterprise Databases
Diagnostic Data Gathering
Knowledge Base Documentation
Customer Communication
Critical Thinking
Problem-Solving
Escalation Management

Benefits

3% RRSP Matching
Comprehensive Health Benefits Plan
100% Drug Coverage
3 Weeks Paid Vacation, Increasing Up to 5 Weeks With Tenure
Unlimited Paid Flex Days
Paid Birthday Off

Visa sponsorship

Not detected in the job text

Keywords

Dental Software
Enterprise Application
On-Premises Software
Academic Support
Application Support
SQL Select Queries
Enterprise Databases
Ticket Management
Case Triage
Service-Level Agreements
Knowledge Base
Customer Success
Engineering
Product
Logs
Screenshots
Steps to Reproduce
Configuration
Login and Access Issues
Known Defects
Workarounds
Workflow
Usability
Electronic Health Records
Dental Management Software
Data Investigation

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